Over the last few weeks it's been very frustrating, classes have been on the app, I book, then no trainer turns up, I msg the gym but no reply. During the cold weather, the car park has been... See more
Company replied
Location
Switch locationBridge Retail Park, WA7 5AQ Runcorn, GB
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See what reviewers are saying
I grabbed a free three day pass offer before signing up. The App is really good, easy to book classes, add goals and receive a personalised programme. Feel confident now starting and loads of support... See more
Company replied
Overall I’ve got no issues with this gym, but some equipment could do with repairs or upgrades. Although this would not stop my workout, as I would find alternative solution, others though maybe a lit... See more
Company replied
I’ve been going pure gym now on and off for many years , there hasn’t been any improvement in equipment etc over the years or facilities . Also to point out as a female who attends evenings alone . T... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Runcorn
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Bridge Retail Park, WA7 5AQ, Runcorn, United Kingdom
4.3
Excellent
96 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Good value for money
Good variation of equipment and staff are great, but not overly clean
1 June 2025
Reply from PureGym UK - Runcorn
Hi Meg- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
No phone service
I just wish there was a telephone service for queries and info. It took me 5 days to find out why my pin was blocked.
4 September 2025
Reply from PureGym UK - Runcorn
Hi, thanks for taking the time to leave this review!
We apologise for any inconvenience caused by this. We no longer accept inbound calls from members, but our Member services team can always be contacted via Social Media DM or email at member.services@puregym.com.
Our team work hard to get through all messages and always aim to be back in touch to assist with your query as soon as they can.
If you are at the gym during staffed hours and require further assistance, please do not hesitate to press the assistance buzzer on the Easy Access doors so a member of the team can help!
We hope to see you back in the gym soon!
Thanks, PureGym
Jack was extremely helpful
Jack was extremely helpful. Looking forward to my fit journey with you.
30 August 2025
Reply from PureGym UK - Runcorn
Hi Tumi - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi Derek - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Participated in leigh's lunch time lift…
Participated in leigh's lunch time lift class,great class well worth attending.
All for mental health week
14 May 2025
Unprompted review
Reply from PureGym UK - Runcorn
Hi Jane - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed this class as part of Mental Health Awareness Week! Thanks, PureGym
Let down by dirty changing rooms
Let down by dirty changing rooms. Mostly litter but the changing room and lockers are not looked after.
Nice Gym equipment, plenty of space
26 April 2025
Reply from PureGym UK - Runcorn
Hi Graham - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Staff are amazing
Staff are amazing, equipment is second to none and range of classes is very comprehensive. PT instructor is a must if you want to use the numerous pieces of equipment.
28 March 2025
Unprompted review
Reply from PureGym UK - Runcorn
Hi Niel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Runcorn is poor machine are poor needs…
Runcorn is poor machine are poor needs updating and not big enough…
28 December 2024
Reply from PureGym UK - Runcorn
Hi Jake - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
It was good however the weights are all…
It was good however the weights are all over the place and not in order
23 November 2024
Reply from PureGym UK - Runcorn
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. Your feedback regarding the weights has been passed onto your local club for review.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Reply from PureGym UK - Runcorn
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Easy to join
2 September 2024
Reply from PureGym UK - Runcorn
Hi Miss Formby. Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
I grabbed a free three day pass offer…
I grabbed a free three day pass offer before signing up. The App is really good, easy to book classes, add goals and receive a personalised programme. Feel confident now starting and loads of support available in gym. I had a show around with a PT who explained how they are available anytime for questions and to book 121.
23 August 2024
Reply from PureGym UK - Runcorn
Hi there - It's great to hear you enjoyed your first visit to PureGym, and our gym team could help show you around!
Thank you for the 5* review!
Thanks, PureGym
I popped in for a look around and the…
I popped in for a look around and the staff at the runcorn gym were very welcoming, shown me round and answered any questions...joined online straight away
20 August 2024
Reply from PureGym UK - Runcorn
Hi there. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoyed your tour, and all queries were answered ahead of joining.
Enjoy your membership with us! Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi Sandra - Thank you for the 5* review and welcome to PureGym!
We hope you enjoy your new membership with us!🙌
Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi Tony! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Great convenient gym
Relaxed, friendly, well equipped gym…it’s clean and has a good variety of equipment to use. And no judgement!
14 July 2024
Unprompted review
Reply from PureGym UK - Runcorn
Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
app and joining process is very easy…
app and joining process is very easy and customer friendly.
27 June 2024
Reply from PureGym UK - Runcorn
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
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