PureGym UK - Glasgow Robroyston Reviews 79

TrustScore 4 out of 5

4.1

Robroyston Retail Park, G33 1AD Glasgow, GB


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Rated 5 out of 5 stars

We joined the pure gym today after years of going to a local bodybuilding gym. Been and ex member of ours and goodness has it changed. Great machines and more adaptable than before. So it is very... See more

Company replied

Rated 4 out of 5 stars

Gym is good, sometimes some equipment is damaged and takes a few weeks to get repaired but they do. Issue I have is the lack of different equipment, no t-bar row, very few plated machines (shoulder pr... See more

Company replied

Rated 3 out of 5 stars

I struggled to get inside the building as the area where you need to key in your code is very dark at night when the gym is unstaffed. Once inside the constant beeping noise from the smoke detector at... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Glasgow Robroyston

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Robroyston Retail Park, G33 1AD, Glasgow, United Kingdom

4.1

Great

TrustScore 4 out of 5

79 reviews

5-star
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3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I have never been but am interested in…

I have never been but am interested in robroyston gym. Does Pure Gym have off peak tariffs ?

31 December 2025
Unprompted review
PureGym UK - Glasgow Robroyston logo

Reply from PureGym UK - Glasgow Robroyston

Hi James- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We offer various memberships types across our gyms so members can choose an option that best suits them! The off-peak option is not available at all gyms and the off-peak hours do vary from gym to gym. You can check to see if your nearest gym offers one by heading to the join process, selecting your home gym and then the monthly membership options. If it does, you can view the off-peak hours on the same page under 'Limited hours'. We hope to see you as part of the PureGym community soon! Thanks, PureGym

Rated 5 out of 5 stars

I don't have any faults with Pure Gym

I don't have any faults with Pure Gym. You know what you're paying for and you get it. Love that it is available all night. Perhaps some cleaning of the weights could be improved but overall, it is ideal.

Personal Trainers have been amazing! Classes and 1-1 coaching.

11 September 2025
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Reply from PureGym UK - Glasgow Robroyston

Hi Darren, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall and we will ensure this feedback gets passed to the Gym Manager directly! Thanks, PureGym

Rated 5 out of 5 stars

We joined the pure gym today after…

We joined the pure gym today after years of going to a local bodybuilding gym. Been and ex member of ours and goodness has it changed. Great machines and more adaptable than before. So it is very suitable for beginner to advance. The manager of the branch was so helpful and very people friendly. He helped with a few issues and he is an absolute credit to your company. I run my own company amd employees like that are very rare. He went over and beyond what I’d expect

1 December 2025
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Reply from PureGym UK - Glasgow Robroyston

Hi Richard - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear this experience, enjoy your new memberships! Thanks, PureGym

Rated 5 out of 5 stars

Well equipped

Well equipped, all round facilities, clean, good layout, staff are well informed.

28 November 2025
Unprompted review
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Reply from PureGym UK - Glasgow Robroyston

Hi Atiqur - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and see these positive comments! Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym and location

Excellent gym and location. Newly refurbished. Excellent price. Good crowd too. Staff are helpful.. amd people are polite and let you work in if the machines are busy. Love pure gym.

28 November 2024
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Reply from PureGym UK - Glasgow Robroyston

Hi Tahir - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments and hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Glasgow Robroyston

Hi Patricia - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you have been able to check out some of the other features available on the app, there is lots to explore on there! Enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars

Very easy and helpful

Very easy and helpful

13 July 2025
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Reply from PureGym UK - Glasgow Robroyston

Hi Ryan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

really disappointed with the cancellation of 9am morning classes! …

Overall really disappointed with the stopping of all morning classes 9am / 9.15 am, being a member for over 4 years + ,I now know of at least 20 members at least ,who are moving to other gyms, these were full classes, pump ,bodytone, circuits ect. So feel the gym has not listened to its members, who have constantly questioned why these classes have stopped. It was a great atmosphere and buzz in the mornings and the gym has lost that energy.

1 May 2025
Unprompted review
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Reply from PureGym UK - Glasgow Robroyston

Hi Julie - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and are sorry to see this is one star. If you have suggestions regarding the classes, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym

Rated 5 out of 5 stars

Great workout

Fantastic place very clean

8 April 2025
Unprompted review
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Reply from PureGym UK - Glasgow Robroyston

Hi Angela! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Very easy membership and induction…

Very easy membership and induction process. Informative instructor who took the time to demonstrate the use of a variety of equipment.

