Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
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Review summary
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Reviews shaping this summary
Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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I’ve been a member of PureGym Enfield for quite some time, and I can honestly say the gym has never looked better. Since Jeff took over as manager, it’s noticeably cleaner, tidier, and much better... See more
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I love some of the classes, especially those taught by Nic. They are hard but such great fun, would highly recommend. I have also started personal training a couple of months ago with Ashley, he is su... See more
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Company details
- #14 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67k reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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I like the location
I like the location, there is all the equipment I need and I really like the 24 hour access. Showers are a bonus and useful to me.
9 July 2026
Unprompted review
Wow Thanku Charlotte gough for great…
Wow Thanku Charlotte gough for great strength class today, was full, was amazing electric, we all members enjoyed, she just brings the best out of everyone, great motivater a shinning light, big asset for Pure gym wakefield.
9 July 2026
Unprompted review
Thanku Shaun for good spin class
Thanku Shaun for good spin class, was his first spin, he did well practice makes perfect, keep up your good work
9 July 2026
Unprompted review
Reply from PureGym UK
Hi . Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and that you enjoyed your recent spin class! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Pure Gym Dartford-Outstanding Trainers Naz & Alison
PURE GYM DARTFORD
Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!!
Naz and Alison have honestly gave me such a drive to get fitter. They make it FUN and inclusive they feel like family. They deliver the most wonderful classes with so much insight into what areas we will be targeting. What a joy to get to train with these POWERHOUSES!!!!!
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Rebecca- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We'll make sure this will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Their clientele are disgustingly
Their clientele are disgustingly. Always use the disabled spaces and don’t have a badge. Watched one very muscled guy amble in the few feet from the disabled spaces and he used. I had to park away and when I got back to my car another testosterone idiot had parked well over the line so I couldn’t open my door. When I asked ho to moved he got all mouthy with a middle-aged, disabled woman. I will not use anymore
its clearly full of men from the Manosphere!
9 July 2026
Unprompted review
Reply from PureGym UK
Hi Amanda. Thanks for taking the time to leave this review, we always appreciate and take on board feedback. We understand the concern you have raised, and would like to assure you that our team are actively taking measures to help prevent misuse of these spaces. Our team will be happy to discuss this with you, so if you could contact the Gym Manager directly with more information including dates, times and names, they can investigate this further. Thanks, PureGym
Tidy Gym
it was great. It would be even better if there was tissues in the restroom and sanitizing liquid and wipes available to wipe down machines after use like it is in the other gyms in Hounslow.
9 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and this will be dealt with. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Reply from PureGym UK
Hi Luke- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout to meet their fitness goals. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Great vibe ..
Great vibe ... friendly and helpful staff ... excellent equipment and perfect air con ... clean changing rooms and pleasant showers.
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Stephen- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Staff are great and will take the pain…
Staff are great and will take the pain to explain everything to you, the gym is well kept and safe.
7 November 2025
Reply from PureGym UK
Hi Charles- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Can not recommend the PureGym on…
Can not recommend the PureGym on Tottenham Court Road. Have been there multiple times and facilities especially changing rooms & toilets are always dirty. Staff is also not very attentive. Will change gym soon.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Lawrence- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated further. Alternatively, you can email our team at member.services@puregym.com and they'll be happy to escalate these concerns on your behalf. Thanks, PureGym.
Great Gym
Great Gym, great PT (James Warren)
The gym is always clean, equipment is usually available or only a short wait.
PT is fabulous. James makes all the difference to my confidence. He has given me a program that I can build on and am happy to do on my own outside my 1-1 PT sessions.
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Janine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
When the gym was working (Bidston moss)…
When the gym was working (Bidston moss) it was perfectly fine, but it's now been closed for around 2 months without any communications of when it may reopen.
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Neo- Thank you for taking the time to leave this review, we're sorry to see it's 2 stars. We would like to apologise for any inconvenience caused whilst this refurbishment work takes place. We do try and keep disruption to a minimal. Whilst these works are ongoing, access has been opened up to other PureGym locations so you don't miss a workout. At the time, the club had restricted areas, but upon further external review, further works needed to be carried out to maintain a safe and secure environment for all our members.
If you need any support with your membership, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Alternatively, you can contact the Gym Manager directly for further updates. Thanks, PureGym
Amazing gym… Wide area
Amazing gym… Wide area, high celing, good equipment.
8 July 2026
Unprompted review
Reply from PureGym UK
Hi Muhammad- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back soon! Thanks, PureGym
The staff are friendly and helpful in a…
The staff are friendly and helpful in a professional way, it is nice and cool, there is plenty of space and, plenty to do. The price is reasonable for a month's worth. I just think it is good in so many ways.
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Amanda- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Great facility
Great facility.
Good equipment.
Not overly full as I can always get onto a piece of equipment.
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Cermora- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back soon! Thanks, PureGym
Today was my first day at the gym
Today was my first day at the gym, no experience at all therefore I booked a PT Taster session with Kane Ashley, I arrived in time, no PT there.
First impression bad.
Very disappointed as I booked the session in advanced and organised my diary.
At least Ryan the manager showed me the gym and facilities.
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Adriana- Thanks for getting in touch, we always appreciate and take on board member feedback. We apologise for any inconvenience caused by this. If you have not already, please speak to the Gym Manager directly regarding this incident and they will be happy to assist further with this. Alternatively, please reach out to the PT directly for more information. We're glad to learn that you were shown around the facilities to make your first visit less daunting, and we do hope we can continue to support your health and fitness goals moving forward. If there is anything else our team can assist with, please email them at member.services@purgeym.com and any concerns can be escalated on your behalf. Thanks, PureGym
Lovely and friendly staff
Lovely and friendly staff, clean and spacious nice atmosphere and enough equipment for everyone
7 July 2026
Unprompted review
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
I used to love this gym
I used to love the gym and all the classes on offer. My favourite instructor left rather suddenly and I wouldn't be surprised if he was bullied out. Now, a lot of the classes have been cancelled and not rescheduled back to the original timetable which really worked for me. One of the trainers C who has been there a while has an arrogant and lazy attitude and it has really put me off going. I have also witnessed him talking down to new staff members. I am now in two minds as to if I want to continue with my membership.
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Georgina- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. They will also be happy to take on board direct feedback regarding the class schedule for future improvements within the gym. Please note, classes are based on member demand and instructor availability, but we always aim to meet every members fitness needs! We hope to hear from you soon to discuss this further. Thanks, PureGym
Great SAFE place for a workout
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful helpful and kind. Being going for about 2yrs and never had a problem. Thanks guys at Pure Fitness Oldham
25 August 2025
Reply from PureGym UK
Hi Saiqa- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Fantastic trainers
I visited the Brentford gym this morning and attended 0630 Burn class. Natasha led the session and was really clear in explaining each of the stations. I attend quite a few sessions led by Natasha and she is really inspiring and encouraging…Fantastic
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Seamus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have continued to inspire and encourage you throughout your recent classes. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! See you back in class soon! Thanks, PureGym
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