PureGym UK - Newry Reviews 65

TrustScore 4.5 out of 5

4.3

UNIT 4A, The Quays Shopping Centre, BT35 8QS Newry, GB


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Rated 5 out of 5 stars

I^ve been coming here for six months,it^s a wonderful place.It^s very convenient for getting your body in shape,there are all the exercise machines and equipment for powerlifting.At first I trained wi... See more

Company replied

Rated 4 out of 5 stars

Place was very clean, not too busy and fairly well laid out. Could do with more cleaning stations as I am used to wiping down after each exercise and appreciate when others do the same. Manager was bu... See more

Company replied

Rated 1 out of 5 stars

Members including myself were sent an email at 9pm at night saying the gym would be closed to 8am the following morning - Not a reasonable notice period for a start. However, the email stated i... See more

Company replied

Rated 5 out of 5 stars

Lovely gym, cheap, no contract, free parking, great friendly atmosphere and most of all the lovely instructors/staff, although feel bad for them, don't think paid enough!! I've been a member since it... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Newry

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • UNIT 4A, The Quays Shopping Centre, BT35 8QS, Newry, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just Great

Great environment, atmosphere and fantastic trainers

11 February 2026
Unprompted review
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi Remi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so and it’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

My experience with Puregym

I^ve been coming here for six months,it^s a wonderful place.It^s very convenient for getting your body in shape,there are all the exercise machines and equipment for powerlifting.At first I trained with trainer, Anastasija taught me how to do the exerses correctly.She gave me a meal plan and workout plan.Thanks to this,I almost fit into the size I want.Now I know for sure that I can achieve the desired result if I don^t stop training.

22 December 2025
Unprompted review
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi Nata- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! We hope you continue to enjoy using the gym going forward! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Newry

Hi James - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

I had day pass with pt anastasia she…

I had day pass with pt anastasia she was so friendly and made me feel so welcome

7 November 2025
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Reply from PureGym UK - Newry

Hi Lizzie - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Good gym lots of machines everything you need is there

19 August 2025
Unprompted review
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Reply from PureGym UK - Newry

Hi Matthew - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Easy to join.

Easy to join.

10 August 2025
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Reply from PureGym UK - Newry

Hi Jeremy, thank you for the 5* review and welcome to PureGym!

We hope you love your new membership with us.

Thanks, PureGym

Rated 5 out of 5 stars

I rejoined after being off for a year…

I rejoined after being off for a year due to ill health, process was simple and took about 1 minute, i got my old code back for entry keypad . All good.

4 August 2025
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Reply from PureGym UK - Newry

Hi Terence - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review and hear that your health has improved! We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 1 out of 5 stars

Awful

Awful, signed up, booked into app and shows I’ve no membership even though the money has Co e out of my account

24 July 2025
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Reply from PureGym UK - Newry

Hi. Thanks for taking the time to leave this review, we are sorry to see it is 1 star.

We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.

You can contact them at member.services@puregym.com and they will be happy to assist with this.

Thanks, PureGym

Rated 5 out of 5 stars

PureGym is best uk gym the best staff and personal trainers

I always feel comfortable messaging pure gym because the staff r always very nice and friendly knowledgeable and understanding and very fast response about 24 hours and they r very busy pure gym I think is the best gym and the pt male and female r highly professional I would recommend getting a pt 2 reach your goal much faster it is money very well spent your health is your well

19 July 2025
Unprompted review
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Reply from PureGym UK - Newry

Hi Gerard - Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Clean gym , Amazing PTs available

I was very anxious and nervous about being in a gym as a woman, I had never been in one before and have several health issues, however I had the most supportive experience and now have the confidence to keep returning, I booked in with Lauren McMinn one of the PTs available , between her patience, extensive knowledge and ongoing support I not only met goals but started to feel more confident and better about myself than before . I highly recommend her as a personal trainer, she not only tailored the experience to my specific needs but went above and beyond creating a programme for me as well as check ins, absolutely would enquire about her services again ! The gym itself is always very clean and welcoming .

4 January 2025
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Reply from PureGym UK - Newry

Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of joining the gym alone, so we do our best to provide that safe space for our members. We are really happy to hear of your positive experience with this trainer and that you enjoy using the gym! Thanks, PureGym

Rated 1 out of 5 stars

Gym closure & poor comms

Members including myself were sent an email at 9pm at night saying the gym would be closed to 8am the following morning - Not a reasonable notice period for a start.

However, the email stated it would reopen at 8am. It did not.
Instead multiple members including myself waited for 45 minutes on a member of staff opening it as per the email. No one arrived. At least 15 gym members came and went in the time some of us were stood there.

Completely sub-par and incompetent management of the situation.

16 March 2025
Unprompted review
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Due to unforeseen circumstances all gyms had to close on the evening of 15/03. We do apologise for any inconvenience this caused.

With regards to late re-opening of the gym it would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be properly investigated. Thanks, PureGym

Rated 5 out of 5 stars

It was my first time to go to Puregym…

It was my first time to go to Puregym and it was great and perfect.

9 March 2025
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Reply from PureGym UK - Newry

Hi Bryan! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It is great to hear you enjoyed your first visit. We look forward to welcoming you back soon! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Review

Loads of equipment available, easy to use and a friendly environment

27 January 2025
Unprompted review
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the atmosphere and the equipment we have to offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Very good place to work out.

Very good place to work out. There is a lot of equipment and a lot of space and it is clean. There is a nice atmosphere. I recommend this gym:)

27 December 2024
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi Krystyna - Thank you so much for your feedback! We're glad to hear you enjoyed the atmosphere and the range of equipment we offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

That was nice experience to visit…

That was nice experience to visit PureGym. Very good access, gym has great equipment and is open 24h what is an amazing idea. I was delighted to train here

27 December 2024
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi Artur - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

The place has far too little machines…

The place has far too little machines for the amount of people who go their. I go to PureGym intending to complete a 45 minute workout and end up taking an hour and a half waiting for machines.

15 December 2024
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Reply from PureGym UK - Newry

Hi Aaron - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

Plenty of equipment cleaning products could be better

Plenty of equipment, but there is barely any spray and tissue available around the gym.
One spray and tissue is only located in one spot at the end of the gym, so it will of course discourage others to go out of the their way to wipe equipment down after they use it. I never see anyone except myself using it.

1 December 2024
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Reply from PureGym UK - Newry

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

Brilliant gym

It is a very spacious, quiet, well located gym. You check yourself in and price for monthly membership is very reasonable. The staff are so nice and friendly even the people that go there are lovely no one judges or looks to make anyone uncomfortable.

14 October 2024
Unprompted review
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi Jenny - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the gym culture we have and the space available in the gym.

We strive to create an environment where everyone can feel welcome and comfortably work out without feeling crowded, so it’s great to know that’s been your experience.

We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars

Lovely gym

Lovely gym, cheap, no contract, free parking, great friendly atmosphere and most of all the lovely instructors/staff, although feel bad for them, don't think paid enough!! I've been a member since it opened, love it

5 October 2024
Unprompted review
PureGym UK - Newry logo

Reply from PureGym UK - Newry

Hi Adie. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

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