Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
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Review summary
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Reviews shaping this summary
Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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I’ve been a member of PureGym Enfield for quite some time, and I can honestly say the gym has never looked better. Since Jeff took over as manager, it’s noticeably cleaner, tidier, and much better... See more
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I love some of the classes, especially those taught by Nic. They are hard but such great fun, would highly recommend. I have also started personal training a couple of months ago with Ashley, he is su... See more
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Company details
- #14 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67k reviews
Asks customers to review
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Replied to 91% of negative reviews
Typically replies within 1 week
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Great vibe ..
Great vibe ... friendly and helpful staff ... excellent equipment and perfect air con ... clean changing rooms and pleasant showers.
8 July 2026
Unprompted review
Staff are great and will take the pain…
Staff are great and will take the pain to explain everything to you, the gym is well kept and safe.
7 November 2025
Can not recommend the PureGym on…
Can not recommend the PureGym on Tottenham Court Road. Have been there multiple times and facilities especially changing rooms & toilets are always dirty. Staff is also not very attentive. Will change gym soon.
1 July 2026
Unprompted review
Great Gym
Great Gym, great PT (James Warren)
The gym is always clean, equipment is usually available or only a short wait.
PT is fabulous. James makes all the difference to my confidence. He has given me a program that I can build on and am happy to do on my own outside my 1-1 PT sessions.
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Janine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
When the gym was working (Bidston moss)…
When the gym was working (Bidston moss) it was perfectly fine, but it's now been closed for around 2 months without any communications of when it may reopen.
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Neo- Thank you for taking the time to leave this review, we're sorry to see it's 2 stars. We would like to apologise for any inconvenience caused whilst this refurbishment work takes place. We do try and keep disruption to a minimal. Whilst these works are ongoing, access has been opened up to other PureGym locations so you don't miss a workout. At the time, the club had restricted areas, but upon further external review, further works needed to be carried out to maintain a safe and secure environment for all our members.
If you need any support with your membership, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Alternatively, you can contact the Gym Manager directly for further updates. Thanks, PureGym
Amazing gym… Wide area
Amazing gym… Wide area, high celing, good equipment.
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Muhammad- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back soon! Thanks, PureGym
The staff are friendly and helpful in a…
The staff are friendly and helpful in a professional way, it is nice and cool, there is plenty of space and, plenty to do. The price is reasonable for a month's worth. I just think it is good in so many ways.
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Amanda- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Great facility
Great facility.
Good equipment.
Not overly full as I can always get onto a piece of equipment.
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Cermora- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back soon! Thanks, PureGym
Today was my first day at the gym
Today was my first day at the gym, no experience at all therefore I booked a PT Taster session with Kane Ashley, I arrived in time, no PT there.
First impression bad.
Very disappointed as I booked the session in advanced and organised my diary.
At least Ryan the manager showed me the gym and facilities.
7 July 2026
Unprompted review
Lovely and friendly staff
Lovely and friendly staff, clean and spacious nice atmosphere and enough equipment for everyone
7 July 2026
Unprompted review
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
I used to love this gym
I used to love the gym and all the classes on offer. My favourite instructor left rather suddenly and I wouldn't be surprised if he was bullied out. Now, a lot of the classes have been cancelled and not rescheduled back to the original timetable which really worked for me. One of the trainers C who has been there a while has an arrogant and lazy attitude and it has really put me off going. I have also witnessed him talking down to new staff members. I am now in two minds as to if I want to continue with my membership.
