PureGym UK - Glasgow Clydebank Reviews 88

TrustScore 3.5 out of 5

3.4

Unit 11/12 Clydebank, G81 2UA Glasgow, GB


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Rated 2 out of 5 stars

Tbh the gym in Clydebank is lacking and needs investment okay for the price but definitely needing tlc Most of pts help if you approach them which is refreshing

Rated 4 out of 5 stars

I’ve been a member since the gym first opened. I’ve generally been happy with the gym but recently a few things have become frustrating such as the moving around of machines at New Year meaning everyt... See more

Company replied

Rated 4 out of 5 stars

Excellent value for price overall. Some possible improvements: > could use more free weight area in lieu of cardio equipment which goes under-utilized meanwhile you ALWAYS have to wait for streng... See more

Company replied

Rated 5 out of 5 stars

Always a decent workout in Clydebank Pure. There was a hefty investment in equipment, which was long overdue. This has raised the bar a wee bit & makes a good gym, much better. In 8years nothing sub... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Glasgow Clydebank

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 11/12 Clydebank, G81 2UA, Glasgow, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

88 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Take your money for a day pass then…

Take your money for a day pass then dont send the code through. Cant even contact them to sort it out. No response from any of their social media pages...useless

26 February 2026
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Lynsey - Thank you for taking the time to leave a rating, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. We're sorry that you have not received a response previously. It may be that the DM you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us via email at member.services@puregym.com to escalate your concerns further. Our team is here to assist you and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

Louise is a great instructor

Louise is a great instructor. Good energy in her class. She is friendly and happy with all members. Makes the classes an enjoyable experience for all.

10 February 2026
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Jamie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have created a positive experience for your recent class! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 2 out of 5 stars

Good gym and great to see its finally…

Good gym and great to see its finally been moved around to make more use of space. But....the music volume is insane. No chance of listening to your own, holding a conversation or hear yourself think. Madness!!

26 November 2025
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Mike - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym

Rated 5 out of 5 stars

Staff are great

Staff are great, helpful and friendly and facilities are good

10 November 2025
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Stewart - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and see your positive comments! Thanks, PureGym

Rated 2 out of 5 stars

Have been going for many years but…

Have been going for many years but Saturday 8th of November got told to leave the top level because they were doing construction and this was not told to us in advance they do this a lot they will take our money but the service needs to be reflected in the price each month

8 November 2025
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Trevor - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 stars. We would like to apologise for any inconvenience caused whilst this refurbishment work takes place. We do try and keep disruption to a minimal, whilst these works are ongoing, access has been opened up to other Pureym locations. If you need any support with your membership, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 4 out of 5 stars

Great price could do with more…

Great price could do with more equipment but reflects the price

12 October 2025
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Reply from PureGym UK - Glasgow Clydebank

Hi Shaun - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Great classes and instructors

Great classes, good instructors. Shout out to Conor who is always friendly. I'll forgive him for Sunday suicide 🤣
Friendly gym, just wish the air conditioning was better! 🥵

21 September 2025
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Young - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Rated 5 out of 5 stars

Everything is in excellent

A beautiful, convenient, comfortable, spacious gym with high-quality equipment. Everything is in excellent condition. I’m extremely satisfied with my time at PureGym

14 July 2025
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Reply from PureGym UK - Glasgow Clydebank

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Was my first night with my daughter and…

Was my first night with my daughter and my son we decided to join as a family

Cleanliness- place is 100% clean no smells people were cleaning machinery as they went,

Staff i went late at night and there was several staff members all doing there thing,

Friendliness- the whole time i was there no one spoke to each other, no one looked at anyone just done what they were doing

machines has stickers on them telling the user how to use them, was pretty awesome.

Free flavoured water machine all you have to do is enter your pin and it pours it for you

9 July 2025
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Lily. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Pure Gym Clydebank

Pure Gym Clydebank, the air quality there is very bad unhealthy - no proper ventilation

19 June 2025
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Sai - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback, and we are sorry to see this is 1 star. Please be assured that AC systems in the gym are being monitored by the gym team, and works are ongoing to ensure these are at optimal performance. For any updates, we would advise speaking with your gym management team directly. Thanks, PureGym

Rated 5 out of 5 stars

The gym was nice clean and comfortable

The gym was nice clean and comfortable

12 June 2025
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Harpreet. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I met Thomas today and he showed me…

I met Thomas today and he showed me round before I made the decision to join- Thank you Thomas!

11 February 2025
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Reply from PureGym UK - Glasgow Clydebank

Hi Elaine! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to you enjoyed your tour with Thomas!
We look forward to welcoming you back again soon! Thanks, PureGym

Rated 5 out of 5 stars

Pure Gym Pure Easy

So easy and quick to join. No hassle

20 January 2025
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Reply from PureGym UK - Glasgow Clydebank

Hi Loreal - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 4 out of 5 stars

Good gym

Good gym, good selection of working equipment still needs to sort the locker situation. To many broken lockers not enough bigger ones.

29 December 2024
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Reply from PureGym UK - Glasgow Clydebank

Hi Brian - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We'll review your feedback on the lockers going forward. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

Showers

Showers. Have had gum in the disabled shower for weeks. The disabled shower is never cleaned properly and the amount of hair in the drain is never cleared out making the shower water flood into the actual gym itself. There was a girl manager from another gym that cleaned it out using gloves but the current person cleaning the shower doesn't bother and that's why I left the gym in Clydebank and cancelled my membership. It's just lazy not cleaning the drain and chewing gum has been in the drain itself without being removed for a long time. At least the temperature has risen a bit since my last visit. The cleaner could do a better job in there and a squeegee thing there to help us users keep it tidy too. Thanks.

20 December 2024
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Reply from PureGym UK - Glasgow Clydebank

Hi Victor - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 3 out of 5 stars

Been a member since it opened

Been a member since it opened, it’s gone right downhill the last 6months or so. We need a mgr for our gym, not some dual-siting liar. Get it fixed

15 December 2024
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Reply from PureGym UK - Glasgow Clydebank

Hi Jon, Thanks for taking the time to leave this review, we're sorry to see it's 3 stars.

It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.

You can chat our Member Services team on member.services@puregym.com. We look forward to hearing from you!

Thanks, PureGym

Rated 2 out of 5 stars

Been going to Pure Gym for years but…

Been going to Pure Gym for years but cancelling now. Smelly drains, last visit there was nothing to clean equipment with, no cleaning materials anywhere and today toilets closed and classes cancelled because of a problem with toilets/drains.
Was willing to overlook most things as it's close to where I live but not giving them another penny.

26 November 2024
Unprompted review
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Reply from PureGym UK - Glasgow Clydebank

Hi Tracy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.

Rated 1 out of 5 stars

the gym was absolutely disgusting

the gym was absolutely disgusting. Needs a clean, the barbells were black with dirt and the ground was literally covered in people’s hair

7 October 2024
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Reply from PureGym UK - Glasgow Clydebank

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.

Rated 1 out of 5 stars

Wouldn't let me input the code to save…

Wouldn't let me input the code to save 50% off the first month, feels like I've been conned.

1 October 2024
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Reply from PureGym UK - Glasgow Clydebank

Hi Mark - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information we can look into assisting you with this. Thanks, PureGym

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