PureGym UK - Halifax Reviews 172

TrustScore 4.5 out of 5

4.4

Broad Street Plaza, HX1 1YH Halifax, England, GB


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See what reviewers are saying

Rated 3 out of 5 stars

PureGym is run by owners who have actually NO interest in their members. And it's the members who pay for their profits, their nice cars and holidays. That is why they also a VERY high turnover of sta... See more

Rated 4 out of 5 stars

good gym just far from my location not their fault but makes it hard to fit into schedule

Company replied

Rated 4 out of 5 stars

Nice and clean and spacious gym but also quite soulless, not enough cardio machines (bikes and rowers which constantly get moved around the gym) and tvs only against 1 wall (not the end of the world... See more

Company replied

Rated 4 out of 5 stars

Loved attending the gym, but it is always busy at the times I went, just what it is. I enjoyed the classes but can be very varied and instructors are always changing. Only stopping membership because... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Halifax

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Broad Street Plaza, HX1 1YH, Halifax, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

good gym just far from my location not…

good gym just far from my location not their fault but makes it hard to fit into schedule

20 February 2025
PureGym UK - Halifax logo

Reply from PureGym UK - Halifax

Hi Raymond. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and if you wish to discuss this feedback further, please do not hesitate to reach out to our team at member.services@purgeym.com. Thanks, PureGym

Rated 5 out of 5 stars

Very easy to join

Very easy to join, good price, and friendly service

5 November 2025
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Reply from PureGym UK - Halifax

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Easy to use and understand as a…

Easy to use and understand as a beginner with no experience.

4 November 2025
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Reply from PureGym UK - Halifax

Hi Zabih - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

It was so easy to join very explanatory

It was so easy to join very explanatory

2 October 2025
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Reply from PureGym UK - Halifax

Hi Sally - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

I found it easy to join because ive…

I found it easy to join because ive been a member before. Its straight forward and easy to rejoin.
Can't wait to get started.

28 September 2025
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Reply from PureGym UK - Halifax

Hi Sam - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Halifax

Nice experience

26 July 2025
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Reply from PureGym UK - Halifax

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym

Rated 5 out of 5 stars

As a returning member

As a returning member. I was pleasantly surprised by the positive changes that have been implemented since my last membership.

14 July 2025
Unprompted review
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Reply from PureGym UK - Halifax

Hi Carol. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great environment

Clean, friendly and save environment with helpful trainers at hand

20 June 2025
Unprompted review
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Reply from PureGym UK - Halifax

Hi Jane. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Customer service

Quick reply back

4 June 2025
Unprompted review
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Reply from PureGym UK - Halifax

Hi Ewan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Free joining fee and half price for the…

Free joining fee and half price for the first month. The joining experience was made easy by very easy step by step guide.

30 April 2025
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Reply from PureGym UK - Halifax

Hi Thabo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Unable to gain access with the code I…

Unable to gain access with the code I was sent for a day pass and I payed upfront

22 March 2025
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Reply from PureGym UK - Halifax

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Any issues recovering your PureGym Pin or accessing on the day please reach out to Member Services on email or socials alongside the time/date of your visit so this can be investigated further. Thanks, PureGym

Rated 5 out of 5 stars

Good selection of machines, clean and well spaced out.

It was easy enough to sort out my free parking, there were plenty of machines accessible and they were all labelled well so it was easy to figure out how they all worked.

31 January 2025
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Reply from PureGym UK - Halifax

Hi Billiejoe! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
Hope you enjoy your time with us! Thanks, PureGym

Rated 3 out of 5 stars

First time I've visited in the afternoon for a long time

There's a good amount of cable machines and bars available so when the perfect one isn't free I could adapt. This wasn't the case a few years ago. There seems to be a bit of a re-racking of weights issue that isn't as obvious at 6 in the morning when I usually work out, but its an affordable commercial gym so I suppose I can suck that quibble up. Why 3 stars and not 4? Because the showers were ice cold. I don't know if was a 1 off or a regular afternoon thing but I didn't find it a good way to finish what otherwise was an enjoyable and hard workout

31 January 2025
Unprompted review
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Reply from PureGym UK - Halifax

Hi Dave - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.

Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.

Rated 5 out of 5 stars

Excellent well run gym with supportive staff

Excellent well

20 January 2025
Unprompted review
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Reply from PureGym UK - Halifax

Hi Anthony – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Great gym

Great gym, a good mix of classes available & plenty of equipment on the floor. Flexibility of opening times is a bonus too especially for shift workers. Staff always friendly & happy to assist/help.

16 January 2025
Unprompted review
PureGym UK - Halifax logo

Reply from PureGym UK - Halifax

Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. It’s great to hear you enjoy using the gym and the classes! Thanks, PureGym

Rated 5 out of 5 stars

Too hot

Too hot. Horrible harsh lighting. Have given this feedback before when asked but wasting my time as nothing is done about it.

14 December 2024
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Reply from PureGym UK - Halifax

Hi Joanne - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym

Rated 5 out of 5 stars

Pure gym halifax

Great gym. Great equipment, it's ideal for what I'm looking for. Open 24.7. Great staff, nice friendly , easy approachable and always happy to help.

14 November 2024
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Reply from PureGym UK - Halifax

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and range of equipment available. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Come and go also classes

The freedom to cancel my gym membership when I want without having to worry about having to keep paying for it and also the ability to sign back up when it matters to me.

The classes are great for wanting to get fit and not have to worry about if you are hitting the burn or doing the training right or not.

12 November 2024
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Reply from PureGym UK - Halifax

Hi Steven - Thank you for taking the time to leave this review!

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

Easy process to restart my membership…

Easy process to restart my membership and set up a new direct debit - great joining offer as well. App is very slow but gets there eventually.
Only the survey currently letting you down - it's impossible to complete and extremely frustrating constantly going back to question 2.

5 November 2024
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Reply from PureGym UK - Halifax

Hi Angela - Thank you for taking the time to leave this review! We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym!

Regarding your issues regarding completing the survey, it sounds like you may need to refresh the page. You will also need to proceed/submit the form as opposed to any 'go back' or return action. Thanks, PureGym

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