PureGym UK - Northallerton Reviews 40

TrustScore 4.5 out of 5

4.6

Yafforth Road, DL6 2XG Northallerton, England, GB


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Rated 4 out of 5 stars

Great selection of equipment and most of the staff are friendly and always looking at giving advice. But Jake needs some people skills and also needs to actually interact with members as they arrive o... See more

Company replied

Rated 4 out of 5 stars

Staff work very hard to provide a positive experience. Equipment is quite low-tech/basic compared to some other gyms - touch screen cardio equipment would be really nice.

Rated 4 out of 5 stars

Attended a bodytone class. with mariola it was well thought out and delivered I don’t do many classes now as they aren’t early enough on a morning and really enjoyed this one Miss the 06:30 cl... See more

Company replied

Rated 4 out of 5 stars

Lovely gym with great facilities. Friendly and professional staff. Only downfall is its hard to get booked on classes on an evening

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Northallerton

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Yafforth Road, DL6 2XG, Northallerton, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

1st time in gym since 2004…

1st time in gym since 2004…

8 February 2025
PureGym UK - Northallerton logo

Reply from PureGym UK - Northallerton

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 5 out of 5 stars

Friendly helpful gym

Friendly atmosphere with good classes.

29 December 2024
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Reply from PureGym UK - Northallerton

Hi Linda - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Love my gym

Love my gym. Its clean, safe, friendly and mostly well-equipped. Gym crew are great. My personal trainer is Joshua...he's a "bad man" just like me. Enjoy my training sessions with him. Showers are clean (most of the time)

28 November 2024
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Reply from PureGym UK - Northallerton

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 4 out of 5 stars

Well ran class

Attended a bodytone class. with mariola it was well thought out and delivered

I don’t do many classes now as they aren’t early enough on a morning and really enjoyed this one

Miss the 06:30 classes ideal for people with early starts

28 November 2024
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Reply from PureGym UK - Northallerton

Hi there - Thank you for taking the time to leave this review! Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym and we'll look into providing more of the 06:30 classes! Thanks, PureGym.

Rated 5 out of 5 stars

Great team work .

Andy makes his classes great fun .

Plus Josh my PT is excellent at what he does .

Great team work all round ….But they are very lucky to have such a great manager Richard .

13 November 2024
Unprompted review
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Reply from PureGym UK - Northallerton

Hi Caroline! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with our PureGym team at Northallerton.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

The office was really helpful and…

The office was really helpful and understanding of my health concerns and my financial situation

1 November 2024
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Reply from PureGym UK - Northallerton

Hi Natalie – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Puregym has a friendly atmosphere

Puregym has a friendly atmosphere, all staff are approachable, good range of equipment to suit different needs and abilities

16 October 2024
Unprompted review
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Reply from PureGym UK - Northallerton

Hi Julie - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere.

We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized, with a wide enough range of equipment to meet our member's fitness needs!

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym

Rated 5 out of 5 stars

Fast and efficientRob service

Fast and efficient service

1 October 2024
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Reply from PureGym UK - Northallerton

Hi Rob! Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was fast and efficient. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Very good first impression

I've never been to the gym before. Very good first impression, all equipment I needed is available. The gym is clean and air conditioned, but it's smaller than expected.

6 August 2024
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Reply from PureGym UK - Northallerton

Hi Miu. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
In the meantime we hope you continue to enjoy your time with us! Thanks, PureGym.

Rated 5 out of 5 stars

Great equipment

Great equipment, friendly atmosphere and very clean

4 March 2024
Unprompted review
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Reply from PureGym UK - Northallerton

Hey Darren - That's great to hear and thanks for the 5* feedback!

Richard, PureGym

Rated 5 out of 5 stars

I am impressed with Pure Gym

I was impressed with the help I got from Kieran when I visited the gym in Northallerton. Joining Pure Gym was very straight forward, it was easy to navigate the application form and set up payments, a refreshingly easy process thank you 😊

21 February 2024
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Reply from PureGym UK - Northallerton

Hi Sharon - thank you for the 5* review and welcome to PureGym!

We're glad to hear Kieran could help with the process and we hope you enjoy your new membership with us. 😊

Richard, PureGym

Rated 5 out of 5 stars

Enjoy every class I go to

Enjoy every class I go to, this is the longest I have maintained a regular gym routine as I feel very comfortable here

20 December 2023
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Reply from PureGym UK - Northallerton

Hi there - it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Rated 5 out of 5 stars

Great gym

Great gym, friendly approachable staff,Great equipment/ classes, always clean 100% from me!

21 December 2023
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Reply from PureGym UK - Northallerton

Hi Amy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Northallerton logo

Reply from PureGym UK - Northallerton

Hi Jacqueline. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym , plenty of equipment, always clean and tidy, staff friendly and knowledgeable, willing to help. Showers clean. Good parking

15 September 2023
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Reply from PureGym UK - Northallerton

Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear that you are enjoying so many aspects of this gym. We are really happy to be able to help you in your fitness goals! Thanks, PureGym

Rated 3 out of 5 stars
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Reply from PureGym UK - Northallerton

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Excellent

Excellence gym

2 May 2023
Unprompted review
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Reply from PureGym UK - Northallerton

Hi George. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Clean

Clean , friendly , knowledgeable, encouraging

17 April 2023
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Reply from PureGym UK - Northallerton

Hi Samantha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Northallerton Pure Gym. Brilliant

Hey Guys, since my joining the Northallerton branch of Pure Gym in Sept 2022 I have nothing but praise for all the staff and the gym itself. The gym is well equipped and the staff are always obliging to help whenever they are able. There always a pleasant atmosphere even when busy and I never miss out on achieving my aims on each visit. Thank you to the manager Richard and his great team as I look forward to my future visits and a healthier future. Phil

12 March 2023
Unprompted review
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Reply from PureGym UK - Northallerton

Hi Mr Bird. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, nice people feel welcome.

7 March 2023
Unprompted review
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Reply from PureGym UK - Northallerton

Hi Gary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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