PureGym UK - Dover Reviews 70

TrustScore 4.5 out of 5

4.5

24 Granville Street, CT16 2LG Dover, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As usual quiet, very well maintained, great organised, had issues in a past, but now everething is improved

Company replied

Rated 5 out of 5 stars

I have been coming to Puregym Dover for a couple years now, and more recently been having PT sessions with Missy Tsim. I cannot be happier with the service, personalised training plans, amazing clas... See more

Company replied

Rated 3 out of 5 stars

Really packed not any accommodations for those with autism as we autistic people like quiet times to be available! It’s not really inclusive for that Recommendation: do autism friendly days every w... See more

Company replied

Rated 3 out of 5 stars

Love pure gym. Only downside is, classes are different each week, and you never know what is being put on. Also receive emails saying you missed classes when you attended. Tried emailing and messaging... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Dover

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 24 Granville Street, CT16 2LG, Dover, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As usual quiet

As usual quiet, very well maintained, great organised, had issues in a past, but now everething is improved

13 February 2026
Unprompted review
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Dimitar. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we hope to see you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Missy Tsim is amazing!

I have been coming to Puregym Dover for a couple years now, and more recently been having PT sessions with Missy Tsim. I cannot be happier with the service, personalised training plans, amazing classes and 1-2-1 training sessions.
I have found my flexibility, mobility, and confidence has rocketed since training with Missy, and love being part of the group activities and socials.
If anyone comes here with low self confidence, and wants a gentle PT who will push you, adapt to your needs and runs amazing classes during the week, contact Missy Tsim!

17 January 2026
Unprompted review
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Susan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

It’s just a good place to work on your…

It’s just a good place to work on your fitness with an excellent mixture of classes, PT sessions and machine work.

3 October 2025
Unprompted review
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Rob - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 2 out of 5 stars
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Kam - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Rated 5 out of 5 stars

Very simple and easy and took me…

Very simple and easy and took me seconds to get my membership

4 August 2025
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Elle - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Very good service

Very good service, thank you very much

15 June 2025
Unprompted review
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Tommy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Really good for all different work outs…

Really good for all different work outs ,everything is to a clean standard

2 June 2025
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Jay. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great class with Emma this morning.Well…

Great class with Emma this morning.Well structured, chalenging and fun. Highly recommended.

12 May 2025
Unprompted review
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Nicoleta - Thank you so much for your 5-star review! 🙌 We’re so glad to hear of this class experience this morning, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Good gym great staff and good atmosphere

Good gym great staff and good atmosphere

27 April 2025
Unprompted review
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Jay - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

5/5 Great Gym

5/5 Great Gym

18 April 2025
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Good ambience

Good ambience

16 March 2025
Unprompted review
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Wale! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Excellent

I was personally shown round by the Assistant Manager. Everything was explained to me in detail about the gym, equipment and the joining process, which was very simple. The setup process is quick and gives direct access to the very good app.

22 January 2025
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Mark - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

easy to rejoin

22 January 2025
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Denise - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

She was friendly informative and helpful

She was friendly informative and helpful

3 January 2025
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Top gym

The way it’s run and the facilities

29 December 2024
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Phil - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 4 out of 5 stars

Dusty mens shower room

I don't think my Gym in Dover sweep the floor as the amount of dust flying
everytime I used the hair blower it's disgusting. It's like you can put a seed on it and it will grow. That's how dusty the floor is specially under the bench or locker .

28 December 2024
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 3 out of 5 stars

Generally a good gym and good price.

Generally a good gym and good price. However there is a lack of certain equipment for some body parts.

15 December 2024
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Max - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Highly recommend

Very easy, quick and simple to follow joining instructions, would highly recommend to anyone looking for a friendly affordable and helpful gym environment

10 October 2024
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Simple,no problems

22 September 2024
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Howard! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Joining Process

The most important thing to me was to be able to speak directly to a member of staff.

7 August 2024
PureGym UK - Dover logo

Reply from PureGym UK - Dover

Hi Wendy! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
We look forward to welcoming you soon! Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look