PureGym UK - Edinburgh Ocean Terminal Reviews 109

TrustScore 4 out of 5

4.0

Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB


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Rated 3 out of 5 stars

I do like the gym. The people are friendly and it has lots of different equiptment. But it is crowded and at times too busy. There is a functional area that gets commandeered for classes. And sometime... See more

Company replied

Rated 4 out of 5 stars

Classes are great! Best trainer is Conor. Yoga teacher is a little apathetic. Would much prefer no music at all in the gym. Changing rooms are very clean. Absence of late night classes is a bit inconv... See more

Rated 4 out of 5 stars

Good gym overall. Staff need to be more friendly and communicative with members, it would be nice to see them helping newer members out when they are not doing the weights correctly. Gym classes are... See more

Rated 5 out of 5 stars

I absolutely loved my experience at PureGym Ocean Terminal! The gym is spacious and well-equipped, so I never had to wait in line for a machine or weights. The staff is also incredibly attentive and a... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Edinburgh Ocean Terminal

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, United Kingdom

4.0

Great

TrustScore 4 out of 5

109 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I do like the gym, but too busy

I do like the gym. The people are friendly and it has lots of different equiptment. But it is crowded and at times too busy. There is a functional area that gets commandeered for classes. And sometimes there are high waiting times for equiptment. If it was a bit cheaper, I wouldn't mind so much. I am going to try Edinburgh leasure for a bit.

10 January 2026
Unprompted review
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Gabriel- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! We wish you all the best with your continued health and fitness goals going forward! Thanks, PureGym

Rated 5 out of 5 stars

Pure Gym -Ocean Terminal, Edinburgh

I’ve always found this gym to be friendly, with staff being professional and approachable and the classes are great.

8 December 2025
Unprompted review
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Rosemary- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back in class soon! Thanks, PureGym

Rated 5 out of 5 stars

The classes are really good

The classes are really good. The atmosphere is friendly and Vijay is a brilliant pt

4 December 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Ocean Terminal

Hi- Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you have been enjoying your recent classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

Usually it’s busy and crowded

Usually it’s busy and crowded
Cleanliness is not always satisfying
Often you can’t find appliances for cleaning after your workout

14 December 2024
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Anastasiia - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym

Rated 4 out of 5 stars

An OK gym

An OK gym, good amenities, bare-bones experience.

24 November 2024
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Matt - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It would be great to know where we can improve, please do let us know! Thanks, PureGym

Rated 1 out of 5 stars

Worst gym ever

Worst gym ever. Stinky, sticky, overcrowded. Won’t recommend to anyone. Furthermore they didn’t set up direct debit so can’t cancel.

5 July 2025
Unprompted review
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Kiril, thanks for leaving us this review. We are sorry to see this is 1 star.

We appreciate you taking the time to share your experience. We're sorry to hear the gym's condition and overcrowding impacted your visit. Please contact Member Services, so we can look into this, including the direct debit issue.

We apologise for any inconvenience caused.

Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy.

1 July 2025
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Sheila - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Really easy to download app for pay as…

Really easy to download app for pay as you go. We are visiting Edinburgh and bought a day pass. Gym is well equipped and has a great view over the water of Leith. The only downside is they play music very low so you can hear everyone.

13 June 2025
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Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Laura. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lots of equipment

Lots of equipment, friendly staff and clean environment.

5 June 2025
Unprompted review
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Changing rooms a bit smelly

Changing rooms a bit smelly. Way too busy. Most trainers are very nice. Cost too much for what it is tbh, but ok for occasional training if you're there with a friend.

23 April 2025
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi there - Thanks for taking the time to share your thoughts—we really appreciate your feedback! We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Rated 5 out of 5 stars

Staff are fantastic very hepful maakes…

Staff are fantastic very hepful maakes it easier for fok t join

27 February 2025
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Carol – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Nice and easy to sign up

Nice and easy to sign up

28 January 2025
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 2 out of 5 stars

Cramped

Found the rack area to be claustrophobic and cramped. Changing room was the same. Many plates were not in the correct place, so I had to go looking for my equipment so I could lift.

30 December 2024
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi James - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It is in the gym rules that members should return their own weights or risk suspension, but at peak times it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to address this. Thanks, PureGym.

Rated 5 out of 5 stars

Love Ocean Terminal Edinburgh

Love Ocean Terminal, venue staff and classes

14 December 2024
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Rosemary - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Great gym , big and loads of weights/machines

28 November 2024
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Kumar - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Never had a problem getting on any of…

Never had a problem getting on any of the equipment plenty to go round.

23 November 2024
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Bradley - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Joe - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 2 out of 5 stars

Website error made signing up take ages

It was difficult to find out what the best value was for me, and I was repeatedly told there had been an error processing my application and accepting my payment.

It took three or four goes to get through to the end, and took me far longer than I'd have liked.

19 August 2024
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Andrew. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on sign up.

We would like to assure you that we are reviewing feedback and will ensure this is addressed.
In the meantime we do hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Best gym

This gym is amazing I have no bad reviews to say about this gym classes and in Instructors
Are 100% brilliant loving the new unit with all the new and more Equipment.i did a boot camp class last week for the first time it was excellent in Instructor was one of the best I have had. Never had a bad experience with emails for getting intouch with the team or problems with codes.
thanks puregym team keep up the great work

8 August 2024
Unprompted review
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Miss Dionne! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 2 out of 5 stars

+Decent gym but always far too warm

+

Gym equipment all good. Excellent range of machines, weights, and floorspace. Fair priced.

-

Far too warm to train comfortably. It was 22C my last visit. I can't do cardio otherwise I overheat. Not doing cardio is a big miss.

Pure Gym say their gyms should be between 17.5C-21.5C. That's way above Sports England and Sports Scotland recommended temperature range. Sports Scotland recommends 14C - 16C for a fitness & cardio facility while Sports England recommend 16C - 18C. Seems like Pure Gym are trying to save money by not having to turn the air conditioning on unless it's very warm.

Sent email to Ocean Terminal about the temperature but they didn't respond.

Changing area is very small and gets overcrowded even at 10pm.

Only one toilet cubicle in the men's is not appropriate.

Edit following reply from Pure Gym:

"it isn't always possible to extend the site itself".

That's a poor response. It's a brand new gym. You chose to make the changing room less than half the size of the previous site and put one toilet cubicle in instead of the two cubicles at the previous site, even though the new site is much larger.

1 August 2024
Unprompted review
PureGym UK - Edinburgh Ocean Terminal logo

Reply from PureGym UK - Edinburgh Ocean Terminal

Hi Kenny. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

On contact to the club this can take up to 5 working days for a reply. If no email after this timeframe please reach out to our Member Services team who can assist further. Thanks, PureGym

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