Very bad experience. There is not mobile reception at the lobby so you can’t pay online. Then in the GYM There is no mobile reception and the free WIFI for non members is very broken, so I couldn... See more
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Location
Switch locationCavendish Mews North, W1W 6LA London, GB
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I love PureGym at this location mainly because of the team there. They are super friendly and accommodating. I have never received a "no" as an answer and all my classes there are full of laughs and... See more
a great gym where you are not tied into a contract, very good monthly rate, excellent equipment. Very good all round
Company replied
Excellent circuits, bootcamp and bodytone classes held at lunchtime. The manager actually listens to your suggestions and actions them. Loos are still a bit whiffy. Not used the showers but not heard... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Great Portland Street
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Cavendish Mews North, W1W 6LA, London, United Kingdom
3.3
Average
31 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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a great gym where you are not tied into…
a great gym where you are not tied into a contract, very good monthly rate, excellent equipment. Very good all round
1 October 2024
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Denise - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment that provides all the equipment you need.
We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Really easy to sign up and get straight…
Really easy to sign up and get straight into the gym. Thank you.
25 September 2024
Reply from PureGym UK - London Great Portland Street
Hi Helen - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you are enjoying using the gym and found the joining process nice and easy! Thanks, PureGym
Very bad experience
Very bad experience.
There is not mobile reception at the lobby so you can’t pay online. Then in the GYM
There is no mobile reception and the free WIFI for non members is very broken, so I couldnt listen to my podcast while working out.
The treadmill cools down after 20 min. Which is so annoying for a longer walk or run.
Also a towel service could have been helpful.
10 September 2024
Reply from PureGym UK - London Great Portland Street
Hi there,
Thank you for taking the time to leave this review.
We're sorry to hear that you've had some issues connecting to the wi-fi in the gym. Whilst we always endeavour to provide good connectivity for our members when in the gym, from time to time this does not always work and we recommend speaking with your Gym Manager directly regarding this.
To connect to the Wi-Fi, select the PureGym Wi-Fi and you will be redirected to a log in page whereby you will just need to enter your email address and PureGym PIN! If issues persist, please speak to a member of staff in the gym.
Thanks, PureGym
Annoying entry and exit procedures
The gym equipment is very good
but the process of getting in an out of the gym took 20 minutes out of my workout time of 1 hou. Someone had to come and help me to get in. The layout is also like a mouse maze. I also don’t like being forced to give so much my information to use the gym which I don’t want to be used for marketing.
2 July 2024
Reply from PureGym UK - London Great Portland Street
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As an online company, we don't have receptions.
However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code.
As well as this, we have staff monitoring the gym, as well as a CCTV team.
If you would like to opt out of receiving marketing messages from us you can visit your Profile within the Members Area to adjust your preferences. Thanks, PureGym
Excellent gym
I really like the facilities and all the equipment looks very new and clean. It is not too crowded and it's also very close and convenient for work. I am slightly concerned however by the absence of staff and telling people that they can use the defibrillators in an emergency. I personally would not be confident of doing this if someone had a heart attack or something. I think this is a case of compromising safety in an attempt to cut costs.
1 April 2024
Reply from PureGym UK - London Great Portland Street
Hi Richard! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system. The POD doors monitor entrance with individual 8 digit code.
As well as this, we have staff monitoring the gym, as well as a 24/7 CCTV team.
If there are individual instances you are aware of on your visit there is emergency assist buttons across the club. Thanks, PureGym
Truly an awful experience
Truly an awful experience. I tried to sign up for monthly membership at the 50%-off price advertised outside the Great Portland St gym. I tried for 30 minutes, as it was becoming closer and closer to closing, before surrendering to purchasing a 3-day (min) pass just so I could work out. However, on that night and the consecutive 2 nights, I was unable to connect to the wifi no matter how many times I tried and what I did -- even though your sign-up accepted a US mobile number, so it should have worked for validation. Your onsite staff was completely unhelpful. Bottom line: I wasn't able to enter on the first night in time to work out and, after arriving at 7pm for a 45-minute workout on the remaining two nights, spent so much futile time trying to join the wifi for music while working out THAT I HAD NO WORKOUTS AT ALL. I've contested the charge on my credit card.
13 January 2024
Reply from PureGym UK - London Great Portland Street
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
It would really help us if you could get in touch directly with Member Services to provide more information (such as date and time or names etc.) alongside your membership details so this can be properly investigated. Thanks, PureGym
BEST FACILITIES AND STAFF
17 February 2024
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi - it's great to hear you're enjoying PureGym, and thank you for the 5* review! Thanks, PureGym
Although staff very good and gym very…
Although staff very good and gym very convenient to work does need some TLC as looking very dated
11 February 2024
Reply from PureGym UK - London Great Portland Street
Hi Ashley. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
The heat is unbearable
The heat is unbearable! Please fix the AC. It is awful working out in such muggy smelly heat. There is no air filtration. Also the machines are so close together so as a newbie it’s quite intimidating and the free weights room is so small I can barely ever go in there
5 January 2024
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Aime. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Odie is great
Odie is great, his 7am circuits class alone is worth the membership fee!
