Sues classes are brilliant. She has amazing energy and keeps you motivated with her words of encouragement. In LBT you rarely do the same exercise twice - which is great for someone like me who prefer... See more
Company replied
Location
Switch locationUnit 19, The Springs, LS15 8GH Leeds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Functional area has been non functional for over 2 months now and looks like a building site!! This means only 2/3rds of the gym is available to use causing long waits on equipment. There has been zer... See more
Company replied
Great accessible location with plenty of available parking. Gym is generally only busy at peak times but not overly even then. Great variety of equipment, lots of classes, open 24/7, best of is the fl... See more
Company replied
Clean and tidy, equipment kept in working order. Staff really friendly and helpful, especially the assistant manager James at ‘The Springs’ Thorpe Park gym in Leeds. My wife and I wanted profes... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Leeds Thorpe Park
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 19, The Springs, LS15 8GH, Leeds, United Kingdom
4.2
Great
130 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good
It’s a great gym but on the website it claims there’s lots of staff to help you out but when you’re there, there’s hardly any staff at all I don’t think I’ve seen one staff member since I’ve been going
27 February 2024
Reply from PureGym UK - Leeds Thorpe Park
Hi, thanks for leaving us this review. We appreciate and value our member feedback.
Majority of our staff are in and around the gyms between 8am-6pm. They may not be instantly visible due to been in classes or PT sessions. You can also try the office as sometimes the staff may be in there.
Thanks, PureGym
Good but Too busy and not enough…
Good but Too busy and not enough equipment
Also a basic swimming pool would be amazing !!!!
19 February 2024
Reply from PureGym UK - Leeds Thorpe Park
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Regarding the point raised, we’re afraid this would not be possible; we don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members.
It's great to hear you enjoy using the gym overall! Thanks, PureGym
Rude staff
I have to wait 15 minutes for someone to come to help me register & let me into the gym, this only happened because another gym user asked someone to come out as they'd not responded to the buzzer.
One of the staff members was really rude to me when I asked about connecting to wifi because there is no 4/5G and the wifi was down, I was basically told that this was a problem for everyone & I would have to deal with it, which meant I couldn't access any of my programming. Not a great experience overall.
20 February 2024
Reply from PureGym UK - Leeds Thorpe Park
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Great set up and not too busy with good…
Great set up and not too busy with good range of equipment and trainers. App is good to personalise your training needs
27 January 2024
Reply from PureGym UK - Leeds Thorpe Park
Hi Matthew, it's great to hear you're enjoying PureGym, and thank you for the 5* review!
I have been a member of PureGym for…
I have been a member of PureGym for many years through my work Gym membership programme.
My main gym is Leeds Thorpe Park, it has plenty of modern equipment and the staff working there are friendly.
In regards to cleanliness, I have never had a problem, the changing rooms, gym floor and equipment get cleaned frequently.
It's nice to know that classes to join are available at the click of a button for no extra charge.
24 January 2024
Reply from PureGym UK - Leeds Thorpe Park
Hi Ben. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Brilliant gym and fab staff
Me and my sister in law have recently started at this gym. We choose to go late at night due to it being a lot quieter. The equipment is spot on and very self explanatory due to the diagrams and the Sunday to Thursday night staff and cleaning staff are brilliant company and very helpful
26 January 2024
Reply from PureGym UK - Leeds Thorpe Park
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym so far!
Thanks, PureGym
Fantastic gym
Fantastic gym, great culture, managed to exceptionally high standards by Tom. Excellent instructors and amazing classes. I would recommend pure gym at Springs to everyone. I love it .
21 December 2023
Reply from PureGym UK - Leeds Thorpe Park
Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Great Gym
Been to many gyms and this has got to be one of the better ones. Loads of equipment and never had to wait to use anything! Only thing I have dropped a star for is the use of cleaning materials, more could be available..
