PureGym UK - Leeds Thorpe Park Reviews 130

TrustScore 4 out of 5

4.2

Unit 19, The Springs, LS15 8GH Leeds, GB


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Rated 5 out of 5 stars

Sues classes are brilliant. She has amazing energy and keeps you motivated with her words of encouragement. In LBT you rarely do the same exercise twice - which is great for someone like me who prefer... See more

Company replied

Rated 1 out of 5 stars

Functional area has been non functional for over 2 months now and looks like a building site!! This means only 2/3rds of the gym is available to use causing long waits on equipment. There has been zer... See more

Company replied

Rated 5 out of 5 stars

Great accessible location with plenty of available parking. Gym is generally only busy at peak times but not overly even then. Great variety of equipment, lots of classes, open 24/7, best of is the fl... See more

Company replied

Rated 5 out of 5 stars

Clean and tidy, equipment kept in working order. Staff really friendly and helpful, especially the assistant manager James at ‘The Springs’ Thorpe Park gym in Leeds. My wife and I wanted profes... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Leeds Thorpe Park

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 19, The Springs, LS15 8GH, Leeds, United Kingdom

4.2

Great

TrustScore 4 out of 5

130 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Sort the air con please

Sort the air con please, set too warm, hot stuffy humid sweaty

5 July 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Chris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Highly recommend the club..parking…

Highly recommend the club..parking never an issue…access never an issue, staff are great. Tom and James are both good at managing the site to keep it well equipped and clean. They as well as Danny and Leah are just amazing PTs and run fab classes.

29 June 2023
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Emma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Well equipped and staffed. Clean and tidy.
Easy to get to just off the motorway with lots of free parking.

14 June 2023
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Gavin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Leeds Thorpe Park

Hi Andrew. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Staff always keen to help

Clean and tidy, equipment kept in working order.
Staff really friendly and helpful, especially the assistant manager James at ‘The Springs’ Thorpe Park gym in Leeds.

My wife and I wanted professional advice on how to best use a cable machine to target our cores. James was on his works computer at the time, but broke away and came over to to showed us the correct technique to target out abdomen muscles/core. James has always been very approachable and is always keen to help as are all the PTI’s.

5 May 2023
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Equipment, air con & women’s toilet issues

The middle women’s toilet has been broken for months, one of the other women’s toilets has a really stiff lock and the toilet roll is never stocked up. The air con does not work and it’s make a workout super uncomfortable and sticky. There’s also not enough equipment- bumper plates, C2 bike, assault bike and boxes for the gym and they are in constant use or you’re constantly having to ask other members when they will be done. Also very annoying that you can’t use any barbells int he functional area - there’s not really anywhere else to walking lunge.

30 May 2023
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Great people, fantastic classes

Great atmosphere, fantastic classes led by the most dedicated trainers. Gym itself is like most of them - decent equipment, standard gym chain, but what makes it amazing is people working there. Always happy to help, knowledgeable, super supportive.

19 April 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Music too loud still

Music too loud still. Can't hear my own music at full volume without hearing the gym music. Always too loud and I don't feel comfortable speaking to staff. Still not sure who the music is for as vast majority of gym users have their own music! May have to look for another gym as it is becoming a stress factor for me and I just end up leaving the gym more wound up than when I arrive! Might be me but I don't know why it has to be so loud.

18 April 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Tony. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.

Thanks, PureGym

Rated 2 out of 5 stars

Sweaty gym

The air conditioning needs turning on, it smells of sweat and is really stuffy. Also it’s too small and there isn’t anywhere to use free barbells.

18 April 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Joe. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Pure Gym Thorpe Park

The gym is always clean, equipment is great and I love the Monday Bodytone classes. Susan and Leigham are fab too.

17 April 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Love this gym but…

Love coming to this gym but it’s definitely starting to feel tired. Not enough Thera bands, or kit if it’s been used in a group session/class, music doesn’t always work, is either not working or so loud you can’t hear yourself think. Air con doesn’t always work either. Also always a toilet out in the ladies and drainage from the sink isn't great. Didn’t want to comment on here really, but there’s nowhere else to get back to head office anymore. Team are great and always helpful and friendly, just sadly the gym lets them down. New functional area is much much better than it was. Really wish it was bigger and laid out like the Merrion centre gym.

20 April 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi SMB. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Thorpe park gym is brilliant- for its…

Thorpe park gym is brilliant- for its classes , the clientele, top quality staff and its location , particularly being next to all the shops and free parking!

Shout out to Susan palmer -she’s a brilliant instructor. Always has a smile on her face, making all her classes fun fun!

18 April 2023
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Omar. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Trainers/ Staff very friendly and…

Trainers/ Staff very friendly and compassionate, The equipment easy to use and accessible .

17 April 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Fiona. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Super gym

Easy access to the gym equipment and wide choice equipment to use.
I like that the gym is open 24/7

16 April 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Alex. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Pure Gym at The Springs

Pure Gym at the Springs is in a great location. It provides everything you need as a 'newby' to gyms or someone who takes their fitness seriously. The facilities are fantastic and the staff are the best. The provision of a wide variety of classes with fabulous and motivational instructors makes every visit enjoyable. Thanks Pure Gym

8 March 2023
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Nici. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I really enjoy attending this gym

I really enjoy attending this gym. Its local for me and enjoy the using the equipment the staff are always so friendly and happy to help , just need to ask. The gym is so clean. They offer really good classes too.

22 February 2023
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great friendly team

18 February 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi C.Harrison. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I love the Pure Gym at the springs……

I love the Pure Gym at the springs… Sue’s classes are brilliant 🤩

18 February 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Emma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I love this gym

I love this gym. All the equipment is kept fully functioning. It's a great atmosphere and real value for money.

17 February 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Nigel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

There were only 1 or 2 certain machines…

There were only 1 or 2 certain machines and music was poor I don’t wear earphones so while on the treadmill all I had to listen to was drills while they were doing some building work and no music other than that the gym was ok

16 February 2023
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Reply from PureGym UK - Leeds Thorpe Park

Hi Sarah. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

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