PureGym UK - Nottingham Beeston Reviews 166

TrustScore 3.5 out of 5

3.7

The Square Shopping Centre, NG9 2JG Nottingham, GB


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Rated 3 out of 5 stars

Just returned from my first Spin (Cycle) class before Christmas. It was a great class, and the instructor was very informative, but why are the morning classes now 30mins instead of 45mins?! 30mins is... See more

Company replied

Rated 3 out of 5 stars

Extremely disappointed to hear that gym won't be 24 hours anymore. I've been going to the gym late at night (10-12) for the past few years and this will now disrupt my daily routine as I can't go to C... See more

Company replied

Rated 5 out of 5 stars

Nottingham Beeston is a clean and well designed gym. The classes are good and instructors friendly. Love the use of the app which tells you how many people are in the gym to avoid busier times. The ap... See more

Company replied

Rated 5 out of 5 stars

Hello, I am a Former Member. Enroling was Quick & Easy. I am residing in Beeston for the Winter Months ahead. I Hope to use PureGym more often than I did before. Depression, Mental Health Affects my D... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nottingham Beeston

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Square Shopping Centre, NG9 2JG, Nottingham, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Decent overall for the price

Decent overall for the price, however:
Gym ceiling has mould in the corners
There’s barely any hooks and tricep training ropes and people queue for them
Not enough cable machines for the amount of members in the gym
Barely any cleaning stations

20 December 2023
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Price is right

Price is right
No frills
Could do with Sky news/sport
Could do with staff applying rules which they never have ie Bags in Gym area
Could have relax area with chairs and drink machine etc

20 December 2023
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Reply from PureGym UK - Nottingham Beeston

Hi Chris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Like it, but.....

Been a member a few years now and like it, just one issue for me. They've replaced the big thick mats in their recently extended and improved stretch area with smaller, narrower and thinner mats which are next to useless to let you stretch properly. Reason given is the big ones we're the wrong brand, so customers suffer because of some ridiculous corporate decision.

20 December 2023
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Reply from PureGym UK - Nottingham Beeston

Hi Andy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Good gym but bad smell

Good gym but there’s always an awful smell in the front left corner of the dumbbell rack it’s always there and smells like it Feces, I thought it was a one off but had been there for weeks now. Other than that the facilities are good and not a bad gym

23 November 2023
Unprompted review
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Reply from PureGym UK - Nottingham Beeston

Hi Vincent. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Good gym, helpful staff.

14 November 2023
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Lee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

A good gym but equipment downstairs i.e…

A good gym but equipment downstairs i.e Cardio machines are awful and about broke. Water is warm and pressure is awful for drinking.

30 October 2023
Unprompted review
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Reply from PureGym UK - Nottingham Beeston

Hi Liam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 5 out of 5 stars

It always suits me to go to pure Gym…

It always suits me to go to pure Gym because of the
Flexibility of the hours being retired, the staff are always helpful it’s really agreat experience

24 October 2023
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Reply from PureGym UK - Nottingham Beeston

Hi Ralph. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Door still not been fix and equipment…

Door still not been fix and equipment still needs to be fixed.

14 October 2023
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Reply from PureGym UK - Nottingham Beeston

Hi Michael. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 5 out of 5 stars

Very helpfull staff

Very helpfull staff, always seen improvement.

13 October 2023
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Georgina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Nice gym

Nice gym, would go again

15 October 2023
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoyed using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Decent gym but too many issues with Out…

Decent gym but too many issues with Out of Order equipment. Seems management take too long to get things repaired.

14 October 2023
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Liam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 2 out of 5 stars

The entrance door out of order for…

The entrance door out of order for weeks. Needs more maintenance.

13 October 2023
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 3 out of 5 stars

Ground floor always smells of sewage

Ground floor always smells of sewage. Apart from that I like this gym.

22 July 2023
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, excellent facilities and a great location.

13 July 2023
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Matt. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Brilliant management

The Manager is always happy to help with your questions! He listens even if he can’t do anything about it. I wish the classes l like starts 6 pm though as l am always fighting against the traffic.

4 July 2023
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Lovelace. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A very clean gym

6 July 2023
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent facilities always a warm…

Excellent facilities always a warm welcome.Kasey introduced himself today as one of the personal trainers asked about my experiences In the gym and had a general chitchat of how I’m getting on and what my goals are meeting next week as a follow-on from where I am looking forward to it see you next week

4 July 2023
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

It’s fine when not too busy

It’s fine when not too busy. When busy it gets frustrating when others sit on machines for ages just scrolling their phones. There should be some protocol around this. Also, the balance of machinery isn’t great. Loads for arms & shoulders, only one abdominal crunch, one leg press on the first floor.

3 July 2023
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Reply from PureGym UK - Nottingham Beeston

Hi Peter. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym!

Brilliant gym which is always spotless and clean. The equipment is superb and is readily available. Great atmosphere in there too.

28 June 2023
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Spencer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The use of equipment and space is great.

18 June 2023
Unprompted review
PureGym UK - Nottingham Beeston logo

Reply from PureGym UK - Nottingham Beeston

Hi Daniel. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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