9 December 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi Simon. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good staff
Good staff. Great kit. Toilets and sinks could do with a better clean orange body fat marks and a bad smell when you run the tap. Otherwise excellent.
14 October 2023
Reply from PureGym UK - Leeds Thorpe Park
Hi Simon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Excellent gym
This gym is very nice and clean. I enjoy coming in and doing my little workout routine.
15 October 2023
Reply from PureGym UK - Leeds Thorpe Park
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Love it!
Tom and James, the managers of this branch are brilliant. They each go above and beyond to help anyone.
The personal trainers are brilliant too, especially mine, Emma. She’s full of energy and it’s contagious. She makes you feel like you can take on the world! No matter what you want out of your training, she will give you a tailored programme to suit your abilities and goals.
All the other PT’s are polite, friendly and professional, especially Danny Doi.
I was nervous about joining the gym but it’s one of the best decisions I’ve ever made.
14 October 2023
Reply from PureGym UK - Leeds Thorpe Park
Hi Nicky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Thank you
Thank you, previous issues resolved and this has elevated the gym back to a fully deserved 5 stars. Thank you.
23 September 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that your issue was resolved and that you enjoy using the gym overall!
Thanks, PureGym
Good Place to Train..
Good Gym, Great choice of Equipment and friendly and helpful staff
20 September 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi Darren, thank you for taking the time to leave this review, we always appreciate member feedback.
We want to provide our members a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment.
It's great to hear that you are enjoying your membership, and that we can help you in your fitness goals! Thanks, PureGym
Great value gym 5 Star
This gym is great! A convenient location and very good value for money. The classes are always really well organised and never boring. There is also a good variety of cardio and weight equipment / free weights.
18 September 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Thanks for taking the time to leave this review Adam, we are delighted to see this is 5 stars. we always appreciate member feedback. We want our members to work out confidently with us, in a safe, clean and friendly environment. We are really happy to be able to help you in your fitness goals! Thanks, PureGym
Went to ethans circuit class
Went to ethans circuit class, highly rate it. He joined in with the exercises as there was only 3 of us. Good mix of exercises and supportive throughout. Definitely worth a quick fat burn
19 August 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi Grace. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Ethan pt
Love Ethan’s classes especially spin he makes them enjoyable, really friendly and funny
17 August 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi Evie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Just done cycle in Ethan’s class
Just done cycle in Ethan’s class , great young man and a fantastic class , his music tracks are the best by none , keep up the good work Ethan , you will go far 👍💪💪
17 August 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi Gary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great accessible location with plenty…
Great accessible location with plenty of available parking. Gym is generally only busy at peak times but not overly even then. Great variety of equipment, lots of classes, open 24/7, best of is the flexible memberships. We are only in the area a few times a year so it's great to have access to the facilities without the hassle of full restrictive memberships.
27 July 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good gym with great staff
It’s a really good gym with great staff on hand to help if needed. It can be really busy after 5pm and you find yourself walking around waiting for equipment.
I would say the only improvements are the changing rooms/ mental toilets cleanliness- they are mostly smelly and dirty due to the high foot fall and they have turned the water temp in the shower down and there freezing. Also the water machine is always out of flavouring
4 July 2023
Reply from PureGym UK - Leeds Thorpe Park
Hi Joel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
I think the classes are really good
I think the classes are really good, especially Ethan's as one of your newest member of staff I feel he has grown in confidence and all his classes are delivered to a high standard and he is such a lovely, enthusiastic and encouraging young man and I look forward to his classes. I also like Sue's, Josh's, Nathan's and Leah's classes on an evening. However, I would like to see more variety after 6:30 as we still only seem to do bodytone and legs, bums and tums. There are no bootcamps, circuits, kettlebells, metcon or burn its etc on an evening for working people only through the day. Overall I am very happy with the classes I do and I look forward to going to the gym. It is also a good social network and a friendly environment.
6 July 2023
Unprompted review
Reply from PureGym UK - Leeds Thorpe Park
Hi Ceri. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.