Over priced. Took upwards of £85 from me after cancelling membership. Blocked my accsess even when i paid. Always overfilled and the app is insanely inaccurate
Company replied
Location
Switch locationShore Road Retail Park, BT36 7BS Newtownabbey, GB
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See what reviewers are saying
Pure Gym Neetownabbey - Brilliant Gym! The staff are just great, chatty, friendly and willing to help you achieve your fitness goals. The gym is very clean and has a really warm and inviting atmosphe... See more
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Good gym with lovely, helpful staff. I enjoy the cycle classes, however some new bikes are needed as some are broken or on their way out and unsafe. More air conditioning could be pumped into the cycl... See more
Company replied
It’s my favourite place. Always enjoyed going but seem to be enjoying it more recently. New kit after the refurbishment. Sean, Juliet, Sarah, Abbie and the rest of the staff always make you feel welco... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Newtownabbey
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Shore Road Retail Park, BT36 7BS, Newtownabbey, United Kingdom
4.0
Great
92 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Over priced. Overfilled. Shit.
Over priced. Took upwards of £85 from me after cancelling membership. Blocked my accsess even when i paid. Always overfilled and the app is insanely inaccurate
1 June 2025
Reply from PureGym UK - Newtownabbey
Hi. Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Reply from PureGym UK - Newtownabbey
Hi Jordan- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Clean gym with a decent atmosphere
Been a member of PureGym Newtownabbey for a few years now. It's a great clean wee gym with a nice mix age-wise in terms of members . Can be busy in evenings like most gyms.
24 November 2025
Reply from PureGym UK - Newtownabbey
Hi Martin - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Paul
Unfortunately, I have to say that the new cardio machines are a major disappointment compared to the previous ones.
The older models were much better – they had built-in fans, which made a huge difference during intense workouts, especially while using the exercise bike. The lack of this feature in the new machines is a big step backward.
What’s even more frustrating is that you can’t change the workout program while the machine is running. You have to stop the workout completely and start a new one if you want to switch modes. That’s incredibly inconvenient and impractical.
Honestly, I expected an upgrade, but instead, the new equipment feels less user-friendly and less functional than before.
3 July 2025
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi Kazik, Thanks for taking the time to leave this review.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
This is the best puregym in Belfast
This is the best puregym in Belfast, its friendly, almost a family atmosphere thats customers and staff, the staff always available to listen or help, especially abbi and tom as thats the two i see most, place is always clean and organised, there’s always stuff available, its set up well, i couldn’t recommend the place enough, a real comfortable place to train in definitely.
22 April 2025
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi Stephen - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Newtownabbey
Hi Stephen - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Top gym
My experience of the gym is the staff, atmosphere and the people. These three things stand out as the staff are always approachable, the people who use are very friendly and its like a family atmosphere, i can’t recommend this puregym enough, it really is a top gym.
16 February 2025
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi Stephen - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Newtownabbey
Hi Adam! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We also love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
My only issue is the music
My only issue is the music. Play some classic rock the odd time beatles stones kinks etc.
15 December 2024
Reply from PureGym UK - Newtownabbey
Hi Liam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Good gym equipment
Good gym equipment. To improve add steam room and boxing options.
14 December 2024
Reply from PureGym UK - Newtownabbey
Hi Paul - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars.
We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.
We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements. Thanks, PureGym
Great facilities and equipment
Great facilities and equipment, well maintained and clean
21 December 2024
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi Mervyn - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Easy to rejoin
3 November 2024
Reply from PureGym UK - Newtownabbey
Hi Paula - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Friendly staff,very good atmosphere.
Friendly staff,very good atmosphere.
9 September 2024
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi Agnes. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
my gym membership is showing pending…
my gym membership is showing pending and there is no information available online about it. The only option i have is to travel to the Gym and speak with the staff. Which i have tried but no one responds on the entry gate when i press the assistance button.
2 September 2024
Reply from PureGym UK - Newtownabbey
Hi Sunil. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
When signing up you can create your membership straight away or delay the start date for up to 30 days (maximum 7 days if applying a promotion)
On your chosen date just make sure to log out and back into your App to see this updated to active! Thanks, PureGym
Great gym
Great gym. Enjoyed classes, equipment is good. People are friendly. Facilities are clean.
25 June 2024
Reply from PureGym UK - Newtownabbey
Hi there! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
Hope you continue to enjoy your time with us! Thanks, PureGym
Went in for a look around and a fella…
Went in for a look around and a fella Tom who works there showed me around and had a chat. Super nice super friendly guy. Joined the next day.
23 February 2024
Reply from PureGym UK - Newtownabbey
Hi Sam - it's great to hear this and thank you for the 5* review!
We hope you enjoy your new membership with us!
Richard, PureGym
Brilliant Gym! Highly recommend
Pure Gym Neetownabbey - Brilliant Gym! The staff are just great, chatty, friendly and willing to help you achieve your fitness goals. The gym is very clean and has a really warm and inviting atmosphere - a lot of members seem to know each other. The classes are very popular, diverse and enjoyable while still pushing you to reach your potential. The staff want the gym to be the best for its members and so regularly asks for feedback on what the members want and coming up with ideas to enhance your membership - more intense classes at certain times, bootcamps, charity coffee mornings
Well done to the team!
16 February 2024
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi Orla. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Love pure gym
Pure gym is the best gym about.
Friendly, welcoming community among members and staff. I recently started PT with Gabor as felt needed bit of a boost. I have some injuries and wanted guidance and support. I'm absolutely loving it. He really pushes me in every session and such a lovely friendly guy. Very knowledgeable and always goes above and beyond. Started also doing few classes that he teaches and they very well structured, well thought out and explained. He makes every session and class fun as well as pushing you. Can't recommend him enough if looking for pt or to try out some classes
21 January 2024
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Reply from PureGym UK - Newtownabbey
Hi Ryan, thank you for taking the time to leave this review, we are delighted to see this is 4*s.
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym! Thanks, PureGym
Brilliant gym
Brilliant gym, love the 24 hour concept. The layout and available equipment in the Newtownabbey gym is very good. The only thing I miss is the option to take a cold shower after a hot shower.
28 December 2023
Unprompted review
Reply from PureGym UK - Newtownabbey
Hi there - it's great to hear you're enjoying PureGym, and thank you for the 5* review!
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