Great burn class tonight all in aid of charity followed by another excellent step class .. big thank you to Gail for putting everyone through their paces
Location
Switch locationBelle Vue Way, TS25 1UP Hartlepool, GB
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Really easy to join & looking forward to using the app 👍only small criticism I have was the mid week induction session were all early 8 am ish I work early shifts during week so evening sessions wo... See more
Company replied
Up till now very easy to join, a price to afford at £12.99 no joining fee which is every more affordable, up to now staff have been very helpful, even better no car park fee no under age children the... See more
Company replied
If you enjoy doing cardio whilst listening to an audiobook then this is not the gym for you, I was listening to slipknot through my headphones and could still hear the PT on the mic to her class, it... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Hartlepool
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Belle Vue Way, TS25 1UP, Hartlepool, United Kingdom
4.4
Excellent
39 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Really welcoming gym
Really welcoming gym. Lots of equipment and always clean and tidy
5 March 2026
Unprompted review
Fab gym
Fab gym, super friendly staff and great classes, clean and well organised.. keep up the good work 👏
24 February 2026
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Andrea- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you back in class soon! Thanks, PureGym
Great burn class tonight
Great burn class tonight all in aid of charity followed by another excellent step class .. big thank you to Gail for putting everyone through their paces
24 February 2026
Unprompted review
Really easy to join & looking forward…
Really easy to join & looking forward to using the app 👍only small criticism I have was the mid week induction session were all early 8 am ish
I work early shifts during week so evening sessions would be better!
I had to wait 5 days for Saturday morning 🙈🙈🙈
15 December 2025
Reply from PureGym UK - Hartlepool
Hi Paul - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. It's great to hear you found the sign up process easy and straightforward, and we hope you have been able to check out some of the great features available on the app, there is lots to explore on there. We’re always working to make things as simple and smooth as possible, so we appreciate your comments and will take them into consideration for future improvements. Thanks, PureGym
We’ll setup with modern equipments
We’ll setup with modern equipments, very clean environments
10 October 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Gloria - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We also provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so it’s great to see your positive comments! Thanks, PureGym
New gym
Plenty of working equipment, clean, specious. Lots of mirrors.
16 September 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Faye - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. It’s great to see your positive comments for the facilities! Thanks, PureGym
Visited the gym and request a quick…
Visited the gym and request a quick look around to see if it looked to meet my needs and was politely given access and shown around and given all necessary information regarding facilities & joining instructions by a helpful member of staff.
11 September 2025
Reply from PureGym UK - Hartlepool
Hi Ian - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
I didn’t sign up for a Rave?!
If you enjoy doing cardio whilst listening to an audiobook then this is not the gym for you, I was listening to slipknot through my headphones and could still hear the PT on the mic to her class, it was like being in a 90s rave, the studio has no roof and no door so everyone has listen to it, you have no choice.
Gym equipment is very good, there’s plenty of machines and even some specialist bars. The gym staff don’t even acknowledge you when you enter the gym, don’t even look up from the desk.
The gym just doesn't have a very positive atmosphere overall.
2 August 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Thomas - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info such as the date and time of this class, they can look into this. Thanks, PureGym
Love this gym...staff super friendly…
Love this gym...staff super friendly and helpful. All types of equipment if needed but go mainly for classes as they work me harder. Don't feel by my age or abilities that I'm out of place here.
24 June 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Sally, thank you for taking the time to leave this review, we are delighted to see this is 4*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
lovely little gym and staff.
myself and my partner joined over the xmas holidays as
we where both disappointed with the JD gym nearby .
although the place is small it has a great balance of space and areas to stretch and do different exercises other than weights and cardio.
when we first joined it was quite new and obviously absolutely rammed but it has settled down to a good level where you can get in , train and out without hanging about.
the staff are all really great , always smiling and happy to have a laugh yet are also professional enough if you need help .
the new assistant managers keep the place in a good order so hats off .
it has everything you need to work out and the fact there are not many kids training here ( JD AND ONE gym have taken them thank god ) hogging machines sat on phones and messing about means us oldies can train without hinderance .
place is kept spotless by a team of cleaners .
down sides =
change room is tiny ,
lockers have locks left on by selfish people so struggle for a locker in there ( there are plenty in the gym itself but no good if showering as i dont fancy walking through the gym in my duds ).
the shower pressure is really weak , water is luke warm also but they work .
well done amanda , dan and staff for keeping a tight ship and if it stays this way we will be happy to stay forever.
2 June 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Mr Ivan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I bought a day pass but then something…
I bought a day pass but then something came up and I cannot cancel
30 May 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Leon, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear this. We would advise reaching out to Member Services via email or social media DM and they will be happy to advise and assist you further.
Thanks, PureGym
It's a nice friendly place with loads…
It's a nice friendly place with loads of available space for a work out.
23 April 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Debbie - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Gym is very dark and feels enclosed…
Gym is very dark and feels enclosed with very limited space in changing room and only 2 showers. On the plus side a good variety of equipment
19 February 2025
Reply from PureGym UK - Hartlepool
Hi John, Thanks for taking the time to leave this review, we're sorry to see it's 3 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Disabled changing and showering…
Disabled changing and showering facilities are very good ,training equipment suits our needs and the hartlepool site has extremely helpful gym staff
24 March 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi Neil! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - Hartlepool
Hi Mark - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Longitivity equals good health and exercise
Arriving at reception knowing what I wanted from my visit and being helped by a very supportive well mannered dude made my morning!
Simplicity and I was joined in minutes!
A tour of duty and it’s all down to me now!!!
17 February 2025
Reply from PureGym UK - Hartlepool
Hi Red – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Clean with good facilities and…
Clean with good facilities and equipment.
11 February 2025
Unprompted review
Good clean gym priced at correct level
The gym is a bit small and cramped around the cardio area and needs some more bars for the cable machines not enough straight bars to attach for curls or pushdown, good clean gym though but a lot of the machines have fixed seats which is no good for wheelchair users ,some gyms have seats that swivel out so then you can manoeuvre a wheelchair into place ,staff are friendly agree with others changing room is very small
6 February 2025
Unprompted review
PureGym lovely place to go and do a workout!
Up till now very easy to join, a price to afford at £12.99 no joining fee which is every more affordable, up to now staff have been very helpful, even better no car park fee no under age children the list goes on. Finding the gym a comfortable place to work out, one little snag there is not enough mirrors to help watch your form to make sure your working out is of good position and posture.
22 January 2025
Reply from PureGym UK - Hartlepool
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Nice facilities
Nice facilities, very clean and well maintained, staff always friendly.
22 January 2025
Unprompted review
Reply from PureGym UK - Hartlepool
Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
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