Over the last few weeks it's been very frustrating, classes have been on the app, I book, then no trainer turns up, I msg the gym but no reply. During the cold weather, the car park has been... See more
Company replied
Location
Switch locationBridge Retail Park, WA7 5AQ Runcorn, GB
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See what reviewers are saying
I grabbed a free three day pass offer before signing up. The App is really good, easy to book classes, add goals and receive a personalised programme. Feel confident now starting and loads of support... See more
Company replied
Overall I’ve got no issues with this gym, but some equipment could do with repairs or upgrades. Although this would not stop my workout, as I would find alternative solution, others though maybe a lit... See more
Company replied
I’ve been going pure gym now on and off for many years , there hasn’t been any improvement in equipment etc over the years or facilities . Also to point out as a female who attends evenings alone . T... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Runcorn
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Bridge Retail Park, WA7 5AQ, Runcorn, United Kingdom
4.3
Excellent
96 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Runcorn Gym
Runcorn Gym
I joined so I could do a few classes a week there are 3 classes that suited me
Body tone
Abs tone
Pump
Abs class always mid day & the other 2 between them I get 1 class a week that’s after 4pm why they can’t alternate early & later so people who work can do the classes I don’t know but at this rate I’ll be cancelling mine & my daughters memberships!
13 March 2022
Unprompted review
Reply from PureGym UK - Runcorn
Hi Climpie, thanks for your message. We are sorry to see this is 1 star. We appreciate and value our member feedback.
Class availability will depend on PT availability and member demand. We would advise speaking to the Gym Manager if you would like to discuss this further.
Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!.
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Excellent value great staff
30 October 2021
Reply from PureGym UK - Runcorn
Hi Ann. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in, do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Quick easy to use always clean an well…
Quick easy to use always clean an well maintained. Not much else to say ticks all the boxes
8 September 2021
Reply from PureGym UK - Runcorn
Hi Bobkk. Thanks for taking the time to leave this review, we are delighted to see this 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the gym!
Thanks, PureGym
Hard work but we’ll explained
6 September 2021
Reply from PureGym UK - Runcorn
Hi Mrs Hall. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)
It's to hear you enjoy using the gym!
Thanks, PureGym
Unclean
I started to use this gym because it was more convenient for work (I used to go to Warrington)
And compared to the Warrington gyms, this gym is a disgrace, the weights are never stocked up and is not clean.
10 August 2021
Reply from PureGym UK - Runcorn
Hi Sarah, thank you for your review. We appreciate and value our member feedback and apologise for any inconvenience caused.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness.
Thanks, PureGym
Reply from PureGym UK - Runcorn
Hi Ste. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
Its great to hear you enjoy using the gym overall!
Thanks, PureGym
Nice view workout
Been going here for months and I love the atmosphere and the amount of different workouts you can do each day.
I found the classes help you make top progress during their sessions.
9 August 2021
Reply from PureGym UK - Runcorn
Hi Jack. Thanks for taking the time to leave this review! We are delighted yo see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time.
It's great to hear you enjoy the classes and enjoy using the gym!
Thanks, PureGym
Staff uninterested in hygiene.
Groups of youngsters using the machines and not wiping down after themselves.
Staff wandering round chatting to each other completely oblivious.
9 August 2021
Reply from PureGym UK - Runcorn
Hi. Thank you for leaving us a review. We are sorry to see this is 1 star. We appreciate and value member feedback and would like to apologise for any inconvenience caused.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and ask that all members continue to follow the TrainSafe rules set out on our website.
Thanks, PureGym
Cleaning stations for most part do not…
Cleaning stations for most part do not have spray to wipe down stations.
9 August 2021
Reply from PureGym UK - Runcorn
Hi Daniel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with.
Thanks, PureGym
Decent place but needs updating…
Decent place but is in dire need of a refurb, or even just a few new/extra barbells/weight plates and a bigger weights area. Some of them are extremely tired and need replacing and the waiting times for that kind of equipment are long with how popular the weights area is.
7 August 2021
Reply from PureGym UK - Runcorn
Hi Nathan, thank you for taking the time to leave us a review. We appreciate and value member feedback.
We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - Runcorn
Hi Michelle. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
We are really happy to hear you enjoy using the gym!
Thanks, PureGym
lacks a variety of machines
lacks a variety of machines. Too much of the same machines and stations but all round a good, clean gym.
6 August 2021
Reply from PureGym UK - Runcorn
Hi Kita. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
It's great to hear you are enjoying the gym overall.
Thanks, PureGym.
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