The environment is always good I feel very focused and ready to go evertime I'm in a class and I leave ready to Start the rest of my days with ease and with plenty of energy too Classes a... See more
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Location
Switch locationHigh Street, W3 9QU London, GB
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The gym wasn’t open for 40 minutes after the stated opening time (opening time 6am, opened 6:40am). It was -4 outside and there was no response when we called the gym emergency number or contacted... See more
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My experience wasn't " great " it was just what one would expect in a normal.decent gym. One good thing to say about ACTON members. I lost a good pair of brown leather gloves last Friday. No idea w... See more
Recently joined and had troubles already as was using a PIN number a friend gave me. Couldn’t sign up apparently as it was linked. Tonight I’ve tried to come in but my pin didn’t work. Clearly didn’t... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Acton
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
High Street, W3 9QU, London, United Kingdom
4.0
Great
75 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Ok improvements needed
1. Equipment is old and take weeks to be fixed at Acton /Park Royal Leisure Park
2. 45 degrees leg press would be fantastic. As mentioned the equipment is outdated….
3. Ventilation upstairs is non existent.
A few people have a lot of garlic the night before and come for a session the rest of the clients nearly pass out from the stench. Same if a client hasn’t washed their clothes.
21 September 2023
Reply from PureGym UK - London Acton
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Clean gym, plenty of equipment
Great PureGym branch. Always very clean on the gym floor, and all the equipment is in good nick. The ladies' changing room has had issues with hot water recently, but the problem gets sorted quickly. It's never been crowded whilst I'm there, so I can always workout seamlessly. Happy to recommend.
3 July 2023
Reply from PureGym UK - London Acton
Hi Sarah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Love the Pure Gym in Acton because of…
Love the Pure Gym in Acton because of the nice people, friendly staff and nice atmosphere.
4 July 2023
Reply from PureGym UK - London Acton
Hi Dragos. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Misled experience
I recently joined this gym as it's advertised opening hours were opening at 6am. I went to the gym at 6am on 3rd July and waited for 15 mins the gym was shut.
I will be looking for a refund as totally misled into joining over false opening hours
3 July 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi there, thank you for leaving us this review. We are sorry to see this is 1 star.
This gym does open from 6am which means there will have been a reason for the delay. We would advise speaking to the Gym Manager regarding this as they will be able to advise you further.
We apologise for any inconvenience caused.
Thanks, PureGym
Nice and clean friendly staff
29 May 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good Price, great classes, great mix of equipment
The gym is quite centrally located so it’s easily walkable for me and very easy to find (it’s on the roadside) so that’s good.
I like the variety of equipment as well. They got the obvious treadmills and cross trainer which is great but the gym is quite big enough to have like a rowing machine and those stationary bikes which I prefer using. They also have the equipment to help build muscle but I haven’t yet gotten to try them out as there’s always someone on them so I won’t be able to comment on it.
I have tried some strength classes and those were very good (the instructor is actually very demanding, which I like for a good workout but in case it isn’t for others, I though I’d mention it).
I really love the gym classes that they have. I think there’s a good amount of them running during the day, however, if I had a slight complaint, I’d say there’s sometimes a bit of confusion during bank holidays if the classes will go ahead. Some do some don’t and you don’t really find out until the day So maybe a heads up for things like that would be great.
There’s sanitary stations in the gym so that’s cool, however, on of them looks quite old so I think it should be replaced, perhaps.
I pay £24.99 which I think is a good price for the gym. I mainly got the option because I tend to go to the gym either quite early or quite late and occasionally during peak hours so i like knowing whenever I have time in my day to go I can.
I believe my subscription gives me access to Acton and Park Royal PureGyms as well, so that’s a nice bonus.
The app is also easy to use. It’s labelled nicely so you can tel where you are where to find classes and also to track your workout activity (although it’s a very basic form of it, you see your workout history, achievements, streaks and workout time but that’s about it). I like that there’s digital workouts on there which I think is useful if you want to do yoga at home.
Overall, I do think it’s a very good service for the price save for a few minor things highlighted. I’m not sure if it’ll be the same for all gyms across the country but I’ll say it’s worth trying out.
19 January 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi Patience. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
How is it possible that the only bench…
How is it possible that the only bench press in the gym is been broken for at list 5 months! This is ridiculous!
12 April 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi Marouan Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
For the price, this place can’t be beat
There’s a good range of equipment, however for me it’s all about the classes. The SWEAT and Legs, Bums and Tums classes are excellent (if sessions could be added for each day- it would be GREAT).
As with most gyms, you are going to get the busy/popular times but I’ve found the mornings through to early afternoon the sweet spot.
