Typical PureGym experience, no bench press, only 2 squat racks which double up for bench meaning constantly waiting around, no power rack and too small to do cleans and deadlifts safely. But of course... See more
Company replied
Location
Switch location1-7 Conference Square, EH3 8RA Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very small gym with outdated equipment. Pointless going during peak times as it’s so busy. It is in a great location, central/ west end. Staff are all pleasant too. There are many better gyms. Also th... See more
For the price I think the gym could be bigger and have more weight machines such as more squat racks and a hip thrust machine and more space for people to use free weights. There is currently only 2 s... See more
Company replied
I'm travelling around and have a nationwide pass, however, not all Pure Gyms are on my pass. The manager at Edinburgh Exchange was able to arrange a pass for the 7 days I'm on holiday. This was cheape... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Edinburgh Exchange Crescent
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
1-7 Conference Square, EH3 8RA, Edinburgh, United Kingdom
4.2
Great
67 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi David- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We love being able to help and chat to members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
I missed the 50% off promotion by one…
I missed the 50% off promotion by one day. Advertisements did not display the end date.
9 September 2025
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Nadine - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. All of our promotional offers and these dates can be found on our terms and conditions https://www.puregym.com/membership-terms-conditions/ If you do need any further support, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
I'm travelling around and have a…
I'm travelling around and have a nationwide pass, however, not all Pure Gyms are on my pass. The manager at Edinburgh Exchange was able to arrange a pass for the 7 days I'm on holiday. This was cheaper than booking another separate pass via the website and so much quicker. Was sorted within 2mins and added to my current account. Very pleased with the service and facilities. Will definitely return.
9 September 2025
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Claire. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and assist members when given the opportunity to do so and we are glad we were able to help with your access whilst on holiday!
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Bought a 3 day pass
Bought a 3 day pass. Excellent gym - alot of equipment and its open 24hrs Though it is crowded on weekdays mornings 5--7am, there's still enough space and equipment to use.
18 July 2025
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and hear of your experience! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed the pass, and we hope to see you again! Thanks, PureGym
Loved my gym experience today
Loved my gym experience today! I’m visiting for a few days and this gym was recommended by ChatGPT. just showed up around 7am and there was a QR code at the entrance to sign up for a 1-day or 3-day pass or monthly membership. Within a few minutes I was signed up for a 3-day pass, emailed a passcode and got into the gym, seamlessly and with no need to wait nor talk with anyone! Very efficient and straightforward. The gym was super clean, organized and had everything I needed for a great workout. So many treadmills and stretching mats so didn’t have to wait for anything. I’m so happy I found PureGym! I’ll definitely be going back every time I visit Edinburgh. Thanks!
18 July 2025
Reply from PureGym UK - Edinburgh Exchange Crescent
Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your visit, we look forward to seeing you when back in Edinburgh! Thanks, PureGym
Excellent classes & coaches the gym is…
Excellent classes & coaches the gym is great!
20 June 2025
Unprompted review
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very good gym
Very good gym , cheaper as well , atmosphere great, also the staff is very friendly
16 April 2025
Unprompted review
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Siamak - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
PureGym Edinburgh Exchange Crescent has…
PureGym Edinburgh Exchange Crescent has a convenient location and friendly staff, but the gym is small and overcrowded during peak times. Despite a clean environment and helpful equipment variety, the focus on cardio machines comes at the expense of limited strength training spaces. Pricing feels steep compared to other gyms, with outdated gear.
24 March 2025
Unprompted review
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Arunas, Thanks for taking the time to leave this review, we're sorry to see it's 3 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Easy to buy a day pass online
Easy to buy a day pass online; however, the promise that the gym is open 24-7 is not true. As I went to the gym this morning, the outside door was locked. I wasted my money.
15 March 2025
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
Due to unforeseen circumstances all PureGym's closed on the eve of 15/03 and re-opened at 8am on 16/03.
If you were unable to use your pass during this time please reach out to our Member Services team who can re-book this in for a new date! Thanks, PureGym
Straight forward process
The process was very straight forward and easy to follow. Lots of information was provided including an introduction video which was really helpful.
18 February 2025
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Laura - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Join with Brodie as PT
It's great when you have a PT like Brodie! 💪🏽
13 February 2025
Unprompted review
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Natalia - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a great experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi there - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a fantastic experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Emily - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a great experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
VERY GOOD GYM..
VERY GOOD GYM... INSTRUCTOR WHO GIVE ME A TOUR WAS VERY HELPFUL FRIENDLY
17 January 2025
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Waqas! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoyed your tour.
Hope you enjoy your time with us! Thanks, PureGym
Really great experience
I went here for a workout over the Christmas period and it was a great experience!
31 December 2024
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Alistair! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope to welcome you back again soon! Thanks, PureGym
Great gym
Great gym , clean , easy to park and amazing equipment for legs session has everything , staff very professional and friendly.
10 December 2024
Unprompted review
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Robert - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and range of equipment available. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Julia-Louise - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
What a gym!
What a gym! Was visiting from Australia and with the help of staff I was able to purchase a 3-day casual pass and use the gym. Fantastic layout, spacious and a large array of equipment, and I had 24hr access - it was perfect! And I know gyms, as I work in the industry.
I would offer a personal shoutout to the staff member that helped me but I missed his name on introductions (maybe ask which PT helped the bearded Australian with his online pass last week and Hi-5 that guy haha)
Whether you're a visitor like me, or a local, get in touch with the team and enjoy their community today!
29 October 2024
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Shane - Thank you so much for your feedback! We're glad to hear you're enjoying the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Ease of use of the app and website is…
Ease of use of the app and website is great. Modularity of the schemes are beneficial. Also app has inbuilt programs for training for the beginners.
12 September 2024
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi there, thank you for the 5* review and welcome to PureGym!
We hope you love your new membership with us.
Thanks, PureGym
Great staff and customer service!
I am in town due to the illness of a family member and needed a gym during rotations at the hospital. I was not familiar with the online membership process, so when I used the staff button at the entrance Lanlin Su came out to assist. She was very pleasant and walked me through the entire registration process and made sure that I got the needed membership and access. I've been back twice, the gym has everything that I need and the staff is always very pleasant and helpful. Thank you!
30 July 2024
Reply from PureGym UK - Edinburgh Exchange Crescent
Hi Mauri. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so. Great to hear Lanlin Su could help on the day! Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.