ventilation very poor, AC units do not look like they've been looked after by maintenance. Middle weights room stinks, even when there's 2-3 people their, could be the carpet that looks stained and... See more
Location
Switch location11-15 Brad Street, SE1 8TG London, GB
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See what reviewers are saying
Genuinely life changing. I know it sounds silly since it’s just a gym but ever since moving to the uk the fact that I can work out after midnight has actually changed the way I look at life. Being abl... See more
Company replied
Enjoy using this branch of PureGym and I understand that you're trying to keep your overheads down etc. but the temperature of the showers is really not good at all. It may be fine for most members, b... See more
Company replied
A good gym, with some good equipment, convenient locations and an attractive price. However, the changing rooms could use some work. The lockers are quite dirty often, and aren’t cleaned well in b... See more
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Waterloo
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
11-15 Brad Street, SE1 8TG, London, United Kingdom
3.2
Average
52 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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ventilation very poor (smell)
ventilation very poor, AC units do not look like they've been looked after by maintenance.
Middle weights room stinks, even when there's 2-3 people their, could be the carpet that looks stained and discoloured.
27 February 2026
Unprompted review
There is a bad odeur of sewers in the gym. Also the floor area is far too small.
There is a bad odeur of sewers in the gym. Also the area for floor exercise is far too sm
1 December 2025
Reply from PureGym UK - London Waterloo
Hi Marie-Jose. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry to learn your recent visit has not met this expectation and our team are reviewing this feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym, please approach the Gym Manager who will be happy to discuss this further! Thanks, PureGym.
A disappointing and worrying experience …
I have been a member of the Waterloo branch since it first opened as a SoHo gym , not that it makes any difference or matters, but the studio has always been a very important space. The studio was not only used for classes (Yoga class, core classes , hit classes and so on ) but also for training and stretching sessions by EVERYONE. Not just a studio but a place where EVERY MEMBER could stretch or train away from the heavy weights and the hardcore gym customers making the experience enjoyable for people of all levels of fitness.
I am puzzled by the need for a Women Workout Space . Is it for a safety reasons? Because that makes me question the need of a safe zone in a public place. Is it not safe for women to work out at your gyms ? Wouldn’t be better, if that is the case , to tackle the problem instead of segregating women into a space? As a gay man should I feel unsafe? We could go down that rabbit hole and try and create a safe space for every minority or vulnerable group. Are you going to do that ? Many members are disappointed at the changes as I am sure many women would be very pleased with it . I guess you cannot accommodate everyone. Personally I am looking to alternative options. I definitely want to be in a gym where women and man don’t get separated. It doesn’t even sound right . Maybe a gym where everyone is respected and respectful, a gym where any gender or sexual orientation or colour or nationality can workout together without the need to have a …. Space .
Maybe while you are renovating you could change the 3 wall clocks that have been hanging on the wall broken for the last few months… just a suggestion.
I thank you for your time
Kind regards
Pietro Ianni
29 September 2025
Unprompted review
Reply from PureGym UK - London Waterloo
Hi Pietro - Thank you for tasking the time to leave this review, we are sorry to see this is 1 star. PureGym works hard to upgrade our gyms to provide a great space for everyone. Following feedback from female members, we have created women’s workout spaces in some of our gyms. We appreciate it does mean a very small compromise on the rest of the gym, however all equipment in the women’s workout space is duplicated in the rest of the gym. We are always looking to make improvements to give our members the very best, and we have passed your feedback regarding renovating along to the gym management team. Thanks, PureGym.
Bought a day pass
Bought a day pass: £18, extremely expensive for a day pass. No recommended.
19 July 2025
Reply from PureGym UK - London Waterloo
Hi there - Thank you for taking the time to leave this review. We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members. We appreciate your comments and will pass them along to our team for consideration. Thanks, PureGym.
A problematic change looms!
Good refurbishment of showers in the changing rooms.
An excellent space architecturally, under the railway arches; spacious and clean.
HOWEVER, they have recently announced that they are converting an open 'studio' area into a 'Women Only' space, ie fully off-limits to biological men.
