PureGym UK - Nottingham Beeston Reviews 166

TrustScore 3.5 out of 5

3.7

The Square Shopping Centre, NG9 2JG Nottingham, GB


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Rated 3 out of 5 stars

Just returned from my first Spin (Cycle) class before Christmas. It was a great class, and the instructor was very informative, but why are the morning classes now 30mins instead of 45mins?! 30mins is... See more

Company replied

Rated 3 out of 5 stars

Extremely disappointed to hear that gym won't be 24 hours anymore. I've been going to the gym late at night (10-12) for the past few years and this will now disrupt my daily routine as I can't go to C... See more

Company replied

Rated 5 out of 5 stars

Nottingham Beeston is a clean and well designed gym. The classes are good and instructors friendly. Love the use of the app which tells you how many people are in the gym to avoid busier times. The ap... See more

Company replied

Rated 5 out of 5 stars

Hello, I am a Former Member. Enroling was Quick & Easy. I am residing in Beeston for the Winter Months ahead. I Hope to use PureGym more often than I did before. Depression, Mental Health Affects my D... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nottingham Beeston

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Square Shopping Centre, NG9 2JG, Nottingham, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Why I am suppose get change

Where am I suppose get change? There’s no men changing it’s out of order. Even the disabled toilet don’t have a handle to flush. What happens if I want to do a number2. Pathetic no shower neither after I joined today and much regret it. Don’t know why I bothered

8 March 2026
Unprompted review
Rated 4 out of 5 stars

Not too bad,

Not too bad,

11 December 2025
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

It was good and easy to join

It was good and easy to join

2 December 2025
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Reply from PureGym UK - Nottingham Beeston

Hi Bajo - Thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. 😊 We’re here to make your fitness journey as smooth and enjoyable as possible. Is there anything you feel we could improve on? Thanks, PureGym

Rated 5 out of 5 stars

Hello🙂🏋🏼‍♀️🌈

Hello, I am a Former Member. Enroling was Quick & Easy. I am residing in Beeston for the Winter Months ahead. I Hope to use PureGym more often than I did before. Depression, Mental Health Affects my Daily Life Routine on & off. Need to try & be more Positive. Thankyou🙂🏋🏼‍♀️🌈

31 October 2025
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Reply from PureGym UK - Nottingham Beeston

Hi Clover - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 4 out of 5 stars
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Reply from PureGym UK - Nottingham Beeston

Hi Rhys - Thanks for taking the time to leave this review. From looking into your account, we can't see any issue with the payments. If you do need to discuss this further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 1 out of 5 stars

bought a membership pin attached to my…

bought a membership pin attached to my email is not working and will not let me log into the app at all, even though the money has been taken out of my account.

30 September 2025
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Reply from PureGym UK - Nottingham Beeston

Hi Lorenzo - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 4 out of 5 stars
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Reply from PureGym UK - Nottingham Beeston

Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It would be great to know where we can improve, please do let us know! Thanks, PureGym

Rated 5 out of 5 stars

Great service

Great service.. Staff are very helpful and friendly.

18 September 2025
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Reply from PureGym UK - Nottingham Beeston

Hi Abigail - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Nottingham Beeston

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Exactly what's needed

Easy to sign up, use Blue light discount and enter the facilities. Very well located
All equipment needed was there, staff and other gym goers are very helpful and friendly

14 August 2025
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Reply from PureGym UK - Nottingham Beeston

Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to join through a discount provider. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so we are pleased to see your positive comments. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy to sign up

Quick and easy to sign up, everything is clear and straightforward.

22 April 2025
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Reply from PureGym UK - Nottingham Beeston

Hi there - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Am a better person.

I use this gym regularly. It's not got the greatest showers or changing room, but that's not what I'm there for! It's got incredible personal trainers and classes. It's good a lot of equipment that I use. I train weights a lot and over the 2 years I've been at this gym I've made huge improvements to my strength and fitness. Over the last 2 years I've seen Courtney Sheriff and she has been the most amazing personal trainer who has helped me so much in confidence in the gym and getting stronger!

12 March 2025
Unprompted review
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Reply from PureGym UK - Nottingham Beeston

Hi there! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with Courtney and your fitness journey!
We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Good equipment

Good equipment, good amenities.

3 March 2025
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Reply from PureGym UK - Nottingham Beeston

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

It is always good for me being retired…Ralph at Gym

It is always good for me being retired I go when I please,but being older ido find the showers are not hot enough,otherwise it’s perfect

5 February 2025
Unprompted review
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Reply from PureGym UK - Nottingham Beeston

Hi Ralph! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We apologise for any inconvenience caused by the showers; please speak to a member of staff in the gym, if problems persist! Thanks, PureGym

Rated 1 out of 5 stars

Most of the devices are broken for…

Most of the devices are broken for several months and nothing is handled

4 January 2025
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Reply from PureGym UK - Nottingham Beeston

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

Rated 5 out of 5 stars
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym. Thanks, PureGym.

Rated 3 out of 5 stars

Only appeared to be one staff member on…

Only appeared to be one staff member on site who then disappeared (downstairs?). So basically no sort of welcome therefore gym is just functional

28 December 2024
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Reply from PureGym UK - Nottingham Beeston

Hi Colin! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system. The POD doors monitor entrance with individual 8 digit code.

As well as this, we have staff monitoring the gym during staffed hours, alongside a 24/7 CCTV team.

We do apologise for any inconvenience caused on your first visit.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated.

In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym

Rated 5 out of 5 stars

Very friendly team and great place to…

Very friendly team and great place to train.

30 December 2024
Unprompted review
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Reply from PureGym UK - Nottingham Beeston

Hi Omar – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 2 out of 5 stars

Changing room

The sink and urinal always smell disgusting and it seems they cannot repair a hand dryer for over a month.

14 December 2024
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Reply from PureGym UK - Nottingham Beeston

Hi Emil - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym

Rated 2 out of 5 stars

The gym and changing rooms are…

The gym and changing rooms are frequently dirty and there are numerous pieces that are broken that seem to take forever to be repaired. Seriously thinking of changing gyms.

28 December 2024
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Reply from PureGym UK - Nottingham Beeston

Hi Mick - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

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