Changing room machine took my money twice and diddnt print my details body analyser Bmi machine was told i would be refunded but never did how can work to wards loseing weight if i dont know where im... See more
Company replied
Location
Switch locationHulley Road, Silk Retail Park, SK10 2SF Macclesfield, England, GB
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See what reviewers are saying
I do the off peak sessions as it works really well around my shift work. Always having equipment available and well maintained. Very clean gym however people that use the gym during the unstaffed hou... See more
Great classes and timetable with plenty of options each day. Class instructors/ PT’s are helpful and equipment is always clean and available, even at peaks times! Highly recommend Pure Gym Macclesfiel... See more
Company replied
Pure Gym Macclesfield continues to be welcoming, clean and great quality equipment and more importantly staff who look after you very well whether for PT sessions, classes or just for general advice.... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Macclesfield Silk Road
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Hulley Road, Silk Retail Park, SK10 2SF, Macclesfield, England, United Kingdom
4.3
Excellent
82 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely clean gym
Extremely clean gym, lovely staff, lots of options for booking classes, and tailored to you personally, welcome environment with a no judgement zone, overall incredible environment, not too busy in the daytime which is nice, good equipment
20 February 2026
Unprompted review
Reply from PureGym UK - Macclesfield Silk Road
Hi Ellie- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We know flexibility is important to our members and we are here to provide! Don't forget that our app also has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall and hope to see you back soon! Thanks, PureGym
Work out 0%
Changing room machine took my money twice and diddnt print my details body analyser Bmi machine was told i would be refunded but never did how can work to wards loseing weight if i dont know where im at .
Also cancelled my direct debbit NOT easy to just opt out monthly payments they repeated to send me emails to try and force me to pay
12 November 2025
Reply from PureGym UK - Macclesfield Silk Road
Hi Aurora. Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. We apologise for any inconvenience caused by this. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Alternatively, please speak to the Gym Manager directly regarding the error with the scales and they will be happy to investigate this further for you. Thanks, PureGym
Reply from PureGym UK - Macclesfield Silk Road
Hi there - Thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. 😊 We’re here to make your fitness journey as smooth and enjoyable as possible. Is there anything you feel we could improve on? Thanks, PureGym
Reply from PureGym UK - Macclesfield Silk Road
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Macclesfield Silk Road
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
Smooth and easy
17 May 2025
Reply from PureGym UK - Macclesfield Silk Road
Hi Karan - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
First time attending
First time attending. Lots of equipment to choose from. Not too busy at 1045 am
1 April 2025
Reply from PureGym UK - Macclesfield Silk Road
Hi Sheila! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - Macclesfield Silk Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
The whole package is value for money
The whole package is value for money. Quality staff and equipment.
9 January 2025
Unprompted review
Reply from PureGym UK - Macclesfield Silk Road
Hi Stuart - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Great gym with a wide range of well…
Great gym with a wide range of well maintained equipment. Shoutout to the staff and PTs for being so friendly!
7 January 2025
Unprompted review
Reply from PureGym UK - Macclesfield Silk Road
Hi Bethany - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having a great experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
So easy to join Gym Buddy link
So easy to join with the link my work colleague sent (Gym Buddy)
1 October 2024
Reply from PureGym UK - Macclesfield Silk Road
Hi Philip - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We’re glad to hear that you found it nice and easy to get up and started! Enjoy your time at our gyms with your colleague! Thanks, PureGym
Joining process is straight forward &…
Joining process is straight forward & the app looks good
26 September 2024
Reply from PureGym UK - Macclesfield Silk Road
Hi There - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to make the beginning of your fitness journey easy so it's great to hear you had an easy time joining us and you're enjoying our app. Enjoy your workouts! Thanks, PureGym
Very simple sign up method with IT…
Very simple sign up method with IT which actually works!
16 September 2024
Reply from PureGym UK - Macclesfield Silk Road
Hi there - Thank you for the 5* review and welcome to PureGym!
We hope you enjoy your new membership with us!
Thanks, PureGym
fabulously helpful
What a fabulously helpful girl Shannon is. She made me so welcome and showed me how to use the equipment I was interested in for upper body toning.
9 September 2024
Reply from PureGym UK - Macclesfield Silk Road
Hi Maggie, thank you for taking the time to leave this 5* review!
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear Shannon could help show you around!
Thanks, PureGym
Reply from PureGym UK - Macclesfield Silk Road
Hi David. Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are really happy to hear you enjoy using the gym! Our app has lots of features so that members can get the most out of their membership. Thanks, PureGym
Reply from PureGym UK - Macclesfield Silk Road
Hi Sayee - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Ease of Registration and very intuitive…
Ease of Registration and very intuitive and informative layout of App to ease the transition to using a gym.
1 July 2024
Reply from PureGym UK - Macclesfield Silk Road
Hi Rick - Thank you for the 5* review and welcome to PureGym!
We hope you enjoy your new membership with us!
Thanks, PureGym
PureGym Macclesfield
Extremely friendly with plenty of excellent quality equipment and very clean.
25 June 2024
Unprompted review
Reply from PureGym UK - Macclesfield Silk Road
Hi Paul. Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range or equipment so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
Well worth a visit
I used to go to another competitor but the distance was an issue, as you were recommended I thought I'd try it out and was relieved not to feel out of place as most of the clients are late teen to mid twenties, I'm nearly 60 yet I still felt accepted, the gym was clean and there was a clean station to wipe down equipment once used. The venue was bright and airy. Feel confident to return to the gym. A thumbs-up from me.
4 May 2024
Great set up
Free access for one session to find out how the gym works was so useful. Aigned up the next day.
12 April 2024
Reply from PureGym UK - Macclesfield Silk Road
Hi Rachel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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