PureGym UK - Motherwell Reviews 109

TrustScore 4.5 out of 5

4.5

54-62 Brandon Parade South, ML1 1LX Motherwell, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Best gym in North Lanarkshire and doesn’t seem like a standard budget gym!! Been a member since moving to Motherwell and I’m so pleased I joined. Equipment availability is great - especially s... See more

Company replied

Rated 1 out of 5 stars

Temperature in Gym is very cold and very uncomfortable to train in, especially in the evening. I raised this with the Management who advised that heating is on full however this is simply incorrect... See more

Company replied

Rated 5 out of 5 stars

Motherwell PureGym. Gym is always very clean and tidy as are the ladies changing room and toilets. Staff are really friendly and helpful and ready to help out or give advice on any exercises or eq... See more

Company replied

Rated 5 out of 5 stars

PureGym Motherwell is a well equipped Gym, staffed by friendly, knowledgeable trainers. It's ideally placed in Central Motherwell next to lots of parking. Monthly membership cost is very affordable,... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Motherwell

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 54-62 Brandon Parade South, ML1 1LX, Motherwell, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greta gym but...

I really enjoy attending the gym. All the staff are friendly and helpful. The equipment is great. The only thing I would say is the lack of cleanliness. Toilets aren't always great although the accessibility one usually is fine. However, I don't feel it is hygienic for one cloth to be used by several people to clean the equipment before and after use. It spreads germs and bacteria.

Blue roll used to be available and now it isn't and now I see barely anyone cleaning the equipment after they use it which isn't helpful.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

PureGym Motherwell

Well kept, well equipped Gym. Friendly Staff provide support, encouragement and lead great Spin classes.

17 February 2026
Unprompted review
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Bob- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! Don't forget, our app has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall and we hope to see you back in class soon! Thanks, PureGym

Rated 3 out of 5 stars

Not for me

The gym was clean and plenty of equipment free to use, but it wasn't for me. The PIN entry system isn't difficult to use, but the whole set-up seemed a bit impersonal and the choice of classes wasn't great at my local gym.

28 August 2025
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We're sorry to hear that PureGym wasn't suited to your fitness needs this time! We always aim to provide a wide range of kit so members have a variety of ways to workout. If you have any feedback about classes, or any requests for your home gym, please do not hesitate to reach out to the gym manager – they’re always open to member feedback and will be happy to take this into consideration for future improvements! We wish you all the best with your health and fitness journey going forward. Thanks, PureGym

Rated 5 out of 5 stars

Appreciated

Appreciate

28 June 2025
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Muneeb. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Amazing atmosphere and lots of…

Amazing atmosphere and lots of equipment which are really easy to use

1 June 2025
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Eileen- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Best gym in North Lanarkshire and…

Best gym in North Lanarkshire and doesn’t seem like a standard budget gym!!

Been a member since moving to Motherwell and I’m so pleased I joined. Equipment availability is great - especially since the refurbished and the place is spotless!

Staff in this branch are exceptional. The management team do go above and beyond to drive high standards. The PTs are fantastic- I even decided to use one regularly and the changes in my body are just so different going from a skinny 12 stone to a more muscle toned 15 stone 52 year old!

Budget gyms usually get a bad rep but this isn’t your standard Pure Gym. This is as good as any premier gym and it’s the staff that make it exceptional!

24 November 2025
Unprompted review
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Mark - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments on the gym and the team! Thanks, PureGym

Rated 5 out of 5 stars

Easy to join

Easy to join, and good experience for my first ever time at a gym in my whole 49 years. Fairly quiet today (Wednesday 5th Nov) between 1030-1200, and plenty of machines available.

All in all, glad I joined, and happy that Motherwell is my local gym.

5 November 2025
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Jim - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you and you had a great first experience. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Joshua was extremely satisfying

Joshua was extremely satisfying. Capital 5!!!!

3 November 2025
Unprompted review
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi there - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries, we are glad to hear that your experience of this has been positive! Enjoy your workouts! Thanks, PureGym

Rated 3 out of 5 stars

I usually enjoy training at PureGym

I usually enjoy training at PureGym — it’s spacious, well-equipped, and has a great atmosphere. However, I’ve repeatedly been disturbed by one of the personal trainers, Martin McKenna, who constantly throws weights on the floor, creating loud and unnecessary noise. This is especially frustrating because there are clear signs on the walls that say “Don’t drop the weights — it can damage the kit” and “Keep noise to a minimum — grounds are for tennis.”

