PureGym UK - London Aldgate Reviews 44

TrustScore 3.5 out of 5

3.5

The St. Botolph Building, EC3A 7DH London, GB


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Rated 5 out of 5 stars

Because of TfL strikes during my stay in London, I was not able to use any of the day passes I booked. However, the Team took care of me and made it possible to receive a refund through their very goo... See more

Company replied

Rated 4 out of 5 stars

It’s really annoying when people drop weights in the gym. Perhaps one of the the team could quietly and gently remind them not to do so. It obviously damages the weights and bars after a wh... See more

Company replied

Rated 1 out of 5 stars

I've had the worst experience in THIS puregym, which is a shame as I've been a loyal member for over 5 years now. The changing rooms are absolutely terrible and in the worst conditions, not to mention... See more

Company replied

Rated 5 out of 5 stars

I have not been to a gym for a significant period of time, I have a couple of months in London, I have time to join a gym, without paying the price of a mortgage. I also will leave once I am done in L... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - London Aldgate

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The St. Botolph Building, EC3A 7DH, London, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

44 reviews

5-star
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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

clean but facilities could be better

clean, got everything except a steam room/sauna. also they ran out of towels before which meant i couldn’t work out. that’s a major issue for me. but i hope it won’t happen again. they should have a stock of extra towels in the back for emergencies. and they could benefit from providing small hand towels for us to use in the gym floor.

19 November 2021
PureGym UK - London Aldgate logo

Reply from PureGym UK - London Aldgate

Hi Nick. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members.

If you have any concerns in regards to anything that needs refilling/topping up, we advise raising this with a staff member who will be more than happy to do this.

Thanks, PureGym

Rated 5 out of 5 stars

I made a plus pure gym

I made a plus pure gym. I think is it better than other gym. Thank you.

23 September 2021
PureGym UK - London Aldgate logo

Reply from PureGym UK - London Aldgate

Hi Mirko. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Great facilities

15 September 2021
PureGym UK - London Aldgate logo

Reply from PureGym UK - London Aldgate

Hi Zain. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

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