I just wanted to give a shout out to Matthew one of the trainers currently taking the Lift class on Tues am. His classes are varied/detailed and he ensures proper warms up/cool down (which I have to s... See more
Location
Switch locationLeicester Street, CW9 5LG Northwich, England, GB
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PureGym’s app advertised a “free visit” to Vision Space optical center. When I went, I was charged £30 because the free visit was only valid if you bought glasses costing £50. This is misleadi... See more
Company replied
On 4th November 2022 I suffered a Heart Attack and collapsed in Pure Gym, Northwich. Thankfully the person who found me unconscious was an A&E Nurse from Leighton Hospital. Ambulance phoned for an... See more
Company replied
Very easy site and signing up process. Been previous member a good number of years ago and was impressed with how much the app has improved and the additional information available eg healthy recipes.... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Northwich
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Leicester Street, CW9 5LG, Northwich, England, United Kingdom
3.3
Average
119 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I just wanted to give a shout out to…
I just wanted to give a shout out to Matthew one of the trainers currently taking the Lift class on Tues am. His classes are varied/detailed and he ensures proper warms up/cool down (which I have to say not all trainers do). He also makes a point of getting to know names of people in his class. Definitely a cut above the rest and deserves recognition.
17 February 2026
Unprompted review
Title: Misleading deals and terrible service – avoid!
PureGym’s app advertised a “free visit” to Vision Space optical center. When I went, I was charged £30 because the free visit was only valid if you bought glasses costing £50. This is misleading and dishonest.
The gym itself is no better. Staff are rude, unhelpful, and provide zero support. Asking for assistance is pointless – they simply ignore you or refuse to help.
Do not waste your time or money here.
14 February 2026
Unprompted review
Reply from PureGym UK - Northwich
Hi Carmine- Thank you for taking the time to leave a rating, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. We apologise for any inconvenience caused when trying to use your Member Benefits. To view all the Member Benefits available to you, head to the Member Benefits tile on your Member's Area on our website or 'Member Benefits' under the Account section of our app. We do advise members to check the Terms and Conditions to ensure the offer available is suitable.
So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure your concerns are addressed as soon as possible. Thanks, PureGym
not a great first experience
Since joining the membership and the gym has been very up and down. I joined and within a few weeks the gym was half closed for reburbishments, however not once did i get an email telling me of this. There were posters about saying it would be happening soon but no date information and any communaction I did get was very last minute or even after the fact. No compensation was offrered for this time lost/cancelled classes and the refurbishments were very minimal for the time it took.
I have recently been sick so had to cancel some classes, rather last minute as they were morning classes, instead of heading in and coughing on people and spreading germs and now I am being blocked from the app and classes ( the classes I book in the morning are never full and no one is on the wait list ) which I think is unfair. Hopefully the gym can improve its communication and have more understanding as we come into winter that people may need to cancel rather than spread germs in the gym.
8 May 2025
Reply from PureGym UK - Northwich
Hi Vicki - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 stars. We would like to apologise for any inconvenience caused whilst this refurbishment work took place. We do try and keep disruption to a minimal, and open up access to other PureGym locations. We understand that in some cases, it is not possible to notify us with at least 4 hours notice that you will not be able to attend a class. In this case, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Meh…
Price was good. But the gym itself was cold and unwelcoming. I attended twice, then cancelled.
24 February 2025
Reply from PureGym UK - Northwich
Hi Michelle, thanks for taking the time to leave this review.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We hope to hear from you soon.
Thanks, PureGym
Reply from PureGym UK - Northwich
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
Seamless experience to rejoin
Seamless experience to rejoin. Everything worked like clockwork...except my promocode 😔..otherwise would've been 5 star review.
16 July 2025
Reply from PureGym UK - Northwich
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We look forward to welcoming you back to the gym soon, and if there is any further issues you wish to discuss, please get in contact with our Member Services team on member.services@puregym.com and they will be happy to assist with this!
Thanks, PureGym
hand dryer in men’s changing too low
The hand dryer in the men’s changing area was too low ?
The gym is good but it’s spread out over a couple of warehouse structures and some of the equipment seems dated and somewhat disjointed in relationship to the other equipment surrounding them. Also there’s no sauna!
4 July 2025
Reply from PureGym UK - Northwich
Hi Ian, Thanks for taking the time to leave this review, we're sorry to see it's 3 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Refurbing a gym and giving only some members a discount for the inconvience
This is more about membership services than the gym itself. The gym is currently going through a refurb, there was no warning and no timeframe given. Some members reached out and were given discounts for the inconvience, others were told they wouldn’t be extended the same courtesy because it was against the T&C. The messages I got back and forth said I could go to the next nearest gym (an hour away) or put my membership on freeze (meaning access to no gyms). It’s not a case of they can’t but a case that they won’t.
It’s just incredibly poor customer service which affects their customers wallets, while acting like access to inaccessible gyms is a benefit. Awful treatment. Forget about going here, Snap fitness offer a free trial.
