PureGym UK - Nottingham Beeston Reviews 166

TrustScore 3.5 out of 5

3.7

The Square Shopping Centre, NG9 2JG Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Just returned from my first Spin (Cycle) class before Christmas. It was a great class, and the instructor was very informative, but why are the morning classes now 30mins instead of 45mins?! 30mins is... See more

Company replied

Rated 3 out of 5 stars

Extremely disappointed to hear that gym won't be 24 hours anymore. I've been going to the gym late at night (10-12) for the past few years and this will now disrupt my daily routine as I can't go to C... See more

Company replied

Rated 5 out of 5 stars

Nottingham Beeston is a clean and well designed gym. The classes are good and instructors friendly. Love the use of the app which tells you how many people are in the gym to avoid busier times. The ap... See more

Company replied

Rated 5 out of 5 stars

Hello, I am a Former Member. Enroling was Quick & Easy. I am residing in Beeston for the Winter Months ahead. I Hope to use PureGym more often than I did before. Depression, Mental Health Affects my D... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nottingham Beeston

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Square Shopping Centre, NG9 2JG, Nottingham, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really enjoy going to puregym

Really enjoy going to puregym. Lost lots of weight and feel healthier.

4 October 2024
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. First of all congratulations on your weight loss and progression in your fitness!

It's great to hear you enjoy using the gym continue to have a great time throughout your fitness journey! Thanks, PureGym

Rated 5 out of 5 stars

Easy to register just need to see if…

Easy to register just need to see if wasy to get in now

30 September 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Sharon - We truly appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple.

Wishing you the best with your workouts! Thanks, PureGym

Rated 5 out of 5 stars

No fuss joining.

Quick, easy and clear information.

7 September 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Piotr - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

Joining was simple

Joining was simple, clear and low stress - efficient system . I'm going to try the free three-day pass and see how it goes - I so need to exercise !

21 August 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Jane. Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward, and you could take advantage of one of our promotions.

Hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Good orientation

Good orientation to the gym and intro to the use of weights by PT Kacey

29 July 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Sheena - It's great to hear you're enjoying PureGym and had a good orientation! Thank you for the 5* review!

Thanks, PureGym

Rated 2 out of 5 stars

Puregym Beeston

Gym is OK, few things improved since I last time was there, but.. I left this gym due to cold showers, tried again after two years, and still very cold showers? I mean, if I pay for membership I'm sure I pay for warm water in the shower too? Every single shower has cold running water in ladies. Why? Please explain why?

15 July 2024
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Dom. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Our shower temperatures are regulated in club but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym

Rated 4 out of 5 stars

great induction

5 May 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hey there - That's awesome to hear and thanks for the 4* feedback!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely gym well equipped so no waiting…

Lovely gym well equipped so no waiting for my turn on any of it.

28 April 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Juliet! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Very efficient and informative!

Signing up for PureGym is very easy! I had a membership before, so I received emails about their offers and I chose the most profitable one for me to join. All I did was followed the link from the email, chose a gym I would like to go to, type of the membership, paid for it and I was good to go! Setting up a direct debit took some time but you need to be very particular with these things anyway. After signing up, I instantly received emails about how to get access to my gym and how to download their app with workouts. Very efficient and informative!

26 April 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi there - Thank you for the 5* review and welcome back to PureGym!

We hope you enjoy your new discounted membership with us!

Thanks, PureGym

Rated 2 out of 5 stars

Session was good but ‘being a friend’…

Session was good but ‘being a friend’ pin did not work on the door for entry or exit. Staff said this was a common issue.

28 April 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused with your access.

When entering together the main account holder would need to input their own PureGym Pin first and enter the club.
From here the linked Free Friend can enter their own PureGym Pin for access.

In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym

Rated 5 out of 5 stars

Nottingham Beeston is a clean and well…

Nottingham Beeston is a clean and well designed gym. The classes are good and instructors friendly. Love the use of the app which tells you how many people are in the gym to avoid busier times. The app also has virtual sessions if you go away or need to fit it into a busier day which adds to the member experience. My first week has been a very positive experience

2 April 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The gym is clean well equipped and…

The gym is clean well equipped and friendly

28 March 2024
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Dabid - It's great to hear you're enjoying PureGym, and thank you for the 5* feedback!

Thanks, PureGym

Rated 1 out of 5 stars

Gave me the wrong code

Gave me the wrong code, nobody was available to help us at the gym on Saturday morning. Disgrace.

16 February 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We do hope this has now been resolved. If you do require any further help, please contact our Member Services team via email or social media. They will be happy to assist and advise you further.

Thanks, PureGym

Rated 3 out of 5 stars

changing are not clean

8 February 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

First time at a gym

First time at a gym as i have always been terrified.

within 30 minutes I had been shown round and was on a treadmill and now cant stay away.

very welcoming and not the horror show I was was expecting.

6 February 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Jace, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

Clean and Friendly

I found all of the equipment I needed and didn't have to wait too long to move between them

7 February 2024
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Sharon, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 4 out of 5 stars

Great Gym, but please turn the shower temperature up!

The gym facilities are always clean and tidy, however the showers could be warmer. A reduced temperature is appreciated in summer so the sweats don't start again after a good session, but in winter if it doesn't feel any warmer after being run a few times that isn't nice! :-(

25 January 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Darren. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Good overall gym

Don’t believe in giving any less than 5 stars which is why I have but….

On a whole this gym has everything you need and a good commercial gym for all types of gym goers, beginners or advanced. Which is to be expected in a chain like this.

Few points to hopefully try and fix…

Toilets in the men’s were rancid the 3 days I attended this gym. No paper any days and actual faeces on the seats on both so I don’t think this was cleaned for my 3 days visit once.

Awful smell of urinals/sewers downstairs where the dumbbells are racked.. smell there the 3 days too.

Finally, maybe the most important would be the trainers. Whilst the majority seemed pleasant I would say maybe a chat with some of the biggest trainers you have about professionalism and them making you feel comfortable. I asked politely if a trainer and a customer had finished on a machine that had been de-racked but both leaning on.. the reaction from the general client was nice and advised I jumped on. The trainer on the other hand looked at me like well I’d no place being in the gym let alone asking to use a machine he was leaning on and not using. I saw a poster in the bathroom that states about harassment and to report it, I wouldn’t go as far as to say I felt harassed but if I wasn’t a seasoned gym goer and a newbie I would of 100% been put off this place by his reaction to a simple question and the way he stated at me during my session after that.

I’d like to point out I am a personal trainer and to be in this profession you need to be polite, respectful, approachable and above all professional to all people looking to improve their fitness whether experienced or not. This pt is an ambassador of yours and as such should be trained in how to treat all types of clients.

As I said before I am not every going to give less than 5 stars as i understand how the system works but please review this and if anything I hope it helps your team become better trainers personally and professionally.

19 January 2024
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Harry. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so they can discuss this further with you.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please leave a note in the feedback box, which is regularly reviewed.


Thanks, PureGym.

Rated 5 out of 5 stars

Great

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

15 January 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi - it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Rated 1 out of 5 stars

this isn’t PureGym’s fault but I just…

this isn’t PureGym’s fault but I just feel that the Beeston branch is always very crowded like 40+ people and it feels abit unsettling for me to go I can never figure out when is the best time for me to go there if there’s any advice on this I would appreciate

13 January 2024
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look