PureGym UK - Paisley Reviews 171

TrustScore 4 out of 5

4.2

Paisley Retail Park, Renfrew Road, PA3 4BX Paisley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love PureGym and nearly go as far as saying it is life changing. Clean gym, knowledgeable staff, good selection of equipment, great value. I hired a PT a year ago and pointed me in the right directi... See more

Company replied

Rated 4 out of 5 stars

My local gym in Paisley has always been a good place to work out, especially during the pandemic as there were hygiene stations in every hall. Staff made sure cleaning materials were always available.... See more

Company replied

Rated 1 out of 5 stars

The showers are like a roller coaster of sadness, tepid to freezing and using the excuse of saving energy isn't going to stop me from finding a gym that let's me have a decent shower. If you really... See more

Company replied

Rated 4 out of 5 stars

Equipment inventory is all I need. Light, airy atmosphere. Secure entry/exit. Open 24/7, which is useful for me as I can often be in there between 1am and 3am (shift dependant). Flexible terms. Locker... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Paisley

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Paisley Retail Park, Renfrew Road, PA3 4BX, Paisley, United Kingdom

4.2

Great

TrustScore 4 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love PureGym

I love PureGym and nearly go as far as saying it is life changing. Clean gym, knowledgeable staff, good selection of equipment, great value. I hired a PT a year ago and pointed me in the right direction and never looked back. What more can you ask for.

22 February 2026
Unprompted review
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Alan, thank you so much for your 5-star review! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

So much fitter thanks to brilliant team

This is really a huge shout out to the BRILLIANT team at Pure Gym, Paisley, led by Lauren.

I'd always thought that kind of gym wasn't for me. That it was for people who like going to the gym. Fit people. Young people. But, a pal convinced me to go. I say, convinced. Nagged.

So I did a class.

James's Strength class one Sunday morning. Not going to lie, it was hard. And I was waaaay more unfit than anyone else. But he modified some of the exercises. Then afterwards took me another newbie round the equipment and said to try other classes too.

And thanks to Lauren, James, Gemma, Shelby, Ellie and Taylor my fitness has improved beyond measure in just a few months. Classes are like having your own PT. Doing the right exercises that build muscle, work cardio. It only took a few to feel the difference. Things I couldn't do one week, I managed with ease just a few weeks later.

Couldn't be happier. Not just with the increased tone I can already see, but how much fitter I am. In a really short space of time. (And I'm still on low weights.)

So thank you, Team Pure Gym Paisley for making me feel so welcome. And making me much healthier.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

3 emails during one week no one…

3 emails during one week no one responds to me I just want to renew my old account in pure gym I'm student it's shame it's not way to do this only way is to do new account with new pin I want mynold account website it's uselesscna do it without email pu. They they not even respond only way it's via unidays and do a new account... Time to fix something or time to find time to respond to emails, guys something like this make me to go to the different gym then PureGym because of weakness in the system

5 January 2026
Unprompted review
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Mateusz - Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us and we're sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. In the meantime, we do aim to make it really easy to restart your membership! You just need to log into your Member's Area using your previous email address and PIN and select any of the options to restart your membership. You can also enter the same email address as previously used if joining through a company! Please be assured that our team is here to assist you and ensure your concerns are addressed as soon as possible. Thanks, PureGym

Rated 5 out of 5 stars

Large and spacious

Large and spacious

27 February 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Sukhdeep. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Great

Great that you can pop in anytime you like. App easy enough to use. Loads of home workouts too. Joined initially for classes but fell away from attending when classes I enjoyed the most no longer fitted in with my schedule. Loads of equipment to chose too so will most likely rejoin in the future.

6 May 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Louise- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment and classes so that members have a variety of ways to workout. We also know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We hope to see you back as a member soon! Thanks, PureGym

Rated 5 out of 5 stars

Joined a couple o months ago ago

Joined a couple o months ago ago. Out of this world equipment, and staff are very attentive. My only gripe is is the dressing room, as it’s definitely not big enough for the volume of guys using it. Apart from that, excellent value for you money.

1 December 2025
Unprompted review
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Billy- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates! We are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Main point is 24 hr access

Main point is 24 hr access , plenty of machines and now free weights.

25 November 2025
Unprompted review
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Ronnie - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Clean and well laid out gym ,friendly…

Clean and well laid out gym ,friendly staff and atmosphere.

22 November 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Antony - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Rated 5 out of 5 stars

oner naci ozcan

hi lm almost 1 years

19 November 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi- Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we hope to see you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Awesome gym

The setup is amazing, the gym was immaculate and very easy to work your way round. Really enjoyed my session today and will definitely be back.

9 November 2025
Unprompted review
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Martin - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Face to face help was a joy. I wish more companies would take heed

Shaun was really helpful with the online process. I wish companies would realize that customers over 60 prefer face to face. Had he not caught my eye today I'd probably have walked away.

3 November 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Sally - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

We have decided it's time to get…

We have decided it's time to get fitter. It took me a while to make the choice. My partner has been with you for a few years but I was unsure.Since my first visit and meeting James I have made the commitment to join.James Hayes has explained everything and made it all seem something I can do and enjoy looking forward to getting to know the equipment as you have a very impressive range and space to work out and I appreciate the ladies only space that is important to me

5 October 2025
Unprompted review
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Jacqueline - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the aspect of having a dedicated women's workout space, we are proud to be able to offer this in some of our gyms! Thanks, PureGym

Rated 5 out of 5 stars

Very simple and easy set up system.

Very simple and easy set up system.

29 September 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Alan - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Easy and quick....

Joining was done online, outside the venue and it took only 1 minute before I had my pin code to enter.
Easy and quick....

8 September 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Maureen - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 4 out of 5 stars

Very easy to join set up direct debit…

Very easy to join set up direct debit was a bit apprehensive as not great with these things but no problems.went to gym Ist in paisley spoke with manager re joining she was really nice and very helpful which made my decision to join .

19 August 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Marie - Thanks for taking the time to leave this review, we are delighted to see this is 4 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and we hope you enjoy your new membership! Thanks, PureGym

Rated 3 out of 5 stars

They are going through refurbishment at…

They are going through refurbishment at our paisley gym so not a happy bunny at the moment

18 February 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Philip. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We love improving our gyms and we always notify members when any refurbishments will be taking place. We let members know when certain areas of the gym will be out of use and which gyms they can access in the meantime so members do not have to miss a workout, however, we would like to apologise for any inconvenience caused by this.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

If you wish to discuss this further for us to investigate, you can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com and they will be more than happy to assist with this.

We look forward to hearing from you soon.

Thanks, PureGym

Rated 4 out of 5 stars

Easy if stressful…

It was easy with a little help from one of your staff. Not too happy about having to fill it all in standing outside the doors would have preferred more privacy what with people coming and going. That said it is undergoing extensive refurbishment so perhaps there was no area available

21 July 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Marion - Thank you for taking the time to leave this review, we always appreciate and take onboard member feedback. As an online gym company, we try and make the sign up process as smooth and quick as possible, and this is done online. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Mark - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Joining couldn't have been easier

Joining couldn't have been easier. Not expensive either.

30 May 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Lynn - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 4 out of 5 stars

A nice offer to get me back

It was easy to fill in the form and give my card details for the payments. Renewal with 30% off and no membership fee is good

20 May 2025
PureGym UK - Paisley logo

Reply from PureGym UK - Paisley

Hi Reuben - Thank you so much for sharing your feedback—we’re pleased to see this is 4 stars! We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look