PureGym UK - London Farringdon Reviews 45

TrustScore 3 out of 5

3.0

122 Clerkenwell Road, EC1R 5DL London, GB


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Rated 5 out of 5 stars

Lydia delivers absolutely outstanding spin classes. Her energy is vibrant, dynamic, and genuinely uplifting from start to finish. Every session feels expertly structured, with a perfect balance of i... See more

Rated 5 out of 5 stars

The PureGym Farringdon has been phenomenal. Although small, it carries all the equipment you need to get in a great workout. Facilities are good too. However my only critical complaint is that the gym... See more

Rated 1 out of 5 stars

Had to change my review from 5 stars to 1 star because of the treatment I received from a staff member named Mark today. I’ve only been coming to this PureGym for about a week and until now... See more

Rated 5 out of 5 stars

Have two gym memberships, and the team at London Farringdon are fantastic. Very supportive with great classes if you want to keep healthy.

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - London Farringdon

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 122 Clerkenwell Road, EC1R 5DL, London, United Kingdom

3.0

Average

TrustScore 3 out of 5

45 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Had to change my review from 5 stars to…

Had to change my review from 5 stars to 1 star because of the treatment I received from a staff member named Mark today.

I’ve only been coming to this PureGym for about a week and until now the experience has been great. All the other staff members I’ve met have been friendly, helpful, and welcoming.

Unfortunately, today was completely different. The app wasn’t working properly and I couldn’t book a class included in my Core Plus membership, so I asked Mark for help as he was the only staff member available. He was very dismissive, didn’t help at all, and quickly asked if I was done speaking.

After that, I went downstairs briefly to show my sister one of the machines I use for core workouts, as it was her first time visiting. We weren’t planning to stay there and just had our belongings with us while I showed her. Mark followed us downstairs and loudly told us we couldn’t have our things there and needed to put them away immediately. When I explained we weren’t staying and I was just showing her the machine, he responded “I don’t care, you can’t have them down here,” pulled a face, and stormed off before I could respond.

The whole interaction made us feel very uncomfortable and embarrassed. I actually left the gym early because of it, which was disappointing because I had been telling my sister how welcoming this gym normally is.

I understand people can have bad days, but there’s no reason to be rude or hostile to members, especially during a first interaction. Really disappointed by the experience today.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

PureGym Farringdon Spin Class

Lydia delivers absolutely outstanding spin classes. Her energy is vibrant, dynamic, and genuinely uplifting from start to finish. Every session feels expertly structured, with a perfect balance of intensity and motivation that really pushes you to get the most out of your workout.
Her playlists are exceptional—thoughtfully curated, upbeat, and perfectly timed to drive each phase of the class. They create such a powerful atmosphere that the time flies by, even when the workout is at its most demanding.
If you’re looking for a high‑quality, high‑intensity spin class led by someone who clearly loves what she does, Lydia is exceptional. A fantastic instructor who brings enthusiasm, professionalism, and brilliant energy every single time.

2 March 2026
Unprompted review
Rated 2 out of 5 stars

You get what you pay for

Firstly the good stuff. Pure Gyms in general are convenient and numerous, which is very handy if you travel and have multi-gym access. My home gym in Farringdon is relatively inexpensive and never gets too busy. The staff there are hard working, friendly, helpful and without doubt, Pure Gym's biggest asset.
Now for the not so good. Pure Gym uses Matrix fitness equipment, which is on the budget end of suppliers. This means that your work outs will not be as satisfying as they would be if they used someone like LifeFitness instead. Most people may not be aware of these differences, so won't see it as important. But as someone who has used many different gyms, the quality of equipment really makes a big difference to your motivation levels and how hard you can push yourself. So Pure Gym gets low points on this. Then comes the changing rooms and showers. In general, most gyms in the UK have unhygienic showers to some degree or another. But the showers in Pure Gym Farringdon are especially poorly maintained. They not only suffer from the usual corrosion, mould and grime, but also have a nice selection of algae too. And they smell. It's just horrible. To compound things, the showers themselves are cold and barely at a trickle. Bad in summer, really bad in winter. Not what you want after a work out. The lockers are cheap and offer no security whatsoever. The locks themselves are often broken. I've been to worse Pure Gyms, but I've also been to better ones.
Like most things, you get what you pay for. I use Pure Gym because it's very near, I get a 50% discount from my insurer and they have good multi gym access. But I do not consider it good value compared to somewhere like Virgin Active, which though more expensive, has much better facilities, that in my opinion are worth paying extra for.

1 June 2025
Unprompted review
PureGym UK - London Farringdon logo

Reply from PureGym UK - London Farringdon

Hi, thank you for taking the time to leave this review. We are sorry to see this is 2 stars.

We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.

Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.

Thanks, PureGym

Rated 5 out of 5 stars

Great service

Great service

12 May 2025
PureGym UK - London Farringdon logo

Reply from PureGym UK - London Farringdon

Hi Jason - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so we are really pleased to see your comment! Thanks, PureGym

Rated 1 out of 5 stars

Not 24hrs

Disappointing to join a gym that claims to be open 24hrs a day, only to discover that it closes at weekends.

15 April 2025
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Reply from PureGym UK - London Farringdon

Hi Paul - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates! Thanks, PureGym.

Rated 3 out of 5 stars

Overall the gym is good for me to do my…

Overall the gym is good for me to do my workout but the lockers in the men’s changing room the majority of the lockers are broken or can’t lock properly.

