PureGym UK - London Colney Reviews 11

TrustScore 4 out of 5

3.9

Unit 1c, Colney Fields Shopping Park, AL2 1AB London, GB


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Rated 4 out of 5 stars

The gym that I go to has only been open a year and a half approximately so all equipment is still in good condition. The men’s changing rooms though smell rotten, one sink doesn’t work and the flavour... See more

Company replied

Rated 4 out of 5 stars

The team are super helpful and everyone is approachable. The classes are great! The gym is generally clean but sometimes the main studio can be a little dusty and the mats definitely need a clean. Why... See more

Company replied

Rated 5 out of 5 stars

It had all the necessary equipment that I wanted and it was clean

Company replied

Rated 2 out of 5 stars

Two days after I joined they then dropped the£15 joining fee, I wrote to them and explained this and got no reply, not great

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - London Colney

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 1c, Colney Fields Shopping Park, AL2 1AB, London, United Kingdom

3.9

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It had all the necessary equipment that…

It had all the necessary equipment that I wanted and it was clean

23 November 2025
PureGym UK - London Colney logo

Reply from PureGym UK - London Colney

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 4 out of 5 stars

The gym that I go to has only been open…

The gym that I go to has only been open a year and a half approximately so all equipment is still in good condition. The men’s changing rooms though smell rotten, one sink doesn’t work and the flavoured water regularly runs out and takes a long time before it gets refilled.

30 July 2025
PureGym UK - London Colney logo

Reply from PureGym UK - London Colney

Hi Elliot - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We appreciate your comments and will pass them along to our team for consideration. Thanks, PureGym.

Rated 2 out of 5 stars

Two days after I joined they then…

Two days after I joined they then dropped the£15 joining fee, I wrote to them and explained this and got no reply, not great

20 July 2025
PureGym UK - London Colney logo

Reply from PureGym UK - London Colney

Hi Richard - Thank you for taking the time to leave this review, we are sorry to see that this is 2 stars, but always appreciate member feedback. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym

Rated 5 out of 5 stars

Very welcoming staff

Very welcoming staff. Very Helpful and such a great atmosphere. Would recommend it to anyone .

5 May 2025
Unprompted review
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Reply from PureGym UK - London Colney

Hi Peter - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and would recommend it to others! Thanks, PureGym

Rated 5 out of 5 stars

Who knew I’d love the gym

Was so nervous and anxious the first time I walked into a gym for the first time in about 20 years. Got over that quickly and now go 4/5 times a week and have a weekly session with a PT. The equipment is easy to use. The place is clean and the atmosphere here really nice. Shout out to my PT, Joe Brealey for the support and encouragement

8 September 2024
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Reply from PureGym UK - London Colney

Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know just how anxious the thought of going back to the gym can be and we wanted to our very best, to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Plenty of equipment

Good range of equipment. On my visit no cueing.

14 February 2025
Unprompted review
PureGym UK - London Colney logo

Reply from PureGym UK - London Colney

Hi John - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Very friendly accessible gym

Very friendly accessible gym. A good range of equipment and friendly staff

9 February 2025
Unprompted review
PureGym UK - London Colney logo

Reply from PureGym UK - London Colney

Hi Lou! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We also love being able to help and chat to our members when given the opportunity to do so!

Enjoy your next workout! Thanks, PureGym

Rated 4 out of 5 stars

I have developed a deep appreciation…

I have developed a deep appreciation for PureGym over the years, having frequented several locations, each offering a unique blend of community and fitness. Currently, I am a member of the London Coney branch, and my experience has been overwhelmingly positive.

The gym boasts modern facilities and a wide range of exercise equipment, allowing me to tailor my workouts to meet my personal .

However, I have encountered one notable drawback: the absence of relaxation opportunities, such as massage services. In a world where recovery is as vital as the workout itself, incorporating such amenities would elevate the overall experience for members seeking a holistic approach to health and wellness.

Overall, my time at PureGym has been rewarding, and I look forward to seeing how they continue to evolve and enhance their offerings in the future.

5 January 2025
Rated 3 out of 5 stars

I need to know why off peak memebership…

I need to know why off peak memebership is not available here.

14 January 2025
Unprompted review
PureGym UK - London Colney logo

Reply from PureGym UK - London Colney

Hi Ranjit - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.

Rated 5 out of 5 stars

Great first class

Great first class , legs bums and tums at London colney, trainer friendly and informative.

6 January 2025
Unprompted review
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Reply from PureGym UK - London Colney

Hi Beverley - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 4 out of 5 stars

Great gym experience, classes & helpful PTs

The team are super helpful and everyone is approachable. The classes are great! The gym is generally clean but sometimes the main studio can be a little dusty and the mats definitely need a clean. Why have you stopped providing the spray cleaners?

14 December 2024
PureGym UK - London Colney logo

Reply from PureGym UK - London Colney

Hi Freda. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

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