PureGym UK - Edinburgh Quartermile Reviews 66

TrustScore 4.5 out of 5

4.5

Quartermile One, EH3 9EN Edinburgh, GB


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Rated 5 out of 5 stars

Great convenient and budget friendly gym with friendly staff. Membership queries are handled via email efficiently.

Company replied

Rated 3 out of 5 stars

I joined pure gym last year and resumed my membership again this year. I really went for the classes as I enjoyed them and the instructors were motivating, (mainly spin class). However, since coming b... See more

Company replied

Rated 3 out of 5 stars

The weights kit is fine but the cardio kit needs some work. Upright bike I used didn't work properly - bottom bracket was slipping. Foot strap on rowing machine was broken. Treadmill I used felt ropey... See more

Company replied

Rated 5 out of 5 stars

I have been a member of this gym now for 2 years, and it is proving to be one of the best decisions I ever made. I have a brilliant PT, and all the other staff/trainers are superb, everyone is very ki... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Edinburgh Quartermile

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Quartermile One, EH3 9EN, Edinburgh, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great convenient and budget friendly…

Great convenient and budget friendly gym with friendly staff. Membership queries are handled via email efficiently.

9 March 2026
Unprompted review
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Reply from PureGym UK - Edinburgh Quartermile

Hi Guillermo- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We’re proud to have such a dedicated team and our staff work hard to provide great service- your feedback means a lot. Looking forward to seeing you back at the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

At sebbys core class

At sebbys core class, one of the best classes for core, also he is very knowledgeable when you ask him a question,he is very easy to talk too and always has a smile, which puts you at ease, he is got to be one of your best personal trainers.

28 November 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Quartermile

Hi Derek - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Rated 4 out of 5 stars

Fantastic offer for guys with prostate cancer

I am taking advantage of the fantastic offer of membership for guys with prostate cancer. I had a bit of trouble with signing up but Michelle sorted that out for me. Thank you.

24 November 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Graeme- Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do apologise for any difficulty initially, we will take this into consideration for future improvements with this process. We hope you enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars

Staff was very friendly

Staff was very friendly. Had a nice introduction to the facility, which has great equipment and is very clean (both the gym and the lockers/shower area). The Strength class I took kicked my a**. I'll be back.

15 October 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Quartermile

Hi Andrew - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so, and it's great to hear your positive feedback for the gym team! Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Nice gym!

Nice gym!! Clean

23 September 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Aurore - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym

Rated 5 out of 5 stars

Best gym youll find in town!!!

I am coming in this gym 5days a week for the last year. I would totally recommend!
The equipment is very safe and the whole gym is organised!
The most important, the team. Such a bunch of good people!
All of them are just so kind and polite. I cant name a person that isnt just amazing! Theyve always been there to support and help. I have a pt on the gym but sometimes while chatting to other staff members i ask them questions about health and tracking and all. They answer and they helped massively even though they could say your pt would know.

I love this place so much!
Ps, just attended Johns class. The guy is just crazy! Whole different energy!

16 September 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Quartermile

Hi Sofia - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see such positive comments on your experience and hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Gym and equipment was varied and in…

Gym and equipment was varied and in good condition. Enjoyed a good session
Thank you,
Regards
Jean Haigh

22 June 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Jean. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

This Gym is well runpositioned snd near my…

This Gym is well positioned snd near my home. It is very well managed. Manager has good attention to detail. I have noted all staff make a real effort to know acknowledge and talk in a friendly way to members. This is something laking in other Edinburgh gyms .

1 June 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Expensive for size and quality of gym

Expensive for size and quality of gym. Plus very limited staff available. No one came to the door when the button for assistance was pressed...several times.

My main complaint is that I am a Pure Gym member. My app shows that i have Quartermile access, plus i was charged the same as a non menmber rather than the difference between my member day rate allowance and that for this gym.
A bit of a rip of - since i was effectively penalised for being a member already, by charing a non member day rate.

11 May 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Gardiner - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback and we would like to apologise for any inconvenience caused. If you do need any assistance in accessing this gym, we would ask that you reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

Great joining experience thank you and…

Great joining experience thank you and what a wonderful and friendly gym!

29 April 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Wendy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Very easy to join and staff were super…

Very easy to join and staff were super helpful!

8 March 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Kevin! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and staff could help on the day too.

Hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Five stars gym

28 December 2024
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Reply from PureGym UK - Edinburgh Quartermile

Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Edinburgh Quartermile logo

Reply from PureGym UK - Edinburgh Quartermile

Hi Kelvin! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 4 out of 5 stars

Friendly staff and convenient

The gym is great and is convenient for me as I work around the building. Facilities are functional and the staff are friendly and always ready to help

6 January 2025
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Reply from PureGym UK - Edinburgh Quartermile

Hi Ian – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 4 out of 5 stars

Good

Clean, efficient, large and airy premises. Good equipment and friendly staff. No frills.
Showers could be hotter, though.

29 December 2024
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Reply from PureGym UK - Edinburgh Quartermile

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and range of equipment available. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 4 out of 5 stars

Great gym

The gym has great equipment, lockers and showers. Is never too busy, and they have good quality classes. Maybe the classes lack some variety

28 December 2024
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Reply from PureGym UK - Edinburgh Quartermile

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We'll look into providing a more varied range of classes. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Great atmosphere and friendly staff

Great atmosphere and friendly staff. Good availability of machines and generally clean.

14 December 2024
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Reply from PureGym UK - Edinburgh Quartermile

Hi Andrew, thank you for taking the time to leave this review, we are delighted to see this is 5*s.



It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!



Thanks, PureGym

Rated 5 out of 5 stars

Touched by Puregym service

When I visited Puregym Edinburgh Quarter mile and wanted to use 3 day pass, payment system problem by some internet connection issue occurred, so one manager there helped me to get through this but it didn't work despite every efforts there with him in the end. As a result, he gave me free access to the gym at the cost of the payment system issue and I was impressed by his kind and careful attitude. I'd like to use Puregym next time by paying all due amount. Thank you Puregym!

16 November 2024
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Reply from PureGym UK - Edinburgh Quartermile

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Excellent gym with ample space and…

Excellent gym with ample space and equipment attended by knowledgeable professional trainers.

28 October 2024
Unprompted review
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Reply from PureGym UK - Edinburgh Quartermile

Hi Alexander - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars

Julia was very patient walking us…

Julia was very patient walking us through the joining process and giving us a tour.

7 October 2024
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Reply from PureGym UK - Edinburgh Quartermile

Hi there - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so!

It’s great to hear that you’re having a great experience with our team. We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym

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