27 May 2025
Unprompted review
Reply from PureGym UK - Northwich
Hi Rhiannon, thanks for leaving us this review. We are sorry to see this is 1 star.
When a club is having a refurb, all members are notified via email regarding this with further information.
As per the terms and conditions: There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances
To discuss this further, please reach out to Member Services who will be happy to advise you further.
Thanks, PureGym
Reply from PureGym UK - Northwich
Hi Wayne - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
I tried puregym in December 2023, terrible experience
I tried puregym in December 2023, due to my circumstances I had to cancel the membership as I no longer could attend the gym. Even though on a pay as you go membership they continued to take another 15 months worth of fees and refused to refund when I realised. Terrible experience.
21 March 2025
Unprompted review
Reply from PureGym UK - Northwich
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Members are able to cancel their memberships anytime or freeze their membership for up to 3 months (in a 12 month period), via the PureGym app or website, on the members area or directly with the bank by cancelling the payment agreement.
As mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. Thanks, PureGym
Ok, but plenty of room for improvement.
Overall a good experience, however, some of the equipment (exercise bikes, Cross Trainer) have seen better days and are corroded and did not run smoothly. Also, the showers are very poor - water pressure is low and the temperature is just above cold!
24 February 2025
Reply from PureGym UK - Northwich
Hi Steve - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club. Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Very disjointed
The dumbell and free weight section is good. However there is a woeful lack resistance machines. For such a large gym, 1 or 2 peices of equiptment for a lot of the machines is shockingly bad.
The lay out of the gym also unfortunately a not great. As an example of the leg press machine is in use... With a cue(which has happend more than once to me) you have to walk through the, functional area, past the CV area, past a studio, past the changing rooms, past the front doors, to the plate loaded leg press machine... To find that also on use. I then have to walk all the way back to where I started to try and piece togther alternative options for my work out.
Don't get me wrong it's first world problems but it's super annoying and the first gym I've had this problem in... I train at at 5.30am so it shouldn't be a problems that time. It's just very dissapointing.
3 January 2025
Unprompted review
Not enough treadmills
I used to use the Gym frequently but on rejoining recently I noticed quite a large reduction in the number of treadmills. At peak time there are not enough. There now seems to be more weight facilties than cardio equipment.
22 January 2025
Unprompted review
Great gyms but staff disappear when needed
I like how useful the app is and how the gyms look and feel and I’m happy to have found the gyms to be clean and safe but if there was anything I could say it’s the staff seem to hide away when you have an issue or question to ask them as a new gym user. I’ve had the get started induction but afterwards your expected to know everything you need to know and get on with it and the staff don’t feel very approachable to be honest. The managers are more than happy to assist but everyone else hides away.
1 January 2025
Reply from PureGym UK - Northwich
Hi Colin - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. Please do feel free to approach and strike up a conversation with our team! If we see people in workouts we won't want to interrupt mid-set of course but if you have questions we're happy to help. Helping people get better workouts is what we do.
Fantastic news to hear that you’re happy with our app. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.
Standards slipping?
Has been cold inside the gym. No paper towels or sanitiser near the treadmills which is a high intense activity area.
14 December 2024
Reply from PureGym UK - Northwich
Hi David - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Good range of equipment
Good range of equipment, pleasant staff and clean environment
4 November 2024
Unprompted review
Reply from PureGym UK - Northwich
Hi David - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Very clear and easy steps to join in…
Very clear and easy steps to join in terms I want
6 October 2024
Reply from PureGym UK - Northwich
Hi Menzies - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym
Everything seemed simple enough and yet…
Everything seemed simple enough and yet when I tried to process payment I couldn't find the box to insert the discount code and then I was charged the full joining fee and first month payment. A bit disappointed to say the least.
28 September 2024
Reply from PureGym UK - Northwich
Hi Adam - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
The discount code section is just above the 'Continue to bolt-ons' button with a button that says 'Add Code'.
If you could get in touch with us directly with the Member Services Team either (by email or via social media) to provide more information we can help you get your membership updated. Thanks, PureGym
Friendly introduction and easy to understand web site
The web site and explanation of the facilities is really easy to follow.
Went to the gym and met Alina, extremely friendly and helpful, showed us round and explained how everything worked.
25 September 2024
Reply from PureGym UK - Northwich
Hi Philip - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym
It couldn't have been simpler to join…
It couldn't have been simpler to join and get in to the gym. The website was clear and easy to use (even at 6am when I had just woken up)
The gym was very clean, had all the equipment I needed and friendly staff.
I couldn't have asked for a better experience. Being able to go to a gym whilst travelling for work was great. I just wish I had a PureGym near me.
15 September 2024
Reply from PureGym UK - Northwich
Hi Giles. Thanks for taking the time to leave this 5 star review, we always appreciate member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
We are always looking to add new clubs, so please keep an eye out online for any opening near you.
We look forward to welcoming you back soon! Thanks, PureGym
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