The gym itself was well equipped and maintained and the facilities are good. My rating is based on my experience seeking a day pass. Once down at the gym entrance you realize you need to self access a... See more
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Location
Switch location48 London Wall, EC2M 5QB London, GB
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This is a special shout-out to Ian, Nick and Jack who are the main reasons I love London Wall PureGym. The classes they lead are great, particularly Sweat/Strength 30/45. They are actually the reason... See more
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Moved to new office in London with Puregym almost next door and took up multi gym membership as adverts and flyers claimed another one opens in days in my local town only to find out opening is not t... See more
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PureGym UK's London Moorgate location offers a mixed experience. The gym itself is well-equipped and maintained, with good facilities. However, accessing the gym can be a bit of a hassle due to the ne... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Moorgate
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
48 London Wall, EC2M 5QB, London, United Kingdom
3.4
Average
58 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - London Moorgate
Hi David - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
it is a great gym!
it is a great gym! it is in a very good location, although being in the level minus 2 it´s not very appealing.
29 January 2025
Reply from PureGym UK - London Moorgate
Hi Teresa- Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGymThanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The only exercise I got was going up and down the stairs.
The moorgate is so poorly designed I don't know where to begin. Went to this branch because I needed to replace a missed class at another gym. Got down the basement, no signal but there is wifi. Tried to login, need to leave the space with the wifi to get signal again, became impossible to actually sign up to anything. Terrible experience.
29 May 2025
Reply from PureGym UK - London Moorgate
Hi Julian, Thanks for taking the time to leave this review, we're sorry to see it's 1 star.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
PureGym UK offers a good fitness…
PureGym UK offers a good fitness experience with well-maintained equipment and facilities. The staff, like Ian, Nick, and Jack, provide excellent support and lead engaging classes that make fitness motivating. Membership management and corporate account clarity could improve. Accessing day passes via QR code was tricky due to spotty internet, but the gym is clean and welcoming. 4 stars!
22 February 2025
Unprompted review
Reply from PureGym UK - London Moorgate
Hi Lennart. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Awesome value for money
For the general fitness fanatic, PureGym is great. Has all the machines you need, is modern and clean and is great value.
It’s busy, but not overwhelming.
29 December 2024
Reply from PureGym UK - London Moorgate
Hi Vikram - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
PureGym UK's London Moorgate location…
PureGym UK's London Moorgate location offers a mixed experience. The gym itself is well-equipped and maintained, with good facilities. However, accessing the gym can be a bit of a hassle due to the need for internet connectivity to get a day pass, and the spotty connection inside didn't help. There was a helpful staff member to assist, but it could be smoother. The customer service team is friendly and resolves issues efficiently. While some staff, like Ian, Nick, and Jack, enhance the experience with their classes, there was confusion regarding membership benefits which needs addressing. Overall, it's an okay gym with room for improvement.
2 November 2024
Unprompted review
Reply from PureGym UK - London Moorgate
Hi Herminia - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
Great customer experience!
Great customer experience!
When I needed help on membership, I;ve interacted with several members of the customer service team; all of which have been super friendly and helped me resolve all of my issues swiftly.
7 October 2024
Unprompted review
Reply from PureGym UK - London Moorgate
Hi Gus - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so!
It’s great to hear that you’re having a great experience with our team. We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym
I was told on the corporate account i…
I was told on the corporate account i would get the same benefits of the plus but at the price of the core. Just checked my app i can use 2 gyms not all gyms and doesn't state any off the other benefits. So this needs to be rectified
2 October 2024
Reply from PureGym UK - London Moorgate
Hi Lawrence - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym
Unbelievably poor joining experience
Starting with the positives; they refunded me. In terms of neutral - I can't comment anything about the gym itself because I couldn't get through the automated doors the day my membership started. I assume the gym is unmanned because no one answered the doorbell on the two occasions I went. Helpfully there are QR codes to go contact member support, unhelpfully the gym is underground so they don't work (obvious place for a hotspot?).
Still all this can be fixed by talking to contact centre - except they don't have a phone number... email, facebook(?) or twitter - and in fairness the email was answered within minutes.
So what happened?
I signed up to the nearest gym to my house - Bethnal Green - which is yet open...no problem - I wanted two gym membership so added Moorgate next to my work. 5 days later - joining fee and membership fee were taken so I excitedly carried brought my gym kit to work - but despite taking payment - my dual membership does not let me get me into second gym because the first is not yet open (????).
Still - no problem - super easily resolved by membership team. And a what a fix they had - I could purchase additional membership to get into the gym I'd already been charged for! Needless to say I had lose confidence and requested a refund - which they processed super quickly.
I'm still trying to work out if the '...we wish you good luck on your fitness journey.' was passive aggressive - but I had been looking forward to starting they journey with PureGym given the proximity to both my home and work.
20 September 2024
Unprompted review
Reply from PureGym UK - London Moorgate
Hi Mickey. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
When you join a gym before it's open, your first payment covering the joining fee and your first months access to the gym is taken by direct debit 5 working days after you sign up.
This is to secure the promotional price you have joined on and set up your direct debit agreement. Your second payment then won't be taken until one month after the gym opens.