Best instructors (thus far) have been Gomes, Rhian and Samera.
Areas for improvement- ladies toilets (drains stink); more foam rollers and stretching equipment; good to have a sports massage person visit on certain days.
Overall, for the price, this place is excellent.
20 April 2023
Reply from PureGym UK - London Acton
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
FOUL MEN'S TOILET
The stench in the men's toilets really makes me sick. It's foul. No other gym I've been to smells so bad. And I've been to a few. Apart from that, I think the gym is great in all aspects.
20 April 2023
Reply from PureGym UK - London Acton
Hi Abdi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Poor equipment out of service
17 April 2023
Reply from PureGym UK - London Acton
Hi, thanks for taking the time to leave this review. We always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Broken Equipment - Wonky Head Office Letting Down their Staff.
It is ridiculous to just leave equipment broken for months on end. The bench press (of which there is only one) has been broken since the new year (4 months now) and likely will not be fixed for another 6. Other equipment is also fraying or breaking down. Surely, if your supplier cannot supply you can source from a 3rd party. This is insulting to both the membership and the PT's who have also demanded the equipment be fixed. I hear the management has time to call meetings on gender neutral toilet use, but has no time to put workout equipment in a GYM!? Regardless, there should not just be 1 bench in a large gym. How can you raise membership prices and PT rent with inflation but not be bothered to fix equipment and support your hardworking staff and membership that pay for your business model? If there was a rival in the immediate area, the gym would be finished. Puregym Head office should be ashamed of itself.
3 April 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi Josh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Broken equipment and only one Rack
Giving this gym 3 stars as there's only one power rack in the whole gym, it's almost impossible to get on as it's always occupied. The bench press has been broken for over a month, it still has black and yellow tape around it and also the seat is broken on the back machine, cannot adjust the height. Please have these fixed.
10 March 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi Michael Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Gym classes are really good however......
Gym classes are really good however when they get cancelled there is no communication. There had been three occasions when I had turned up to the class only to find out that it was cancelled.
25 February 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi Krish, thanks for leaving us this review. We are sorry to see this is 2 stars. We appreciate and value our member feedback.
We would like to apologise for any inconvenience caused by this. We would advise speaking to the Gym staff regarding the classes and they should be able to advise you further.
Thanks, PureGym
Gym was clean
19 February 2023
Reply from PureGym UK - London Acton
Hi Nick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Nice staff
I like to go as it is local
The staff are nice, I have been going there since it opened, nice atmosphere.
My only issues is the lack of air conditioning.
18 February 2023
Reply from PureGym UK - London Acton
Hi Ads. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym
Rude gym manager…
Recently joined and had troubles already as was using a PIN number a friend gave me. Couldn’t sign up apparently as it was linked. Tonight I’ve tried to come in but my pin didn’t work. Clearly didn’t see the clause of the off-peak membership ( visually impaired and dislexic ) the woman who tried to help was rude and belittling me with snarky comments. I’ve explained this was the very first time I’ve come by myself and travelled about 40 minutes, as a one off exception she could have made a bloody effort.
17 February 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi Ste, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We are sorry to hear of the troubles you have been having. We would advise contacting Member Services who will be able to take a further look into this for you.
Thanks, PureGym
at acton puregym spinning class
at acton puregym spinning class, the loudest music ever I can’t even hear my own headphones, I had to leave as my ears started suffering. It’s should be a limit for the noise or have consideration for others.
Worst exprience ever
9 February 2023
Unprompted review
Reply from PureGym UK - London Acton
Hi Walid. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.
Thanks, PureGym
Possum?!?!?!?
There was a possum in the lockers, it was a bloody nightmare
25 January 2023
Unprompted review
I have really benefitted
I have really benefitted. From learn to lift programme.
I would advocate for stretch classes on Friday evening rather than mid week
7 December 2022
Reply from PureGym UK - London Acton
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions then we would advise passing these on to the Gym Manager or leaving these in the feedback box which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym.
The gym wasn’t open for 40 minutes…
The gym wasn’t open for 40 minutes after the stated opening time (opening time 6am, opened 6:40am). It was -4 outside and there was no response when we called the gym emergency number or contacted the PureGym customer support.
If there are going to be delays, gym goers need to be updated of such on relevant social media platforms or by email instead of wondering if the gym would ever open.
Other than this the equipment and gym itself was fine.
16 December 2022
Reply from PureGym UK - London Acton
Hi Michael, thanks for leaving us this review. We appreciate and value our member feedback.
We can only apologise for any inconvenience caused by this. We do try to let members know as soon as possible each time we have a gym closure. Sometimes emails can fall into junk/spam.
Thanks, PureGym
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