Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
PURE GYM DARTFORD Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!! Naz and Alison have honestly gave me such a drive to get fitter. They m... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
- #13 of 19 best companies in Gym
- #9 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Amazing training with Emel
Amazing training with Emel, very professional and friendly coach! Highly recommend! Erith branch is lovely place.
4 August 2026
Unprompted review
The gym is well maintained
The gym is well maintained, good and clean equipments and the trainers are amazing
3 August 2026
Unprompted review
PureGym, Blackburn
PureGym in Blackburn is very good. Until I got a PT called Dylan. I decided after about 5-6 weeks that I didn't want to continue doing the 1-2-1 and that apparently it was a 3 month contract. Which he never explained to me at the beginning. I signed nothing with him. Long story short. I told him I was going to trading standards to check this out.
In turn he said why not take me to court instead..then said or I can take you to court. I don't class any of this professional. Such a horrible man. Stay away from him...
I just want to put this out there for people to be aware
17 April 2026
Unprompted review
Nick was a great help
Nick was a great help, sorted out my issue super quickly
3 August 2026
Unprompted review
Reply from PureGym UK
Hi Shiona. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manner. Please don't hesitate to get in touch should you require any further assistance!
Thanks, PureGym
Well maintained
Well maintained, very conscientious management, can't fault the place...
3 August 2026
Unprompted review
Reply from PureGym UK
Hi Triker. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym is always clean
Gym is always clean, machines are always available, and the team is friendly and helpful.
3 August 2026
Unprompted review
Reply from PureGym UK
Hi Stefanos. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Really good gym and really friendly and…
Really good gym and really friendly and helpful staff would definetly recommend
3 August 2026
Unprompted review
Reply from PureGym UK
Hi Ashton. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Sasa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Team is active and fast in resolving…
Team is active and fast in resolving issues.
2 August 2026
Unprompted review
Reply from PureGym UK
Hi Mushini. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manner. Please don't hesitate to get in touch should you require any further assistance!
Thanks, PureGym
Great gym
Great gym, clean and tidy and was able to get on the machines I wanted to use for my exercises without waiting. Staff are friendly and accommodating.
1 August 2026
Unprompted review
Reply from PureGym UK
Hi Nicholas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I have been enjoying the new gym in…
I have been enjoying the new gym in cumbernauld as it has friendly staff and does have a good range of equipment however I feel it needs more equipment such as leg curl machines as u only have lying leg curl machine. Also be good if there was more plate loaded machines. With it being a smaller gym it is sometimes difficult to get on especially if its busy but that is the same with most gyms. I highly recommend this gym to anyone
1 August 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
i really love the open space and the…
i really love the open space and the great variety of equipment and free weights. Lewis gave me my induction tour - he was amazing, super friendly, and made me feel welcome right away!
1 August 2026
Unprompted review
Reply from PureGym UK
Hi Ahmed. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing staff and management team
Amazing staff and management team, always there to help with a smile. Great facilities too.
10 July 2026
Unprompted review
Reply from PureGym UK
Hi Inayat. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Puregym is an excellent company
Puregym is an excellent company, but it's so hard to actually contact them.
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Gary, thank you for taking the time to leave us this review. We appreciate and value our member feedback.
Member Services can be contacted via email and Facebook/Instagram DM.
Due to how busy the team currently is, replies may take a little longer than usual but the team will always be happy to assist as soon as they possibly can.
Thanks, PureGym
Everyone was friendly and the staff…
Everyone was friendly and the staff member, Alex, took the time to listen to our goals and needs and show us how to use the equipment safely. Looking forward to our gym journey.
1 August 2026
Unprompted review
Reply from PureGym UK
Hi Rachel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that they were able to assist you so you can begin to enjoy using the gym!
Thanks, PureGym
Helped me over my ssubscription and…
Helped me over my ssubscription and put me back on my original membership after a mix up
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Richie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manner. Please don't hesitate to get in touch should you require any further assistance!
Thanks, PureGym
People recording in Gym.
PureGym Cramlington is an alright gym with decent equipment, but it can get very busy. Unfortunately, it's become even more crowded because of the growing number of people bringing tripods and filming themselves while working out.
A gym is meant to be a place where members can exercise, not a movie set. It's frustrating having to wait while someone sets up a camera, records multiple takes, or spends ages posing in front of mirrors and equipment. It also raises privacy concerns, as other members can end up being filmed without their consent.
We all pay the same membership to use the equipment, so everyone should be able to work out without unnecessary delays or worrying about appearing in someone else's video. I hope PureGym considers introducing clearer rules around filming to make the gym more comfortable and accessible for everyone but so far I have not seen anything.
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Terry, thanks for taking the time to leave us this review. We appreciate and value our member feedback.
As per the gym rules: You must not take pictures, videos or live stream other members within the gym without their permission. If requested by staff or other members to cease filming for privacy reasons, you must do so.
If you have any concerns over filming inside the gym, we would advise raising this with the Gym Manager as they deal with anything in-gym related and will be able to investigate and action further.
We apologise for any inconvenience caused.
Thanks, PureGym
I've been a member of PureGym Beeston…
I've been a member of PureGym Beeston for ten years and I went to train today with significant back pain when Callum Ford (personal trainer) noticed I was in pain and came over to see if I was ok and asked what the problem was ,he then gave up his own free time and helped me with some stretching exercises which has made me feel a 100% better complete hero ,thanks PureGym and thanks Callum Ford ...it's little things like this that make me glad I'm a member!!!!😊
31 July 2026
Unprompted review
Reply from PureGym UK
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that they were able to assist you so you can carry on enjoying using the gym!
Thanks, PureGym
Reply from PureGym UK
Hi Broco. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Samuel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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