As a personal trainer, he should be setting an example by following these rules and showing respect for the people around him who are training quietly and mindfully. His behavior is disruptive and inconsiderate, and I personally wouldn’t choose to train with him. Apart from this issue, the gym itself is excellent — spacious, clean, and equipped with everything you need for a good workout.

30 October 2025
Unprompted review
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi there - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 3 star. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time or names etc.) so that this be looked into further. Thanks, PureGym

Rated 5 out of 5 stars

Great experience

Great experience

11 July 2025
Unprompted review
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Ododo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Spin class

The Motherwell gym is a friendly, open, welcoming place to exercise individually or as part of a group.

27 June 2025
Unprompted review
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Brian, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Thanks, PureGym

Rated 5 out of 5 stars

1st time and really enjoyed the cardio…

1st time and really enjoyed the cardio equipment

22 April 2025
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

First time going to this gym

First time going to this gym
After been at a different one for over a year, easy to join and everyone was so nice, after using a day pass will be signing up for monthly contract

5 April 2025
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Clare! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear about your initial experience.
We look forward to welcoming you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Everyone friendly and great to go with…

Everyone friendly and great to go with friends

4 February 2025
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Lesley! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so.
Enjoy your next workout! Thanks, PureGym

Rated 4 out of 5 stars

Decent gym with room for improvement.

Puregym is well priced and is reasonably well kitted out.

Issues lie with maintenance of the equipment.
On most / all benches, the seat adjustment and back adjustment pins are slack.

8/10 times I have to screw mine back in prior to use.

The dumbells are. Not a patch on the old ones.

The knurled handle is now non existent, making them no longer feel secure in hand.
This may be OK with smaller dumbells, but when moving up into the 40+ kg range, it's concerning at best.

The other issue is the obligatory member checking / posting on social media whilst sitting on the equipment.

C'mon guys...
You are there to workout... Nobody on insta really cares... 💪👍💪

13 January 2025
Unprompted review
Rated 3 out of 5 stars

Phones are great...people are better!

Great experience. Gym was clean, well-equipped, and friendly. Like most young people I'm comfortable with unmanned services where I use my mobile to get access...but some older folks will certainly not! Hence the 3 stars only: hire some people, re-humanise enrolment, and create jobs! :)

31 December 2024
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code or the QR code via the App.

As well as this, we have staff monitoring the gym during staffed hours, as well as a 24/7 CCTV team.
We do hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

The Motherwell gym is a good place to train

The Motherwell gym is well maintained, machines are cleaned on a regular basis and available when required. Health and Safety is of a high standard.

28 December 2024
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Ronnie - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 3 out of 5 stars

Likely to leave if classes don’t improve

I actually really like the gym and even more so with the new refurb.
My only thing that I am really unhappy with is the lack of body pump classes.
When I say this I mean only one of the instructors at the Motherwell branch (Naomi) teaches the pump classes as it should be done properly and she hasn’t been given a new routine since February this year.
We’ve been doing the SAME ROUTINE FOR ALMOST A YEAR.
Even though other instructors in the gym take the body pump classes, they aren’t done to the standard of Naomi.
If the Motherwell branch doesn’t start to offer new routine that are learned by all the instructors, I most likely will leave.

14 December 2024
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi Gary. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

Great gym with classes - studio & equipment needs to be cleaned more often & thoroughly

Classes are good, but wish trainers would push you more and correct technique for best workout. Also, some don't wear a mic and can hardly understand them during a class with very loud music. It should be about giving the attendees the best workout & not just giving the bare minimum.

Also, the fitness studio floor is so dirty & the mats & step have never been cleaned, and this is concerning, as we are on the floor, mats and step (when working out). I know it's not possible after every class, but more of an effort should be made for all kit to be cleaned regularly, considering people sweat on it and due to risk of spreading germs (covid).

14 December 2024
PureGym UK - Motherwell logo

Reply from PureGym UK - Motherwell

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. If you have any specific suggestions regarding the classes please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look