Because of TfL strikes during my stay in London, I was not able to use any of the day passes I booked. However, the Team took care of me and made it possible to receive a refund through their very goo... See more
Company replied
Location
Switch locationThe St. Botolph Building, EC3A 7DH London, GB
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It’s really annoying when people drop weights in the gym. Perhaps one of the the team could quietly and gently remind them not to do so. It obviously damages the weights and bars after a wh... See more
Company replied
I've had the worst experience in THIS puregym, which is a shame as I've been a loyal member for over 5 years now. The changing rooms are absolutely terrible and in the worst conditions, not to mention... See more
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I have not been to a gym for a significant period of time, I have a couple of months in London, I have time to join a gym, without paying the price of a mortgage. I also will leave once I am done in L... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Aldgate
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
The St. Botolph Building, EC3A 7DH, London, United Kingdom
3.5
Average
44 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Grateful
Because of TfL strikes during my stay in London, I was not able to use any of the day passes I booked. However, the Team took care of me and made it possible to receive a refund through their very good will. This gesture alone (besides their top quality facilities and services) means they have my 100% loyalty and will have my repeat business each time I am in country.
9 September 2025
Unprompted review
Reply from PureGym UK - London Aldgate
Hi Stephen - Thank you for taking the time to leave this review, we are pleased to see this is 5 star and hear our team were able to help. We hope we may be able to welcome you to PureGym in the future! Thanks, PureGym
Reply from PureGym UK - London Aldgate
Hi there - Thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. 😊 We’re here to make your fitness journey as smooth and enjoyable as possible. Thanks, PureGym
Super expensive
I was a the gym costumer for nearly 3 years now and I moved to pure gym but as a student I don’t really like the prices specially when it’s a gym that is always full with people. The discount price that I paid here for the first month as £23 will turn to £45 which I found it super expensive. I will stay for the first month because I already paid but I will go back to the gym, by the way I came to this gym because I wanted to train with a friend but since I told him about the prices he will move with me
24 April 2025
Reply from PureGym UK - London Aldgate
Hi Carlos - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.
Goog customer service
6 March 2025
Unprompted review
Reply from PureGym UK - London Aldgate
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is great to hear Member Services could assist on the day with your query.
Enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - London Aldgate
Hi Dean - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Marketing mislead. Not clear price strategy
I am absolutely appalled by the state of this gym. The toilets are consistently filthy, which is completely unacceptable for a fitness facility in most of the locations. Their customer service is a nightmare - there's no phone support, no instant messaging, and even their Facebook responses take ages. I might as well be sending messages into a void!
The pricing structure is deliberately misleading. They lure you in with their 'Plus' membership, but once you actually visit certain locations, you suddenly discover they're not included. When you try to resolve this through their confusing app or website, you hit a wall. Their solution? Pay extra for day passes! Even worse, after paying these additional fees, you discover the location is closed on weekends - yet they still expect you to pay for those days!
The most infuriating part? They market themselves as a 24-hour gym chain, but their 'premium' London locations aren't even open on weekends. This is completely false advertising. I've never experienced such a blatant disconnect between marketing promises and reality. Save yourself the frustration and avoid this gym at all costs
5 February 2025
Reply from PureGym UK - London Aldgate
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused during this time.
Our Member Services can be contacted via email, or social platforms including Instagram Facebook and X.
Please be assured we do aim to reply within 12 hours of your message, but this can vary during our peak months.
We offer various memberships; this includes various multi-access and PLUS memberships which, depending on which gyms you need access too, will vary in price.
A full list of clubs included can be found within your Members Area under Your Gym Pass and are also listed upon sign up once you select your membership type.
We're sorry we've not been able to open this gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates.
Our opening hours for this club can be found on the homepage:https://www.puregym.com/gyms/london-aldgate/ Thanks, PureGym
Reply from PureGym UK - London Aldgate
Hi here - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Rose and Hannah are a pleasure to deal…
Rose and Hannah are a pleasure to deal with at Aldgate. Great and varied classes.
I wouldnt go anywhere else.
28 January 2025
Reply from PureGym UK - London Aldgate
Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Yesterday I took memebership and in app…
Yesterday I took memebership and in app it’s still showing membership in progress i can’t access the app
27 January 2025
Reply from PureGym UK - London Aldgate
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. It sounds like you may just need to update your app, could you try logging out and back in please? This should clear any old cached data and keep your app up-to-date.
If you are still experiences issues, could you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you further. Thanks, PureGym.
Good equipment poor hygeine
The gym is well equipped but the showers don't seem to be cleaned. This is disappointing considering its a very expensive pure gym membership and the gym isn't even open for 24 hours. I used a shower stall which I noticed had some goo and hair stuck to the wall, a week later I went to the same shower stall and the same goo and hair was still there. The facilities should be cleaned more regularly
16 September 2024
Unprompted review
Reply from PureGym UK - London Aldgate
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Disappointing Accessibility at PureGym Due to Non-Functional Lift
I’ve been a member of PureGym Aldgate for several months, and while the facilities are generally good, I’m very disappointed with the ongoing issue with the lift. For nearly three months now, the lift has been out of service, making it extremely difficult for those who rely on it for accessibility.
