PureGym UK - Port Talbot Reviews 69

TrustScore 4.5 out of 5

4.5

Baglan Bay Retail Park, SA12 7BZ Port Talbot, GB


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Rated 5 out of 5 stars

Very clean gym Very helpful staff Best thing about this gym no meatheads Good atmosphere , everyone who’s training there polite and genuine Nobody doing stupid selfies and camming themselves fo... See more

Rated 4 out of 5 stars

Great new gym. Good location (but can be a bit hazardous at peak times) clean, bright spacious and professional staff. Very open to feedback and as demand increases they will add extra machines/ stat... See more

Company replied

Rated 1 out of 5 stars

Have had nothing but problems with this shocking company. The gyms themselves have (depending on where you go) less equipment than thegymgroup's while being more expensive. But my main gripe is the s... See more

Company replied

Rated 5 out of 5 stars

Only gym iv been to and it's like my second home everyone is so friendly and helpful Honestly love going to the gym and I never thought I ever say that Started on the 10th nov been going ever since... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Port Talbot

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Baglan Bay Retail Park, SA12 7BZ, Port Talbot, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good gym

Very clean gym
Very helpful staff
Best thing about this gym no meatheads
Good atmosphere , everyone who’s training there polite and genuine
Nobody doing stupid selfies and camming themselves for socials

12 October 2025
Rated 5 out of 5 stars

Pure gym is great and I would recommend…

Pure gym is great and I would recommend it to anyone

22 October 2025
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Reply from PureGym UK - Port Talbot

Hi Robert- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout! We are really happy to hear you enjoy using the gym overall and would recommend us to others! Thanks, PureGym

Rated 5 out of 5 stars

PureGym

PureGym , a great Gym and Fitness company, along with really nice People and a great community, definetly

17 February 2026
Unprompted review
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Reply from PureGym UK - Port Talbot

Hi Alex. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding your recent experience at PureGym and that you enjoy using the gym overall! Looking forward to seeing you back soon. Thanks, PureGym

Rated 5 out of 5 stars

Clean affordable and great staff

Plenty of equipment free even on peak times. Clean equipment. And great and helpful staff. would recommend.

28 April 2025
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Reply from PureGym UK - Port Talbot

Hi Cai- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Easy going and efficient

Easy going, didn't try to rush around all the equipment, answered all my questions, efficient and effective.

14 October 2025
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Reply from PureGym UK - Port Talbot

Hi Indigo - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We love being able to help and chat to our members when given the opportunity to do so! We are really glad to hear you enjoy the gym, and it's great to hear your positive feedback for the gym team! Thanks, PureGym

Rated 5 out of 5 stars

So Easy And Classes and information…

So Easy And Classes and information very clear and easy to follow.

16 September 2025
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Reply from PureGym UK - Port Talbot

Hi Dennis - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 2 out of 5 stars

Corporate membership

Corporate membership, we are trying to change our home gym, as far as we're aware all additional payments have been made but we still cannot access the correct gym.

18 June 2025
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Reply from PureGym UK - Port Talbot

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We would advise reaching out to Member Services via email or social media DM as they will be able to take a look at your account and advise further.

Thanks, PureGym

Rated 4 out of 5 stars

Plenty of space

Plenty of space, the kit is in very good condition, and there is enough availability.

10 June 2025
Unprompted review
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Reply from PureGym UK - Port Talbot

Hi Phil. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Joining experience

It was really easy to join and with a variety of plans at reasonable prices

23 April 2025
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Reply from PureGym UK - Port Talbot

Hi Alun - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Always enjoy this gym.

Always enjoy this gym i go at an ungodly hour but it's always clean and tidy and everyone is respectful to each other. Weights are always replaced after use. Just a pleasant experience.

19 April 2025
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Reply from PureGym UK - Port Talbot

Hi Richard - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. Going to the gym at ungodly hours is such a vibe! Very relaxed time to go.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Can’t complain about anything

Can’t complain about anything

30 March 2025
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Reply from PureGym UK - Port Talbot

Hi JB. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Frienðly and professional Staff

Very helpful staff, A quick chat with the manager will get you aligned with the correct personal trainer for your goals. Staff will go out of their way to assist even when they are off duty

30 March 2025
Unprompted review
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Reply from PureGym UK - Port Talbot

Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

I really enjoyed it and I would…

I really enjoyed it and I would recommend it to friends to join

19 March 2025
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Reply from PureGym UK - Port Talbot

Hi Carly! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Great machines ,great staff

Great machines ,great staff

26 February 2025
Unprompted review
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Reply from PureGym UK - Port Talbot

Hi Steve - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment available. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Good size gym

Good size gym. The team in the gym are very friendly. Good vibe and energy to the gym. Only one down size the changing rooms need to be bigger.

16 February 2025
Unprompted review
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Reply from PureGym UK - Port Talbot

Hi Paul – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Really simple process when joining

Really simple process when joining, and the app is user friendly, looking forward to my induction.

30 January 2025
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Reply from PureGym UK - Port Talbot

Hi Claire - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 4 out of 5 stars

Loved the lay out

Loved the lay out , aim to join. Would liked to have seen more exercise bikes there.

26 January 2025
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Reply from PureGym UK - Port Talbot

Hi Beverly - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Great value for money

Great value for money. Instructors helpful and friendly.

1 January 2025
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Reply from PureGym UK - Port Talbot

Hi Helen! Thank you for taking the time to leave this 5 star review.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 3 out of 5 stars

General Review.

In the early days problems such as lack of temperature of heat in showers which personally still leaves room for improvement other than that good range of classes and most instructors are friendly and approachable.

29 December 2024
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Reply from PureGym UK - Port Talbot

Hi Sean! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club. Thanks, PureGym

Rated 3 out of 5 stars

I used to love PureGym in PT but…

I used to love PureGym in Port Talbot but now that Jon has moved to work in Cardiff Gate PureGym there is no step class and Bodycombat classes have also stopped there is no actual “fun” classes anymore.

14 December 2024
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Reply from PureGym UK - Port Talbot

Hi Leanne - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars.

We are always keen to receive feedback so we can improve our service.

We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements. Thanks, PureGym

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