PureGym UK - Rushden Reviews 87

TrustScore 4 out of 5

3.8

Crown Park, NN10 6AR Rushden, GB


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Rated 5 out of 5 stars

My first visit, gym is nice and clean, the people in there using seemed friendly and helpful.Wasn’t overloaded with members when I went which is how I like it. Lots of equipment and user friendly espe... See more

Company replied

Rated 5 out of 5 stars

Really easy to register. Love the QR code access to the gym through the app. Love the impersonal nature of it all. Book on the app, turn up to the class, work out, leave. The person that was running... See more

Company replied

Rated 2 out of 5 stars

Upon entering the puregym site in rushden I went to purchase a protein shake from the vending machine. After consuming half the bottle it seemed to taste a bit weird. After looking at the best befor... See more

Company replied

Rated 4 out of 5 stars

Had a friend membership with my husbands membership to try the gym to see if I wanted to join. This allowed me four visits which I used up but I could not see anyway to upgrade my membership to a ful... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Rushden

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Crown Park, NN10 6AR, Rushden, United Kingdom

3.8

Great

TrustScore 4 out of 5

87 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Gym

Great Gym, In a good location. Wish it was a little bigger but it has everything needed to get big gainz !

2 March 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Jnr. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

I enjoyed my first session but was…

I enjoyed my first session but was disappointed that they didn’t have personal trainers even though we saw one as he had a T-shirt saying personal trainer on it also no padlocks on lockers so didn’t want to leave my personal stuff in there

1 March 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Mary. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

What I like about the gym is the…

What I like about the gym is the following, few mirrors. No TV screens, top quality equipment. And people there to exercise, not pose.

24 February 2024
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Reply from PureGym UK - Rushden

Hi Gary, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear this feedback and you are enjoying PureGym!

Richard, PureGym

Rated 4 out of 5 stars

Easy to follow

Easy to follow

18 February 2024
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Reply from PureGym UK - Rushden

Hi Heather! Thanks for taking the time to leave this review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Is there anything you feel we could improve on? Thanks, PureGym

Rated 5 out of 5 stars

Great equipment

Great equipment, and a great atmosphere.

8 February 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The instructors in the classes always…

The instructors in the classes always make you feel motivated.

12 February 2024
Unprompted review
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Reply from PureGym UK - Rushden

Hi Tina, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Millie, PureGym

Rated 1 out of 5 stars

First time with my daughter didn’t like…

First time with my daughter didn’t like the fact u didn’t get help when trying to obtain a day pass it stressed me out .i had just finished work in a very stressful job and like to distress at the gym but found pure gym made me very stressed before i go in .tbh id like a refund for me and my daughter. As I found the experience awful .i will stay at my gym thanks. ,I was thinking of joining but maybe not .

24 January 2024
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Reply from PureGym UK - Rushden

Hi Victoria, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We do now hope this has been resolved. If you require further help, we advise contacting Member Services via email or social media as they will be happy to advise and assist you further.

Thanks, PureGym

Rated 1 out of 5 stars

Bought day pass

Bought day pass, I had wait nearly 1h to get a pin, it isn't acceptable,

23 January 2024
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Reply from PureGym UK - Rushden

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We do hope this has now been resolved. If you require any help going forward, please contact Member Services via email or social media. They will be happy to advise and assist you further.

Thanks, PureGym

Rated 3 out of 5 stars

Need some variety please

A really great gym, friendly atmosphere and good mix of equipment plus the staff are genuinely a great team. A key part of the gym for me is the classes on offer however now looking possibly elsewhere as the same instructor ( although a lovely guy & a good trainer ) does the morning classes after 9 and for months now it’s been the exact same music each class coupled with exactly the same routine with no variation week to week. This instructor only did one of the days and felt I couple cope with the one repeated session but now does all the classes. Whilst described as Legs, bum & tum or pump you end up again with the same music…. For the love of God mix it up a little or vary the trainers taking the morning classes.

15 January 2024
Unprompted review
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Reply from PureGym UK - Rushden

Hi Maria. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Nice clean gym

Good place to get fit

15 January 2024
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Reply from PureGym UK - Rushden

Hi Ricardas, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 2 out of 5 stars

Value for money, not really

You should be more honest and upfront with your pricing policy.

When I got to use the facility for the first time, the spin bikes were all broken.

The unlimited sports water was limited!?!

Could not hear my music in my own headphones.

No lockers - no one mentioned i would need to bring a padlock.

6 January 2024
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 5 out of 5 stars

Great equipment and friendly helpful…

Great equipment and friendly helpful staff

12 January 2024
Unprompted review
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Reply from PureGym UK - Rushden

Hi Mark! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

PT session with Adhinio is highly…

PT session with Adhinio is highly recommended. As a more mature female he gave me the confidence to get back in the gym. Puregym caters for all age groups and abilities so I feel really comfortable.

8 January 2024
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

PureGym Rushden

PureGym Rushden is a clean, friendly safe space to train, no matter your size or previous experience. The knowledge and support of staff is fantastic, in particular Rachel Benton. She has a wealth of experience, especially working with women over 40. Her classes are unique and motivational and she is always happy to help with the challenges that come with physical and emotional barriers to exercise and confidence. I highly recommended this Gym and all who work in it. This is the first time I have stuck with exercise for so long and enjoyed it!

18 December 2023
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Vicky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

I got a parking ticket for being at the…

I got a parking ticket for being at the gym too long and it hasn’t been resolved, I’ve had no help no guidance and no initiative to sort it out

21 December 2023
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Reply from PureGym UK - Rushden

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome.

Thanks, PureGym.

Rated 3 out of 5 stars

There’s not enough ropes bars smith…

There’s not enough ropes bars smith machines

14 October 2023
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Reply from PureGym UK - Rushden

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 2 out of 5 stars

Too busy most of the time

I’ve been a member here since it opened. Sadly, it’s just got far too busy. Decent equipment, just not enough of it. Extremely busy and noisy most of the time. I’ve just been there on a Monday afternoon and given up. There’s no point. Trying to do anything takes so long. A quick hour in there is now impossible. Evenings and Saturday mornings are ridiculous. Can’t access any of the machines. Free weights area far too crowded. They only have two standard upright exercise bikes. It seems like they’ve taken on too many members for the size of the gym.

7 August 2023
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 4 out of 5 stars

Very busy and well equipped

The staff member was friendly and motivated. I think the intro sessions should be done at a quieter time. It was extremely busy and noisy so found it difficult to hear and follow what was being taught. As an older lady that hasn't attended a gym in many years I felt I needed a more one to one introduction. It felt very daunting for me. I will try to go at a quieter time next time.

18 July 2023
Unprompted review
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Lisa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 4 out of 5 stars

Great gym

Great gym, needs wifi as there are signal issues in there and the gym can get really busy

4 July 2023
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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