21 November 2023
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Robert. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Lunchtime classes
Excellent circuits, bootcamp and bodytone classes held at lunchtime. The manager actually listens to your suggestions and actions them.
Loos are still a bit whiffy. Not used the showers but not heard anyone complaining about the blocked drains so hopefully another problem solved.
16 October 2023
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Rosie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Decent but these PTs
Gyms decent however the manager was doing a spin wheel raffle game , I won a free PT session, the PT trainer that contacted me I found him very arrogant so was reluctant to do anything with him. Next minute he turned round and said PT ain’t free I said but I won a free session from your manager but you want to charge me. Yeah that just put me off completely, ain’t been back since.
20 April 2023
Reply from PureGym UK - London Great Portland Street
Hi Shara. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Odie
I have been attending this gym for around 6 months and I love it! I usually attend Odie’s morning classes and they are my favourite and it is the main reason I continue coming to this PureGym. My friend and I find Odie really attentive, he listens to feedback and we love the vibes he brings to the classes with his enthusiasm and good music taste! He is always smiling and a familiar friendly face in the gym. When I am running late in the mornings he always offers to pack away my equipment so I can make the most of the class. Overall I am really happy with my experience.
9 July 2023
Reply from PureGym UK - London Great Portland Street
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Great Portland Street
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
One of the standout features of Puregym…
One of the standout features of Puregym GPS is their exceptional team of instructors. Martin Filani, Martin Woodward, Ken and Odie are all incredibly friendly and always ready to assist with any questions or concerns. They all make sure you don't injure yourself and get the best workout.
These professionals are not only highly skilled and knowledgeable in their respective disciplines, but they are also incredibly encouraging and supportive. I would advise anyone to try Martin Filani's Legs, Bums and Tums and Bodytone classes, Martin Woodward and Ken's Pump and Bootcamp, Odie's Kettlebell classes.
This female-friendly gym truly goes above and beyond in creating a supportive and empowering environment for women of all ages and fitness levels.
I have never felt judged or self-conscious while working out here. The emphasis is on personal growth and fostering positive body image.
The gym itself is clean and well-maintained thanks to amazing Gustavo!
3 May 2023
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Yasemin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Beyond happy to have found this gym/ personal trainer Martin Filani
Beyond happy to have found this gym, I have joined and left so many gyms in the past due to the high volume of people and being constantly interrupted by personal trainers trying to sign you up (or chat you up) this gym is not like that at all and all of the Personal trainers/ staff and members are polite, professional and friendly… I have finally found a personal trainer (Martin Filani) who is working with me to help me achieve my goals, he is highly knowledgeable, gives me daily expert advice, friendly, professional at all times and it’s been an absolute pleasure working with him over the last few months! So thank you Martin! The gym overall has a family vibe and it is such a breath of fresh air to find a personal trainer/ gym who knows their stuff, doesn’t let you quit (even if you beg), and who doesn't try to chat you up or make you feel uncomfortable - finally I can sweat in peace !! Would recommend to everyone and anyone and would be happy to share my review on other platforms if that would be helpful. Thank you Martin/ pure gym - always a pleasure!
3 May 2023
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Bianca. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
showers cold lockers ancient
4 May 2023
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Peter. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.
Thanks, PureGym.
It is quite intimidating and really…
It is quite intimidating and really puts you off when during your first attendance to the new gym, you ask for help on how to use the machines and the explanation is almost not existing instead you are pushed to go for a PT...
19 April 2023
Reply from PureGym UK - London Great Portland Street
Hi Tania. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Our staff are always more than happy to help out members where possible when it comes to general questions about the gym/equipment.
Thanks, PureGym.
Impossible to get information
Impossible to get information. In London for a month and need a temporary membership of a gym close to my hotel. In the lobby of the Great Portland Street gym, pressed the HELP button repeatedly - no response. Emailed for information - no response. Then read the one star reviews here and relieved I didn't get in.
Going back to Fitness First Tottenham Ct Rd - accessible, reasonable temp membership, and always welcoming.
13 April 2023
Unprompted review
Reply from PureGym UK - London Great Portland Street
Hi Barry, thanks for leaving us this review. We are sorry to see this is 1 star. We appreciate and value our member feedback.
We are sorry to hear you were having pin issues. Member Services can be contacted via email or social media and will be happy to help as soon as they can.
We are sorry to hear you have decided to cancel and wish you the best of luck with your onward fitness goals.
Thanks, PureGym
Definitely recommend!
The staff are friendly, the facilities are clean, and the cardio machines (the only part of the gym I use) are in good working order.
12 February 2023
Reply from PureGym UK - London Great Portland Street
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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