PureGym UK - Lichfield Reviews 88

TrustScore 4 out of 5

4.0

Unit D, Imperial Retail Park, WS13 6AY Lichfield, GB


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Rated 2 out of 5 stars

Have had to restart membership as you started taking more money than you should to now have to pay £15 membership fees. Absolutely disgusting scam as you have been doing it to a lot of people. No cont... See more

Company replied

Rated 5 out of 5 stars

My favourite gym, I feel like the studio space could be bigger as if there is a class on your limited to equipment whereas other puregym have a studio for classes and a studio for general workouts but... See more

Company replied

Rated 1 out of 5 stars

I was not impressed with the staff zero help to busy chatting to each other…..just told to book a session… however there was not free for days and not a time that works for me at all…. Never been ba... See more

Company replied

Rated 5 out of 5 stars

Lichfield PureGym has a great atmosphere, it is friendly & pleasant. The classes are challenging but fun. Tge staff are lovely. They listen to feedback after classes & always try to vary the content... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Lichfield

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit D, Imperial Retail Park, WS13 6AY, Lichfield, United Kingdom

4.0

Great

TrustScore 4 out of 5

88 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Was easy and straight forward!

Was easy and straight forward. Best bit, no joining fee with Promo Code offer today. :-)

7 April 2024
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Reply from PureGym UK - Lichfield

Hi Angela - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new discounted membership with us!😊

Thanks, PureGym

Rated 5 out of 5 stars

Darren was really kind and supportive

Darren was really kind and supportive, loved the energy brought to our induction. Thank you.🥰

3 March 2024
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Reply from PureGym UK - Lichfield

Hi Gemma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoyed the induction and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The classes are run by friendly

The classes are run by friendly, energetic and fun staff

15 February 2024
Unprompted review
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Reply from PureGym UK - Lichfield

Hi Mrs Bridgwater. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic gym

Fantastic gym. Great classes and very clean

11 January 2024
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Reply from PureGym UK - Lichfield

Hi Ally. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Mediocre

Lack of standard equipment, no bands, poles, vanity KB’s giant size ( not weight) and handles are too big and polished to grip for smaller users. Queuing
For equipment and passive staff

14 January 2024
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Reply from PureGym UK - Lichfield

Hi Jane. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Pure Gum end of year review

I think some of the staff could be more helpful, and I also think we could have a bit more equipment like a hip thrust machine, which a lot of people think would be very useful.

24 December 2023
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Reply from PureGym UK - Lichfield

Hi Andrew. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Brilliant gym

Brilliant gym, staff are friendly and plenty of choice depending what you want

22 December 2023
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Reply from PureGym UK - Lichfield

Hi NJ. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great gym and excellent value

Great gym and excellent value, the staff are friendly and will help if required.

21 December 2023
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Reply from PureGym UK - Lichfield

Hi Gary. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Brilliant gym with a range of machines and clean equipment.
Nice atmosphere, staff are really nice.

20 December 2023
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Reply from PureGym UK - Lichfield

Hi Joshua - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear that you are enjoying so many aspects of this gym. We are really happy to be able to help you in your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Friendly staff

A really good gym with friendly and approachable staff. I particularly love Ellie’s step classes and Darren’s strength class, they are both fab instructors

15 November 2023
Unprompted review
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Reply from PureGym UK - Lichfield

Hi Hannah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely team

Lovely team, nice atmosphere and good range of classes. Ellie’s and Andreas’s classes are really good - they both get you motivated and take care in noticing their class members. Both really lovely people. The new team member Darren is lovely too, he is friendly, down to earth and very engaging when he talks to you ! All round a really lovely team, all the other instructors are great too- they all create a nice friendly welcoming environment.

14 October 2023
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Reply from PureGym UK - Lichfield

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Gym needs re organising

Gym needs re organising , the classes are held in a cage next to gym floor whitch the music and PTs voice is way louder than gym floor music . It may be better suited upstairs and bring the cardio machines down stairs where the class is being held now, 🤔

14 August 2023
Unprompted review
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Reply from PureGym UK - Lichfield

Hi Carl. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Really enjoy going to pure gym Lichfield, new to the area and joined alone. Staff are really friendly and supportive in the group exercise classes. Step class by Ellie is amazing, this is the longest I have attended a gym.

31 July 2023
Unprompted review
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Reply from PureGym UK - Lichfield

Hi Daisy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Puregym👍

Good equipment and helpful staff just a nice place to workout

5 July 2023
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Reply from PureGym UK - Lichfield

Hi Paul. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, clean. Good air con
Friendly atmosphere
Staff pleasant and helpful

5 July 2023
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Reply from PureGym UK - Lichfield

Hi Janet. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The instructors are all really friendly…

The instructors are all really friendly and approachable. I like that there are a good selection of well structured classes which are at convenient times for finishing work, and are reasonably short so easy to fit in regularly without taking up a lot of your evening. The class area is small, and it would be better if a bit more room was available. Apart from that, I am happy with my decision to join the gym. Budget-friendly prices but a high quality team.

4 July 2023
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Reply from PureGym UK - Lichfield

Hi Jilly. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Rowing machines still not fixed

Rowing machines still not fixed. Two haven’t been working correctly for months.

4 June 2023
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Reply from PureGym UK - Lichfield

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 5 out of 5 stars

Bank holiday gym visit

A good session. Gym had a few people training and so a good motivating environment. Bikes were free and we are preparing for the London 100 later in May. A good session, new PB over 30 mins, then good strength training session. Gym staff are friendly and in the background. Other gym members also friendly which makes a nice atmosphere.

1 May 2023
Unprompted review
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Reply from PureGym UK - Lichfield

Hi Andy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Overall Good Experience

This pure gym is quite small but offers a lot of cardio machines: bikes, treadmills , cross trainers… they have the whole second floor dedicated to it! However the gym is quite small so there is only 1 of each machine such as a smith machine so when it is busy it is hard to get on equipment. The machines are good and all work well and are looked after as you see staff cleaning them and putting equipment away. However, there is a lack of variety in the machines compared to other pure gyms as there is no : hack squat, T row, hip thrust machine….Unfortunately the lift has been broken for weeks even months… and there doesn’t seem to be any fixtures any time soon. This obviously limits disabled members or members with additional needs which acts as a barrier to the disabled community . Furthermore, it proposes risks if someone was to get into danger on the top floor.The toilets are mostly clean with air fresheners but do have quite a stench… it might be the confined space but a regular clean would be appropriate to prevent this. The gym has a good atmosphere and most instructors seem welcoming however a “hello” or a smile would be nice! The changing rooms are clean and there is help buttons available which is comforting.

20 April 2023
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Reply from PureGym UK - Lichfield

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Recommended. Great Gym!

Nice big well laid out gym with plenty of machines and weights. Set in a good location the gym has a great team under Darcey, who are very friendly and helpful. They run great classes and are knowledgeable and have a good team ethic.

I would recommend the Lichfield Gym to anyone from a beginner to advanced users. 5 stars :-)

19 April 2023
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Reply from PureGym UK - Lichfield

Hi Steven. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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