Overall the gym is value for money, enough equipment and friendly. However, the running machines are a little old and temperamental and there is a whiff of weed regularly in the changing rooms.
Company replied
Location
Switch location291 Kirkdale, SE26 4QD London, GB
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See what reviewers are saying
I'm not actually a member, but I popped into a branch in Sydenham because I've badly sprained my ankle and I was looking for an ankle support. The very nice young PT, Marlon was most kind and hel... See more
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The customer service rep who helped me did an amazing job. She was quite pleasant and spent the time to ensure she answered all my questions. Bethany made the experience great. She was very patient... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Sydenham
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
291 Kirkdale, SE26 4QD, London, United Kingdom
3.5
Average
125 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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their pricing structure is a dead giveaway. every other gym in my area lets you pay for a single session: here you can't sign up unless you pay for a month, which says a lot about their faith you'll want to come back.
they make you pay extra to even be allowed in at peak hours. turning off auto renew is unnecessarily complicated and doesn't tell you it won't take away the access you've already paid for, with the aim of shunting you onto a "maintenance fee", £6 a month whose sole purpose is to not make you repay the £10 fee for booking (which a Limited Time Offer tells you will only be waived on first purchase if you Sign Up Now, Hurry!)
so obviously the payment structure is cynical and predatory. the gym i attended for that month is roughly as customer friendly. it's dark (i had to use a torch to see some of the numbers on my weights), unventilated, with the smell to match, and i believe you have to pay extra to fill your water bottle*? there are few wipes, fewer free weights - as far as i can tell, only one set of 2.5s and of 1.25s in the entire building, and good luck finding them - and literally no dedicated spaces to lift free weights in a cramped, busy basement.
a Lifter's Code sign on the wall sets out rules anyone serious about weight training will tell you not to listen to. you're not allowed to make noise while you lift, you're not allowed to drop the weights when eg a deadlift is done. this is ignored by most, and i would also ignore it, but i did get kicked out once because an employee refused to believe the soft blue bottoms i've exercised in for years weren't jeans despite me trying to explain otherwise - and i promise you normal gyms don't kick you out based on what you're wearing anyway.
you can do so much better, and when all's said and done you'll be paying less too. love yourself more than this.
(* they have fountains that are too weak to even really drink out of; you can't use the functional machines without signing up to the significantly more expensive Plus tier)
8 November 2024
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Nico. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
At PureGym we have a variety of membership options to best suit you from monthly direct debit memberships, Day passes for 1/3/7/30 days and fixed term memberships for 3-12 months.
All these options at the current rates can be found here
www.puregym.com/join/london-sydenham/
Our monthly memberships include Off Peak for access during off peak hours, CORE for full home gym access or PLUS for multi gym access at your rate or less as well as added PLUS benefits.
Members are able to cancel their memberships anytime or freeze their membership for up to 3 months (in a 12 month period), via the PureGym app or website, on the members area; as mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/
If the membership is still active, and your payment has been rejected by the bank you can incur up to £20 in missed payment fees, however we do contact ahead of this and have a timeframe in which this can be paid online.
With regards to all points raised regarding the club we would like to assure you that we are reviewing feedback and will ensure all is addressed in club. Thanks, PureGym
Very well equipped gym with polite and…
Very well equipped gym with polite and very helpful staff!
11 October 2024
Reply from PureGym UK - London Sydenham
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Gym visit
was a good visit , nice gym. Would be better if the staff engaged a bit with the clients,2like say hello and goodbye and probably pass a little comment asking how their workout was.
2 October 2024
Reply from PureGym UK - London Sydenham
Hi Gary - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so! Feel free to give a little wave or a nod and I'm sure we'll wave back too! Good communication leads to great and friendly gym culture.
It’s great to hear that you’re having a great experience with our Team. We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym
just easy to sign up and hassle.
1 September 2024
Reply from PureGym UK - London Sydenham
Hi Gladys, thank you for the 5* review and welcome to PureGym!
We hope you enjoy your future visits to the gym!
