Because of TfL strikes during my stay in London, I was not able to use any of the day passes I booked. However, the Team took care of me and made it possible to receive a refund through their very goo... See more
Company replied
The St. Botolph Building, EC3A 7DH London, GB
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Because of TfL strikes during my stay in London, I was not able to use any of the day passes I booked. However, the Team took care of me and made it possible to receive a refund through their very goo... See more
Company replied
It’s really annoying when people drop weights in the gym. Perhaps one of the the team could quietly and gently remind them not to do so. It obviously damages the weights and bars after a wh... See more
Company replied
I've had the worst experience in THIS puregym, which is a shame as I've been a loyal member for over 5 years now. The changing rooms are absolutely terrible and in the worst conditions, not to mention... See more
Company replied
I have not been to a gym for a significant period of time, I have a couple of months in London, I have time to join a gym, without paying the price of a mortgage. I also will leave once I am done in L... See more
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
The St. Botolph Building, EC3A 7DH, London, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
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clean, got everything except a steam room/sauna. also they ran out of towels before which meant i couldn’t work out. that’s a major issue for me. but i hope it won’t happen again. they should have a stock of extra towels in the back for emergencies. and they could benefit from providing small hand towels for us to use in the gym floor.

Reply from PureGym UK - London Aldgate
I made a plus pure gym. I think is it better than other gym. Thank you.

Reply from PureGym UK - London Aldgate
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