4 April 2025
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Reply from PureGym UK - Glasgow Robroyston

Hi there! Thanks for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and you enjoyed your induction.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.

Enjoy your membership with us! Thanks, PureGym

Rated 1 out of 5 stars

every month my family and I have to…

every month my family and I have to redo the membership, it's not possible

28 January 2025
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Reply from PureGym UK - Glasgow Robroyston

Hi Giovanni - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It sounds like you may need to verify your payment details if you're paying for multiple memberships on the same bank account.

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (such as dates and times or names etc.) we can look into assisting you with this. Thanks, PureGym.

Rated 5 out of 5 stars
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Reply from PureGym UK - Glasgow Robroyston

Hi Raj - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 1 out of 5 stars

Took my money for a day pass

Took my money for a day pass. I went and the gym was closed!! Robbed

25 December 2024
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Reply from PureGym UK - Glasgow Robroyston

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

You can get a PIN reminder here: https://auth.puregym.com/account/forgottenpassword

If you experience further issues, please get in touch with us directly with the Gym Manager/Member Services to provide more information we can look into assisting you with this. Thanks, PureGym.

Rated 5 out of 5 stars

Such a difference under new management…

Such a difference under new management and renovation

28 November 2024
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Reply from PureGym UK - Glasgow Robroyston

Hi Teresa - Thank you so much for your feedback and kind words! We're thrilled to hear you enjoyed the new refurbishments and open atmosphere.

Creating a welcoming space for our members is our top priority, so it means a lot to know it resonated with you. We look forward to welcoming you back soon! Thanks, PureGym.

Rated 5 out of 5 stars

Quick, Cheap & Easy to join

So easy to join, also got no joining fee & 1st month half price 👌🏻👌🏻

8 September 2024
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Reply from PureGym UK - Glasgow Robroyston

Hi Kevin - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new discounted membership with us!🙌

Thanks, PureGym

Rated 4 out of 5 stars

It's a good gym

It's a good gym but lately more and more underage kids are coming in
They will end up injuring themselves on the free weights
Some of them look about 13
Id should be asked for

27 August 2024
Unprompted review
PureGym UK - Glasgow Robroyston logo

Reply from PureGym UK - Glasgow Robroyston

Hi Darryl - It's great to hear you're enjoying PureGym, and thank you for the 4* review!

Members who look under the age of 16 are suspended by our 24/7 CCTV Team and they are then required to bring ID on their next visit a speak with a member of staff to prove their age.

Our Gym Team ask members who appear underage for ID regularly, so please be assured we do not allow 13 year olds to train at PureGym!

We look forward to seeing you back in the gym soon!

Thanks, PureGym

Rated 5 out of 5 stars

Good Gym

I’ve not joined back to the PureGym until tomorrow at Tuesday 30th July at Robroyston

29 July 2024
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Reply from PureGym UK - Glasgow Robroyston

Hi Adam! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

We look forward to welcoming you back soon! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Glasgow Robroyston logo

Reply from PureGym UK - Glasgow Robroyston

Hi Danny - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!👍

Thanks, PureGym

Rated 2 out of 5 stars

Refurb??

Been going for years - no issue other than some equipment accessories missing

Fast forward to the new refurb - absolute mess with layout, it’s actually a hazard downstairs, broken equipment, still missing accessories for cable machines, an absolute waste of money unfortunately and I know I know of several people leaving to join another gym in Bishopbriggs

Sort the layout downstairs - re locate the pose ages before another injury happens with the bars hanging over the benches
The cable machines that’s right next to a pillar - who thought that was a great idea??

All the plate loading machines are either one side or the other with the weight plates all over the room and not enough to go round when busy

Sort the broken equipment

Actually provide newer machines not just double up on the same old leg press etc

Get new accessories for the cable machines

While the gym was closed I went to another gym as it was brutal trying to get anything done in robroyston but I’ll be ending my membership to join anytime fitness in Bishopbriggs which is more expensive but has far more proper equipment for the money you pay

27 June 2024
Unprompted review
PureGym UK - Glasgow Robroyston logo

Reply from PureGym UK - Glasgow Robroyston

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused during this time.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.

We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.

We would like to assure you that we are reviewing feedback and will ensure are points raised are addressed in club. Thanks, PureGym

Rated 5 out of 5 stars

No excuses not to go

Really enjoyed pure gym because I am a shift worker and I can get to the gym anytime. My local gym has had a face lift and look like some new equipment is being added.

24 June 2024
Unprompted review
PureGym UK - Glasgow Robroyston logo

Reply from PureGym UK - Glasgow Robroyston

Hi Thomas - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

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