PureGym UK - Glasgow Silverburn Reviews 84

TrustScore 4.5 out of 5

4.3

Silverburn Shopping Centre, G53 6AG Glasgow, GB


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Rated 5 out of 5 stars

I have been to the Friday Nights Strength class (taken by Saf Ali) a few times now and I just want to say it’s a great wee class. The instructor always welcomes you with a smile and takes a genuine... See more

Rated 5 out of 5 stars

First time at the gym today and I thoroughly enjoyed it. The personal trainer I saw (Craig Young) was friendly and knowledgeable which helped put me at ease. I was extremely apprehensive as I’ve had b... See more

Company replied

Rated 4 out of 5 stars

Good clean gym with two levels and plenty of equipment in good working order. Staff are friendly and the cleaner is always working away ensuring the place is spotless. Only two small downsides, it cou... See more

Company replied

Rated 4 out of 5 stars

Silverburn - great gym & PTs but issues with cancellation of spin classes & no classes on Friday or Sunday despite their popularity. Bikes can be hit and miss too at times which isn't great re mainte... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Glasgow Silverburn

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Silverburn Shopping Centre, G53 6AG, Glasgow, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

84 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Friday Night Strength class

I have been to the Friday Nights Strength class (taken by Saf Ali) a few times now and I just want to say it’s a great wee class. The instructor always welcomes you with a smile and takes a genuine interest throughout the class . Saf has an abundance of energy. He is one of the good ones Thanks Saf for keeping me motivated

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Pure Gym Silverburn

First time at the gym today and I thoroughly enjoyed it. The personal trainer I saw (Craig Young) was friendly and knowledgeable which helped put me at ease. I was extremely apprehensive as I’ve had bad experiences before and I struggle with fitness but with the right support and understanding I really enjoyed it. The membership price is very reasonable and the staff appear friendly and helpful. 5 stars from me!

17 February 2026
Unprompted review
PureGym UK - Glasgow Silverburn logo

Reply from PureGym UK - Glasgow Silverburn

Hi Tracie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of
our PT's and how they have made a positive impact on your fitness journey so
far. We’re proud to have such a dedicated team and our staff works hard to provide great service and ensure all members feel comfortable within the gym. We hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

⭐ Great gym with everything you need

PureGym is a great gym with excellent facilities. The equipment is modern, well maintained, and there’s plenty of variety whether you’re doing weights, cardio, or functional training. It’s clean, spacious, and easy to train without feeling cramped.

The 24/7 access is a huge plus, and the atmosphere is welcoming for all fitness levels. Staff are friendly and helpful, and the membership offers great value for money compared to other gyms. Overall, a solid gym that does exactly what it promises. Highly recommend.

2 November 2025
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Reply from PureGym UK - Glasgow Silverburn

Hi Zohaib- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout and we love being able to help and chat to members when given the opportunity to do so. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back in the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

Really easy to join and no issues…

Really easy to join and no issues getting in first time. Lots of space and equipment too.

28 October 2025
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Reply from PureGym UK - Glasgow Silverburn

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments on sign up process and the gym, we hope you enjoy your membership! Thanks, PureGym

Rated 4 out of 5 stars

Very easy steps to follow.

Very easy steps to follow.

29 July 2025
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Reply from PureGym UK - Glasgow Silverburn

Hi Catrina - Thanks for taking the time to leave this review, we are pleased to see this is 4 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym

Rated 4 out of 5 stars

silverburn

Was good lots of waiting for machines.

26 May 2025
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Reply from PureGym UK - Glasgow Silverburn

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Rated 5 out of 5 stars

all you need in one place

This was my first visit to this gym, I had a first session with Personal Trainer who showed me everything. This gym is quite spacious, there are 2 levels. I was there at 8 pm however it was still quite busy. The place is clean and nice.

20 January 2025
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Reply from PureGym UK - Glasgow Silverburn

Hi Kamila - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 1 out of 5 stars

Can't get through a workout without the fire alarm going off

I bought a day pass and an hour into my workout the fire alarm went off. As there were no staff in (on a Sunday afternoon) we were told it would be at least 40 mins til someone came in to fix it. So we were outside in the freezing cold for this.

Fair enough these things happen and Pure Gym kindly gave me another day pass to use again.