If looking to use another club in the meantime you would need to pay the standard rate in order to access this club. Once opened you would then automatically move over back onto your discounted membership. Thanks, PureGym
Reply from PureGym UK - London Moorgate
Hi Sithara. Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We couldn't agree more on that one; we know flexibility is important to our members and we are here to provide.
Enjoy your time with us! Thanks, PureGym
The gym itself was well equipped and…
The gym itself was well equipped and maintained and the facilities are good. My rating is based on my experience seeking a day pass. Once down at the gym entrance you realize you need to self access a pass via a QR code. But because I had no internet down there, I had to go back upstairs and try to submit to buy the pass. Once inside there was a helpful staff member that helped connect to the internet because it is spotty. (Needed training app) Overall the need to scan to exit in the tubes was unnerving, but had a good experience in the free weight room.
22 April 2024
Reply from PureGym UK - London Moorgate
Hi Karri! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code or the QR code in the App.
If re-joining in future this will be the same PureGym Pin too!
Glad you enjoyed your visit, and hope to welcome you back soon! Thanks, PureGym.
Top notch gym!
Amazing gym! It has all equipment anyone needs to develop themselves. It is really clean and the best is the staff, always approachable and helpful!
2 March 2024
Unprompted review
Reply from PureGym UK - London Moorgate
Hi Bernard. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Bang average
To be honest, for a city gym you’d expect a price increase which is fine. But you’d also expect working air con and and up to date kit which London Wall lacks. It’s a bog standard gym that needs some TLC. Does the job but that’s about it. It’s too hot in February. I’d recommend finding a different gym come summer
17 February 2024
Reply from PureGym UK - London Moorgate
Hi Jon! Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
The air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Simple through Vitality
Straight forward 3 pages and the pin came to the email within 5 minutes
14 February 2024
Reply from PureGym UK - London Moorgate
Hi, thank you for the 5* review and welcome to PureGym!
We hope you love your new membership with us.
Millie, PureGym
I originally had PureGym London Wall as…
I originally had PureGym London Wall as my main Gym, but was told a few months ago that my corporate membership for all sites in London was no longer valid for this gym. I tried everything to find out why I now had to pay more to use this gym but I was refused an answer at every turn and just told to pay more or lose my access.
As much as I enjoy using your gyms, my chosen one was taken away with no explanation so I cannot give more than 2 stars due to the customer service and the downgrade I had to take, for the money I spend per month.
22 December 2023
Reply from PureGym UK - London Moorgate
Hi Jospeh, thanks for leaving us this review. We appreciate and value our member feedback.
The number of gyms you have access to will depend on the rate you pay. As the price of memberships are subject to change, if a gym goes up in price, it may fall out of the price bracket you pay. This means you will need to upgrade if you would still like to access the gym. Members Services can assist you further with this.
Thanks, PureGym
Still not able to log into the wifi and…
Still not able to log into the wifi and the staff are very elusive.
Will keep on trying
15 October 2023
Reply from PureGym UK - London Moorgate
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Reply from PureGym UK - London Moorgate
Hi Tony - Thanks for taking the time to leave this review on London Wall PureGym, we always appreciate and take on board member feedback. We are pleased to be able to offer this at London Wall and it's great to hear you enjoy this aspect of having a membership here! Thanks, PureGym
Good gym but…
First time in London wall gym, overall experience is good, clean restrooms ( didn’t use showers) and good equipment, I just didn’t like that since the gym is underground there is no signal which leaves you completely unconnected. I would recommend to install WiFi in these kind of gyms to be used by members. Also from my previous experience in different PureGym branches I noticed that they kept improving the gym by changing machines, I believe this gym lacks better benches since the ones they have are too tall and too complicated in comparison with other benches (matrix).
4 October 2023
Unprompted review
Reply from PureGym UK - London Moorgate
Hi Harold. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Cancelled after on month of use
Cancelled after on month of use
I went once a week for a month to try it out.
visit 1: did a Hiit class and the class was basically 30 minutes of one circuit. no breaks and rotating through 4 movements. by far the worst class ive ever been to.
visit 2: workout in general weights area was fine but no hot water.
Visit 3: emergency evacuation to gym due to lack of power. gym went completely dark mid workout. insufficient emergency lighting. Still no hot water to showers
Visit 4: still no hot water, spin bike i tried to use had a loose pedal crank and was rattling so i couldnt do the desired workout.
Also, no phone reception down there and connecting to Wifi is a very annoying process.
30 August 2023
Unprompted review
Reply from PureGym UK - London Moorgate
Hi Josh, thanks for leaving us this review. We are sorry to see this is 1 star.
We are also sorry to hear of the experience you had whilst using one of our clubs. We appreciate and value member feedback and can assure you this will be reviewed.
We are sorry to hear you decided to cancel and we wish you the best of luck with your onward fitness goals.
Thanks, PureGym
Again no hot water
Again no hot water
This happens frequently- even in the days that this was LAX gym. Management should resolve once and for all
16 August 2023
Unprompted review
Reply from PureGym UK - London Moorgate
Hi NS. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
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