PureGym UK - Nottingham Basford Reviews 127

TrustScore 4 out of 5

4.0

Sovereign House, NG7 7BA Nottingham, GB


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Rated 5 out of 5 stars

Like I’ve never been away! It’s been 2 years but saw some familiar faces this morning. Equipment looks shiny and new which was great to see. Busy gym but no problem doing my routine didn’t have to... See more

Company replied

Rated 5 out of 5 stars

Excellent gym, friendly environment, plenty of choice of equipment and space to do your exercise. Personal trainers at hand. Excellent opening hours, basically you can go whenever you want 🙌 Can... See more

Company replied

Rated 2 out of 5 stars

No classes during daytime anymore. My work pattern makes it difficult to attend morning and evening classes so cancelled my membership. Spoke to management Kate manger was abrupt and declared we are... See more

Company replied

Rated 4 out of 5 stars

It’s FANTASTIC only annoying thing is weights are left all over the place & never out back by some members also butterfly clips are a nightmare to find. Apart from that. Great equipment weights select... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nottingham Basford

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Sovereign House, NG7 7BA, Nottingham, United Kingdom

4.0

Great

TrustScore 4 out of 5

127 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Like I’ve never been away

Like I’ve never been away! It’s been 2 years but saw some familiar faces this morning. Equipment looks shiny and new which was great to see. Busy gym but no problem doing my routine didn’t have to wait for anything.

22 January 2026
Unprompted review
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Reply from PureGym UK - Nottingham Basford

Hi David- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We also do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. Our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 3 out of 5 stars

Over priced

Poorly maintained equipment parts missing or falling off for the monthly cost you would expect better needs a lot of improvement

9 May 2025
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Reply from PureGym UK - Nottingham Basford

Hi Trevor- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can so this can be investigated further. Thanks, PureGym

Rated 4 out of 5 stars

Value for money

It does exactly what it says on the tin - no frills!

What you'd expect, for what you are paying. A clean gym, with enough equipment to do what you need, when you need.

Always seems to be a shortage of sanitiser spray, so if you are a germaphobe... its probably not the place for you!

18 November 2024
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Reply from PureGym UK - Nottingham Basford

Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Good equipment

Good equipment

16 September 2025
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Reply from PureGym UK - Nottingham Basford

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. It’s great to see your positive comment! Thanks, PureGym

Rated 5 out of 5 stars

Really easy to sign up and it has a app

Really easy to sign up and description is great for each package you want to sign up for.

18 August 2025
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Reply from PureGym UK - Nottingham Basford

Hi Jade - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you have been able to check out some of the other features available on the app, there is lots to explore on there! Enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars

Easy to join and information is easy to…

Easy to join and information is easy to understand

13 July 2025
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Reply from PureGym UK - Nottingham Basford

Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very good gym and very clean

Very good gym and very clean

10 July 2025
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Reply from PureGym UK - Nottingham Basford

Hi Shan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Cheap gym with cheap experience….

Been going to gym on and off for few years. Lately it’s been overcrowded to the point that sometimes there is queue to do a workout, hunting for weights etc. Since it’s cheap hence there are some hunks with absolutely no etiquettes. Weights left anywhere everywhere by some idiots. Worst of all sometimes there is no hand wash liquid or even toilet paper there….looking for another gym from next month….

17 May 2025
Unprompted review
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Reply from PureGym UK - Nottingham Basford

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym

Rated 5 out of 5 stars

Nice place to do exercise lifting…

Nice place to do exercise lifting weights ,spacious car park and free .

16 May 2025
Unprompted review
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Reply from PureGym UK - Nottingham Basford

Hi Andreea - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym.

12 May 2025
Unprompted review
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Reply from PureGym UK - Nottingham Basford

Hi Krisztian - Thank you so much for sharing your feedback, we’re thrilled to see your 5-star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Nottingham Basford

Hi Steven - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Amazing gym

Amazing gym, love to train here.

10 April 2025
Unprompted review
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Reply from PureGym UK - Nottingham Basford

Hi Chris. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Loved my gym session

28 March 2025
Unprompted review
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Reply from PureGym UK - Nottingham Basford

Hi Nelson. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Seamless registration.

Seamless registration.

3 March 2025
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Reply from PureGym UK - Nottingham Basford

Hi Chukwuebuka - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 2 out of 5 stars

Disappointed and VERY dirty/ untidy.

First time in this particular Pure Gym and it was VERY untidy and quite dirty. But, there were a wide range of machines and space to exercise with.

However, there were weights left all around the gym, left on machine as well as machines like the Air bike and benches left in the way of the weights making it difficult to use them or even the space around it.

There were a number of empty water bottles used tissues and blue roll left around the gym floor and on machines making it very uncomfortable to exercise in.

Unfortunately, I didn't see any cleaning stations or bins other than in the changing room.

The changing rooms smelt like a urinal and generally unclean with one of the doors off the cubical hanging on. - Could definitely use some basic hygeine attention!

Overall, the wide variety of equipment was good although they were very basic and could do with updating. But the biggest thing for me was the poor level of cleanliness that let it down drastically. Both members and staff could help improve this.

3 March 2025
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Reply from PureGym UK - Nottingham Basford

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to address this. We fully understand the importance of cleaning supplies being made available and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

Good experience - All under one roof

You can find everything you need to exercise for fitness under one roof.

1 March 2025
Unprompted review
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Reply from PureGym UK - Nottingham Basford

Hi here - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 4 out of 5 stars

Easy to deal with

Easy to deal with

15 February 2025
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Reply from PureGym UK - Nottingham Basford

Hi Chris - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

decent facilities

Quite good facilities, has improved quite a bit since i last used to go there. Easy access to get in but can be very packed and not very spacious around peak times.

20 January 2025
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Reply from PureGym UK - Nottingham Basford

Hi Rhidian! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.

Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Rated 2 out of 5 stars

Too busy, not a nice environment

The gym has a good selection of equipment but unfortunately it’s very difficult to use as this gym is very busy the majority of the time.
There are often groups of 5 or 6 young men moving around the gym together, taking over the space that you’re exercising in so you end up having to move. Randomly boxing each other and pushing each other around next to you whilst you’re trying to exercise.
Equipment is never put back which isn’t the staff’s fault but is frustrating trying to find what you need.
Ever since the changing rooms were refurbished a few years ago there has been a rotten smell coming from the sinks in the women’s changing rooms. At one point it seemed to take over that entire side of the gym. It’s also filthy in the gym the majority of the time.
There are 4 pure gyms south of Nottingham city centre but only one north. We need some more pure gyms around this area as this one is far too crowded. I’ve been a member since 2018 but I’ll be cancelling my membership now.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

The staff are really lovely and…

The staff are really lovely and visitors are very friendly and are always happy to help you use the machines especially if your a new starter

5 January 2025
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Reply from PureGym UK - Nottingham Basford

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

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