20 January 2025
Unprompted review
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Reply from PureGym UK - London Farringdon

Hi Robert - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, we'll look into having those lockers repaired. Please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 1 out of 5 stars

Gym has exceeded capacity

Gym has exceeded capacity, too crowded, you might end up clashing with the next person when you do an excercise. The mens locker room does not have any lockers that have a working lock, almost all locks are broken. It seems like the management dosen't care.

30 December 2024
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Reply from PureGym UK - London Farringdon

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. We'll look into arranging for those lockers you mentioned to be repaired in the meantime. Thanks, PureGym.

Rated 4 out of 5 stars

Very happy with Pure Gym at Farringdon…

Very happy with Pure Gym at Farringdon overall however the classes available from 13/01/35 in the evenings are a bit disappointing as Pump class has been removed from the schedule.

10 January 2025
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Reply from PureGym UK - London Farringdon

Hi Nicky - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback - we are happy to see that you enjoy the gym overall! If you have suggestions regarding the classes, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym

Rated 1 out of 5 stars

Excessive Cost

Price of Farringdon PureGym are 3x the cost of other Puregym memberships.

A large portion of the local residents live in council flats. Its just not affordable.

It mainly caters to wealthy people working in the city. Could at least have a scheme for poorer people, or reasonable Off Peak times for Farringdon.

On top of this the membership price keeps going up each year, whilst the opening hours keep reducing. Its ridiculous that I can't do a long workout on a Friday in the evening after work, without having to switch over to Holborn PureGym halfway through. It used to be 2/3rds the price for a 24/7 service. Now I'm paying 50% more and getting 2.5 days less???

14 December 2024
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Reply from PureGym UK - London Farringdon

Hi John. Thanks for taking the time to leave this review! We are sorry to see this is 1 star.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry to hear this. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We often run promotions via our website so we would advise keeping an eye out on these for the best prices!

Thanks, PureGym

Rated 1 out of 5 stars

The equipment in my Farringdon gym has…

The equipment in my Farringdon gym has changed to inferior equipment, I am not getting value for money I am considering changing gyms in the new year.

14 December 2024
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Reply from PureGym UK - London Farringdon

Hi David . Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Really lovely staff

Really lovely staff, greatly helpful, a very positive experience!

9 December 2024
Unprompted review
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Reply from PureGym UK - London Farringdon

Hi Bevs – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Very professional and excellent support

Very professional and excellent support

23 October 2024
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Reply from PureGym UK - London Farringdon

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym

Rated 1 out of 5 stars

Most locker are broken

Most lockers in the Men's changing room at PureGym Farringdon are either broken or have been broken into. I've been a member for months and they just don't seem to fix or maintain anything around the gym. Do avoid!

13 June 2024
Unprompted review
PureGym UK - London Farringdon logo

Reply from PureGym UK - London Farringdon

Hi Ildemaro, thanks for your review and we're sorry to see the 1 star.

We work hard to develop and maintain the highest standards of cleanliness and updated equipment in our gyms and apologise if this isn't up to your expectation.

It would really help us if you could let your Gym Team know your concerns via the email found on their homepage or in-person when you next attend so this can get this looked into and sorted.

Thanks, PureGym.

Rated 2 out of 5 stars

Dated equipment

The equipment was dated. I came here expecting to be able to do my training as per my coached plan but the equipment is very basic. I was baffled that none of the staff had even heard of a watt bike. The machines don’t synch to smart watches or tell you what watts you are doing. I had to complete my training based on guess work. When I said to staff that I found the equipment disappointing, they said that the price of membership reflects the quality however I paid £14.99 to visit this gym for one day which is nearly as much as my membership back home for swim and gym and classes!

23 April 2024
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Reply from PureGym UK - London Farringdon

Hi Els. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please drop the management team an email or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 1 out of 5 stars

The 8 digit pin did not work at…

The 8 digit pin did not work at noniminated gym

5 March 2024
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Reply from PureGym UK - London Farringdon

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We hope this has now been resolved. If you require further help, we would advise speaking to Member Services via email or social media. They will be happy to advise and assist you further.

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Nice workout spaces with a vast availability of equipment

5 March 2024
PureGym UK - London Farringdon logo

Reply from PureGym UK - London Farringdon

Hi Jose. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Paid for a day pass when it wasn’t open

App let me pay £15 for a day pass for Farringdon on a Saturday only for the gym to be open on weekdays only. No where was this advertised. Thought the whole point of pure gym was 24/7.

27 January 2024
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Reply from PureGym UK - London Farringdon

Hi, thank you for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. The opening hours of the gym are advertised on the gyms web page before a member purchases a day pass - https://www.puregym.com/gyms/london-farringdon/. We can only apologise for any inconvenience caused and advise speaking to Member Services regarding this.

Thanks, PureGym

Rated 1 out of 5 stars

PureGym are truly shocking

PureGym are truly shocking. No customer support and sell day passes for gyms that are closed. Pretty sure that’s called fraud.

20 January 2024
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Reply from PureGym UK - London Farringdon

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We do hope this has now been resolved. If you require help in the future, please contact Member Services via email or social media. They will be more than happy to advise and assist you further.

Thanks, PureGym

Rated 5 out of 5 stars

Best gym good equipment and atmosphere

Best gym good equipment and great atmosphere

21 December 2023
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Reply from PureGym UK - London Farringdon

Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Support

On going support from staff members

21 December 2023
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Reply from PureGym UK - London Farringdon

Hi Michelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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