I urge PureGym to prioritise fixing the lift at London Aldgate and ensure that all facilities are accessible to every member. It’s not just about convenience—it’s about inclusivity and making sure everyone has the opportunity to stay active.
22 August 2024
Unprompted review
Reply from PureGym UK - London Aldgate
Hi Ethan - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Your Gym Manager will be aware of the issue and will be working hard alongside our facilities team to get this sorted as soon as possible .
Any delay will likely be due to problems outside of PureGym's control and for a more specific timeline, we recommend speaking with your Gym Team who will have the most up to date information.
In the meantime, for members who require the use of this facility. We are providing freezes to their memberships free of charge or alternative access to neighbouring PureGym branches for free.
Thanks, PureGym.
Neglect of Members with Disabilities
I am a member of PureGym Aldgate in London and have faced ongoing issues with the lift being out of service, significantly affecting my ability to access the gym due to my disability. Despite contacting the gym manager and PureGym Member Services multiple times, the issue remains unresolved. While they have offered me a 1-month credit as a gesture of goodwill, my formal complaint regarding disability discrimination has been ignored. It is disappointing that my access needs are not being taken seriously. I urge PureGym to take this matter seriously and ensure that facilities are accessible to all members, especially those with disabilities.
24 July 2024
Reply from PureGym UK - London Aldgate
Hi Forouz. Thank you for taking the time to leave this review, we are very sorry to hear about these circumstance's.
'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone. Our gyms are friendly, supportive, and judgment-free spaces where everybody can come in, work out and leave feeling good.
Safety is at the cornerstone of positive experience in our gyms and we have strict policies in place to ensure all our members have the right to be and to feel safe, regardless of size, ability, age, ethnicity, religion, gender, sex, or sexual orientation.
If your experience falls short of this, we would like to know about it. Please contact our dedicated care team at safespace@puregym.com Thanks, PureGym
Extremely Poor Start to my Membership
I received an email informing me that my PIN is temporarily inactive until I complete a health declaration, which can be done by logging into my members' area. I did this but there was not health declaration form, and the email didn't state where to find it.
UPDATE 25/06/2024: I can access my account using my email address and PIN; the problem is that I cannot find the health declaration form . The email I received stated that I can complete the form by logging into my account.
24 June 2024
Reply from PureGym UK - London Aldgate
Hi Louise, we're sorry to see this 1 star review!
As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately on your PIN and access .
We look forward to getting this sorted for you!
Thanks, PureGym.
Reply from PureGym UK - London Aldgate
Hi Arthur - It's great to hear you're enjoying PureGym, and thank you for the 4* review!
Thanks, PureGym
An outstanding customer service for…
An outstanding customer service for rejoining the gym.
25 April 2024
Reply from PureGym UK - London Aldgate
Hi Vilmantas, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!
Thanks, PureGym
Getting back into the groove!!
I have not been to a gym for a significant period of time, I have a couple of months in London, I have time to join a gym, without paying the price of a mortgage. I also will leave once I am done in London. Pure gym in Aldgate made this easy, I am getting my gym confidence back and happier mentally.
22 January 2024
Reply from PureGym UK - London Aldgate
Hi Cliff. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Dropping weights.
It’s really annoying when people drop weights in the gym.
Perhaps one of the the team could quietly and gently remind them not to do so.
It obviously damages the weights and bars after a while, leading to unnecessary expense for the company.
The team is very friendly and helpful.
The gym has excellent facilities and up to date equipment.
Handy to have towels.
Useful vending machines with protein bars, energy drinks, towels and locks.
Great gym! Highly recommended!
29 September 2023
Reply from PureGym UK - London Aldgate
Hi Bob. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any concerns, we would advise raising these with the Gym Manager.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Well equipped gym
Well equipped gym; plenty of machines. Decent showers and cleaned sufficiently. Some maintenance to areas could be done (showers, rubber strips etc).
15 October 2023
Reply from PureGym UK - London Aldgate
Hi Heer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Free weight issues?
Having all the different types of equipment is great for a good workout, but having all the free weights all over the place is annoying especially in the morning, these should be put back in to there rightful place by an employee at the end of the day.
5 July 2023
Reply from PureGym UK - London Aldgate
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
Thanks, PureGym
Staff & atmosphere are great
Staff & atmosphere are great.
Only issue is the gym is catered specifically for business people and isn’t open on weekends and closes early on a Friday which I was unaware of when joining.
5 July 2023
Reply from PureGym UK - London Aldgate
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates.
Thanks, PureGym
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