Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and str... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
Company replied
The gym has an impressive amount of equipment, reasonably priced, and it's usually not too busy when I go, so plenty to like. Unfortunately, the men's changing room has been plagued by maintenanc... See more
Company replied
I love the friendliness of the staff at this gym. I’ve trained with David and Shaq, and they’ve really helped me improve my lifting technique. I’ve also really enjoyed their class, Sweat and Strike.... See more
Company replied
Company details
- #13 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Lilys classes are top tier!!!
30 July 2026
Unprompted review
Downgrading membership
Having had no joy in downgrading on the app or the website and hitting a brick wall with emailing Facebook messenger was my last resort. Boy are these people hard to get hold of!! Haleemah sorted my problem immediately 😁
30 July 2026
Unprompted review
Experience at the PureGym
Today I managed to train with one of the trainers and the trainer was very helpful, friendly and very knowledgeable helped to understand how different machines work. I was impressed and this helped me to gain confidence in the gym setting. Many thanks.
30 July 2026
Unprompted review
Great equipment and clean
30 July 2026
Unprompted review
A good place to workout
There is always plenty of equipment not being used even although the gym is reasonably busy. There are lots of different areas to base yourself too.
30 July 2026
Unprompted review
The response to my complaint was fast…
The response to my complaint was fast and efficient, Thankyou to all involved.💪💪💪
24 July 2026
Unprompted review
It's a lovely gym
It's a lovely gym, all the staff are friendly and helpful, there's a nice atmosphere and I've never felt uncomfortable, all equipment is clean and well maintained
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Lynn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Turn on the Air Con
I have been going to the one in Bitterne Southampton for many years and the last couple of years I've noticed how hot it is in there. Speaking a few other users they agreed that they aren't turning on the A.C. stop with the trying to save money and turn it on. Considering how hot it's been recently it's actually cooler outside!!! Maybe time to look at the J.D. sports gym just around the corner
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Kenneth, thanks for leaving us this review. We are sorry to see this is 2 stars.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure me meet these requirements and provide good air movement around the gyms. These levels are based upon size of the gym, and occupancy levels, and are regularly monitored.
With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our ventilation and AC systems which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate and resolve the faults and return the systems back to full working order within a timely manner.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Useless gym
7 November 2025
Reply from PureGym UK
Hi Tom. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to see this is 1 star.
We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Could you please reach out to our team at member.services@puregym.com who will be happy to discuss this further with you.
Thanks, PureGym
We nEd a water fountain desperately
We nEed a water fountain desperately
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Tashan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We're happy to pass your suggestion onto the club.
Thanks, PureGym
Terrible service
Terrible service, Terrible experience, hard to get in contact, don't respect the consumer rights to get a full refund without use the service, horrible..good luck to get in touch with this people online
23 July 2026
Unprompted review
Reply from PureGym UK
Hi Ricardo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to see this is 1 star.
We would like to apologise for any inconvenience caused. Could you please email member.services@puregym.com and they will be happy to advise and assist you further. Please note due to how busy the team currently is, replies may take a little longer than usual.
Thanks, PureGym
Fabulous gym!
Just love the place. Love the classes, love the staff (especially Suzanne who is awesome!) and making a new circle of friends.
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Mick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
I've been going to PureGym for a while…
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always leave feeling like I've worked hard.
The biggest reason I enjoy coming back is the staff. They're friendly, approachable, and always encouraging. They know how to push you to give that little bit extra, but they also make you feel comfortable and supported, whatever your fitness level.
The atmosphere is really welcoming, and it's a place where you feel motivated to keep improving. If you're thinking about joining a gym with great classes and an amazing team, I'd definitely recommend PureGym. Five stars from me!
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Jose. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
The worst air conditioning
Great gym but every summer it’s so hard to workout as they have such poor air conditioning. I’ve written to pure gym about this as I’ve been a member over 5 years now and every year they roll out rented blowers that don’t keep the gym cool but Pure gym didn’t respond to me so I’m now leaving.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Tanya. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Reply from PureGym UK
Hi Joanna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing gym
Amazing gym, friendly staff, very clean. Would highly recommend
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Bayfield. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Always professional in correspondence…
Always professional in correspondence and information supplied
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Alan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Stop turning the hvac system off
Stop turning the hvac system off between 10pm-4am. We all pay for this, if you cant afford it then charge us more. Jokers
28 July 2026
Unprompted review
Reply from PureGym UK
Hi Elliott, thanks for leaving us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure me meet these requirements and provide good air movement around the gyms. These levels are based upon size of the gym, and occupancy levels, and are regularly monitored.
With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our ventilation and AC systems which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate and resolve the faults and return the systems back to full working order within a timely manner.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Well equipped gym at a reasonable price
Well equipped gym at a reasonable price with friendly staff. Always clean and well managed.
28 July 2026
Unprompted review
Reply from PureGym UK
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Once the gym refurb is finished it…
Once the gym refurb is finished it should be great
28 July 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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