I will be thus losing access to approximately 1/6 of total available floor space in which to work out, but I shall be paying the *same membership price* as women who will have exclusive access to this new area. I have been a member here for several years, and am disappointed in this development. I am researching to see how this may breach the Equality Act of 2010, and strongly encourage any fellow members with a legal background to explore this.
PG Waterloo has fine staff, good equipment, and is convenient. I would dislike to see it mired in a controversy of its own making.
9 July 2025
Unprompted review
Reply from PureGym UK - London Waterloo
Hi Jack. Thanks for taking the time to leave this review.
It's important to us to receive member feedback, so that we can continue to improve the service we offer to our members.
PureGym works hard to upgrade our gyms to provide a great space for everyone. Following feedback from female members, we have created women’s workout spaces in some of our gyms. We appreciate it does mean a very small compromise on the rest of the gym, however all equipment in the women’s workout space is duplicated in the rest of the gym.
If you have any specific concerns relating to this matter, please speak with the Gym Manager or email our Member Services team at member.services@puregym.com where they will be able to assist further.
Thanks, PureGym
Reply from PureGym UK - London Waterloo
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
PureGym UK at London Waterloo offers a…
PureGym UK at London Waterloo offers a great workout experience with well-maintained equipment and natural lighting. It's clean and never overcrowded, making it an enjoyable place to exercise. However, the showers could use improvement, especially their temperature, which might not suit everyone. Overall, a solid gym for day or night workouts.
26 February 2025
Unprompted review
Reply from PureGym UK - London Waterloo
Hi Ericsson. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Set up difficult, once inside it's great
Getting set up to walk in was difficult as there was poor internet for the app to work. I gave up. I hit the buzzer and staff immediately helped me out. Glad they were there. Got a 3 day pass while in London from Seattle.
Inside, there is everything a gym rat could ask for. Clean and well maintained, and not too crowded.
28 March 2025
Reply from PureGym UK - London Waterloo
Hi Charles. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Superior equipment
Superior equipment. Extremely clean. Good atmosphere. Couldn’t ask for anything more. Recommend this gym highly.💯
13 March 2025
Reply from PureGym UK - London Waterloo
Hi Rudy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reply from PureGym UK - London Waterloo
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Paid but my account has been blocked!
I am still waiting for an email to confirm my accessibility induction!!
14 October 2024
Reply from PureGym UK - London Waterloo
Hi Rita - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information and they can help you with this. You can also pop down between 9am and 5pm Monday to Friday and press the assistance button in the foyer of the gym. A member of staff should greet you and you can ask them for a tour of the gym. Thanks, PureGym.
Great experience- however the changing…
Great experience- however the changing rooms could do with some improvement
Especially the showers
27 September 2024
Reply from PureGym UK - London Waterloo
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. Your feedback has been acknowledged and will be address in-club. If you have further feedback, feel free to speak with your local gym staff or pop this into the feedback box in-club.
It's great to hear you enjoy using the gym continue to have a great time throughout your fitness journey! Thanks, PureGym
Reply from PureGym UK - London Waterloo
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Good and central gym
Good gym that has all the necessary equipment for good workouts. Never over crowded. It is clean and very importantly, above ground - natural light during your work out.
27 July 2024
Unprompted review
Reply from PureGym UK - London Waterloo
Hi Syed! Thanks for taking the time to leave this 4 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
Super easy!
11 July 2024
Reply from PureGym UK - London Waterloo
Hey there - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
Reply from PureGym UK - London Waterloo
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so! Hope you continue to enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - London Waterloo
Hi there, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!
Thanks, PureGym
I can’t get in
I can’t get in. Bought a day pass and there is no one here to talk to. Only had a certain time window to get it in.
The team helped me and refunded my purchase
27 April 2024
Reply from PureGym UK - London Waterloo
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear this is the case.
Please reach out to our Member Services team through socials or email at member.services@puregym so this can be fully investigated. Thanks, PureGym.
Was sent the pin number and details…
Was sent the pin number and details promptly. Easy access and great equipment.
19 April 2024
Reply from PureGym UK - London Waterloo
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you enjoy your membership with us! Thanks, PureGym
Reply from PureGym UK - London Waterloo
Hi Jacob! Thanks for taking the time to leave this 5 star review!
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are really happy to hear you enjoy using the gym! Thanks, PureGym
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