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Georgina- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. They will also be happy to take on board direct feedback regarding the class schedule for future improvements within the gym. Please note, classes are based on member demand and instructor availability, but we always aim to meet every members fitness needs! We hope to hear from you soon to discuss this further. Thanks, PureGym
Great SAFE place for a workout
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful helpful and kind. Being going for about 2yrs and never had a problem. Thanks guys at Pure Fitness Oldham
25 August 2025
Reply from PureGym UK
Hi Saiqa- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Thanku Charlotte gough for great Mind…
Thanku Charlotte gough for great Mind class, wonderful, so soothing, soul searching, it's my favourite, I am not afraid to say I am fighting depression, but mind class best class ever, and it is great mental health, credit to Manager she teaches class and Manager of gym, so high 5 to her for great job she is doing, with her team
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Abid. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! If you would like any further support, please do not hesitate in speaking to a member of the team, and they'll be happy to help. We hope to see you back in class soon. Thanks, PureGym
Thanku Shaun for great Strength class
Thanku Shaun for great Strength class, he is new Pt, and was his first class, he did great
6 July 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and that you enjoyed your recent Strength class! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Fantastic trainers
I visited the Brentford gym this morning and attended 0630 Burn class. Natasha led the session and was really clear in explaining each of the stations. I attend quite a few sessions led by Natasha and she is really inspiring and encouraging…Fantastic
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Seamus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have continued to inspire and encourage you throughout your recent classes. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! See you back in class soon! Thanks, PureGym
Extremely Disappointing Experience at…
Extremely Disappointing Experience at PureGym Millhouses SheffieldMy experience at PureGym Millhouses Sheffield has been, without question, one of the worst experiences I have ever had in a gym environment. From the very beginning, I found the overall atmosphere to be unwelcoming, unprofessional, and far below the standards I would expect from a fitness facility.One of the most concerning aspects was the attitude of certain members of the management team. Rather than being approachable, supportive, and customer-focused, I found them to be dismissive, rude, and lacking basic professionalism when dealing with members. This created a very uncomfortable environment and left me feeling that customer satisfaction was not a priority.I was also disappointed by the quality of advice being provided by some personal trainers. In my opinion, dietary and nutritional guidance should only be offered by individuals who are appropriately qualified and knowledgeable in that area. The advice I observed and received appeared generic, poorly structured, and lacking a clear evidence-based approach, which significantly reduced my confidence in the expertise being offered.Additionally, several of the male personal trainers came across as arrogant, unapproachable, and more focused on self-promotion than genuinely helping members achieve their goals. A personal trainer should inspire confidence through professionalism, knowledge, and a positive attitude. Unfortunately, I found some staff members lacking in these key qualities.Overall, my experience was extremely disappointing. The combination of poor customer service, questionable professional standards, and an unfriendly atmosphere made this one of the least enjoyable gym experiences I have ever had. I would strongly encourage management to review staff conduct, improve customer service standards, and ensure that all fitness and nutrition-related advice is delivered appropriately and responsibly.
19 June 2026
Unprompted review
Reply from PureGym UK
Hi Bobby- Thanks for taking the time to leave this rating, we're sorry to see it's 1 star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.
We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or via email using the contact information on the gyms homepage. If you would like our team to escalate these concerns on your behalf, please email us at member.services@puregy.com with any additional information you can offer including dates, times and names etc for this to be properly investigated. We are sorry to learn of your recent experience and your feedback means a lot. We hope to hear from you soon to discuss this matter in more detail. Thanks, PureGym
Massively over subscribed for the size…
Massively over subscribed for the size of venue, leading to long frustrating waits for the machines. Arrogant, selfish people hogging weights equipment with bags and bottles 'reserving' equipment, constant hassle to rush sets. Generally an unpleasant experience. It may be around half the price of the windrush, but, if you cannot use any equipment. What's the point???
1 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're afraid we are unable to monitor the usage of phones in our gyms however where possible, we ask that members share equipment between sets, to ensure that all members are able to get the most out of their workout. Although sometimes this isn't possible, we do ask that other members are taken into consideration when taking breaks between sets. If you have any specific concerns relating to this matter, please speak with a member of the gym team on site at the time and they will be able to assist further on this. Thanks, PureGym
Very clean
Very clean, spacious and fantastic range of equipment it really is a fantastic gym and I wish I joined much much sooner
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Paul- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym overall and we hope to continue to support your health and fitness goals moving forward! Thanks, PureGym
Cool Place to Workout
Warm, 'cool' friendly place. Well maintained, clean. Convivial atmosphere patrons are welcoming, friendly yet focussed on fitness. Makes exercising a positive experience. Price represent good value for money
6 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Friendly Staff
JB the PT was very friendly, showed consideration and knew what he was talking about. All other interactions with staff were good. Overall a positive experience and look forward to using the gym regularly.
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Daniel- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We're thrilled to learn of your recent experience and we hope to continue to support your health and fitness goals moving forward! Thanks, PureGym
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