Thanks, PureGym
Was unable to book for classes because…
Was unable to book for classes because I’m not 18 yet
10 August 2024
Reply from PureGym UK - London Sydenham
Hi Jennifer, thanks for taking the time to leave this 1* review .
As stated on our website when joining, members who are under 18 cannot book or attend instructor-led classes.
You are welcome to book and attend in-person digital classes or watch them on the app, and as soon as you turn 18, will have no issues booking .
Thanks, PureGym.
Reply from PureGym UK - London Sydenham
Hey Roman - That's awesome to hear and thanks for the 4* feedback!
Thanks, PureGym
Smelly | Stuffy | No Proper Ventilation
I've been to Croydon, Purley, even Romford and a few other PureGyms around town. However, none of those were stuffy or as smelly as the Sydenham PureGym.
It smells horrible and the smell doesn't go because there's no proper ventilation (I mean I'm sure there is but it just isn't good enough), the entire Gym wherever you were, whichever machine you would use you could smell sweat in the air. There is no window or (useful) AC to help bring in fresh air. It felt really stuffy.
Machines felt a bit sweaty but thats partially expected. It would be nice to put disinfectant sprays and paper towels just like COVID times.
8 May 2024
Reply from PureGym UK - London Sydenham
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused during your visit.
With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms.
If there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Training sessions
Great’s sessions training with Kamal and Martell
Easy to keep up and great instruction and insight into improving performance
14 April 2024
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Jennifer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Sydenham
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We pump over 2,000 litres of fresh air into our gyms every second though our ventilation systems. This helps to dilute airborne virus particles and ensure members have clean fresh air to workout. If you have any concerns, we advise raising these with the Gym Manager.
Thanks, PureGym
Reply from PureGym UK - London Sydenham
Hi Jacqueline! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Highly recommend
Excellent range of classes with great instructors! Using repetition and easy to follow but physically challenging sets legs bums and tums, body tone and Pilates classes are all great work outs.
27 February 2024
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Tasmin, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym and the classes!
Richard, PureGym
Reply from PureGym UK - London Sydenham
Hi Kevin, it's great to hear you're enjoying PureGym, and thank you for the 5* review!
Millie, PureGym
Useless unless you want to use a treadmill
Why are there so many treadmills and so little free weights?
Only having two squat racks in a gym of this size is a joke. They're never free. Trying to weight train in this gym as a woman is pretty horrendous - the free weights are downstairs NEXT TO THE MEN'S CHANGING ROOMS. They've prioritised treadmills over everything else (there are more or less 20 of them).
1 February 2024
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Olivia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Great for 24hrs access
Love this gym for the 24hr access and was happy to see a cleaner there this morning. As on the past my one criticism would have been the cleanliness around the gym. The changing rooms have always been very clean.
Gets busy from 5.30am but plenty of equipment to use and no waiting around.
Definitely recommend
6 February 2024
Reply from PureGym UK - London Sydenham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Sydenham
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - London Sydenham
Hi Wonnie,, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Totally automated - person less experience
I visited the gym and no one was there to let us in to look around waited for about 10 minutes ..
Went online to fill in the forms but really wanted to talk to someone about starting up etc ..
Not the best experience
27 January 2024
Reply from PureGym UK - London Sydenham
Hi Terry, thanks for leaving us this review. We are sorry to see this is 2 stars.
We are sorry to hear this. We do now hope this has been resolved. If you require help, we advise speaking to Member Services via email or social media. They will be happy to advise and assist you further.
Thanks, PureGym
Reply from PureGym UK - London Sydenham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Extremely crowded, horrible experience
Way to crowded no space for Floor work with weights, no kettlebells, extremely crowded so it felt really hot inside horrible experience
18 January 2024
Reply from PureGym UK - London Sydenham
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Great range of machines and weights
Great range of machines and weights. And open all hours which suits me.
17 January 2024
Reply from PureGym UK - London Sydenham
Hi Tony - it's great to hear you're enjoying PureGym, and thank you for the 5* review!
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