Two days later, Tuesday lunchtime, once again the fire alarm went off! This time thankfully I took my stuff with me but wouldn't use this gym as you apparently can't get through a workout without the fire alarm going off!

5 January 2025
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Reply from PureGym UK - Glasgow Silverburn

Hi Jen - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you get in touch with the Gym Manager they can explain why the fire alarm went off but there are health and safety reasons as to why we have fire alarms and evacuation plans in place. Thanks, PureGym.

Rated 5 out of 5 stars

Andy the Personal Trainer is very…

Andy the Personal Trainer is very friendly and accommodating.

28 December 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi Nicola – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 1 out of 5 stars

The gym is constantly a mess

The gym is constantly a mess, every morning when attempting weights and dumbells are left lying all over the place. Empty bottles and cans. I don't know why these people who are attempting through the night aren't being banned. It's a disgrace.

15 December 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi Barry - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to address this. Thanks, PureGym.

Rated 3 out of 5 stars

too many people using 2 machines at one…

too many people using 2 machines at one time due to pt sessions also people just sitting on machines and not using them also changing areas quite dirty tonight

22 October 2024
Unprompted review
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Reply from PureGym UK - Glasgow Silverburn

Hi Graham - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.

Rated 5 out of 5 stars

So easy to join and fabulous…

So easy to join and fabulous information and videos

25 July 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi Williamson! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward, and the information online was useful ahead of your visit.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Was easy setting it all up

Was easy setting it all up, had no trouble so now looking forward to starting getting myself back into shape

10 July 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi Mr Cooper, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Great variety of equipment

Great variety of equipment, clean changing rooms. And plenty of space to work with weights 💪

2 May 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review! 💪

Thanks, PureGym

Rated 4 out of 5 stars

New to the gym

I recently started a membership for PureGym after filling in the information online. I found the process very simple and this gives you access to the app. The app is helpful as it allows you to book classes that are on in the gym and also gives you information about how busy the gym is when you are visiting so you can pick a time that suits. There is quite a lot of equipment there, although I am yet to use most of this, but will be soon after I attend the learning to lift class. There is a range of classes that take place within the gym at various times during the day which is good. I look forward to more workouts within the gym and learning to use more of the equipment.

19 April 2024
Rated 5 out of 5 stars

I love it better than the other gyms…

I love it better than the other gyms I’ve when too

18 March 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Richard, PureGym

Rated 5 out of 5 stars

Professional Service

The level of service provided to respond to my query was fast, professional and gave resolution.

10 March 2024
Unprompted review
PureGym UK - Glasgow Silverburn logo

Reply from PureGym UK - Glasgow Silverburn

Hi Ben! Thank you for taking the time to leave this review! We are very happy to see this is 5 stars, and glad to hear your query was resolved effectively.

Hope you continue to enjoy your membership! Thanks, PureGym

Rated 1 out of 5 stars

The 'Bring a Buddy' code did not work

The 'Bring a Buddy' code did not work. No explanation as to why, as it has never been faulty before. Attempts to resend the link/code were fruitless. I then paid for a daily pass which I could not access. So, I spent £7.99 on nothing. I was left standing outside of the PureGym Silverburn, Glasgow, for nearly 40 minutes, trying to gain access to the building. No members of staff came when I pressed the button specifically designed to call a member of staff to the main entrance to the building - although there were staff in the building.
I was not a member of PureGym, I am the chosen "buddy" of a member of PureGym. The communication and direction from the staff to the members is non-existent, given the lack of staff walking the floors of the gym.

I would strongly suggest that rather than having a button which, when pressed, sends an alert to a device held by members of staff, you instead have that button connects you to a customer service help line of sorts where members/casual members can acquire help from a human being on the other side of the line. Not everyone who attends PureGym is tech-savvy.

1 March 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused during this time.

When added as a Free Friend the main account holder would need to enter the gym prior to yourself in order to gain entry, and if removed a stop would be applied for that date.

It would really help us if you could get in touch directly with Member Services to provide more information (such as date and time alongside membership details) so this can be properly investigated. Thanks, PureGym

Rated 5 out of 5 stars

Starting the gym

I was nervous to start the gym, but once I had my starter day, I went in with confidence the next day. Pure gym is a safe, welcoming environment!

26 February 2024
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Reply from PureGym UK - Glasgow Silverburn

Hi Ceri-ann, thank you for the 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are feeling confident after your first day!

Richard, PureGym

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