PureGym UK - Sevenoaks Reviews 119

TrustScore 4.5 out of 5

4.6

Otford Road Retail Park, TN14 5EG Boston, GB


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Rated 5 out of 5 stars

The gym is spacious, has good modern equipment, staff are helpful and visible and it doesn’t have extremely loud music. It’s also very clean, even in the showers after the teenagers have been in. PT C... See more

Company replied

Rated 4 out of 5 stars

It’s a large, spacious gym with new equipment, albeit some are already not working. (New gym) It’s very busy 5-7pm and you often have to wait for popular equipment and the parking is a nightmare... See more

Company replied

Rated 4 out of 5 stars

Pure Sevenoaks is lovely, staff are friendly ans approachable, locker rooms/showers clean. Equipment regularly available. Having parking on site is amazing, and the main reason I signed up to this gym... See more

Company replied

Rated 4 out of 5 stars

Everything is perfectly fine apart from the fact that there are no sanitising stations to wipe off the equipments (i.e. blue roll and antibacterial sprays) prior to use when necessary. Eventually you... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Sevenoaks

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Otford Road Retail Park, TN14 5EG, Boston, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The gym is spacious

The gym is spacious, has good modern equipment, staff are helpful and visible and it doesn’t have extremely loud music. It’s also very clean, even in the showers after the teenagers have been in. PT Carlos is great too.

12 February 2026
Unprompted review
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Reply from PureGym UK - Sevenoaks

Hi Joanna- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we also love being able to help and chat to our members when given the opportunity to do so! We’re so glad to hear of this excellent experience, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you back at the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

Easy sign up!

30 October 2025
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Reply from PureGym UK - Sevenoaks

Hi Terry - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Best spin classes with Darren!

The Wednesday morning spin class with Darren are just the best classes ever!
Since I joined 3 months ago, I always make sure to book this one. Full of great energy! I recommend

22 October 2025
Unprompted review
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Reply from PureGym UK - Sevenoaks

Hi Margaux - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Friendly, well run gym. Good classes and equipment

27 September 2025
Unprompted review
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Reply from PureGym UK - Sevenoaks

Hi Marie - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym

Rated 5 out of 5 stars

Seamless onboarding process!

Seamless onboarding process!

24 September 2025
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Reply from PureGym UK - Sevenoaks

Hi Ehi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Really easy to join and app very user friendly

Really easy to join, great deal for joining through my vitality health insurance. Easy use app.

3 September 2025
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Reply from PureGym UK - Sevenoaks

Hi Sean - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to secure a discounted rate. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym

Excellent option for those travelling with work - hassle free 3 day pass - works well for me!

Excellent gym, good buzz….. lots going on

14 August 2025
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Reply from PureGym UK - Sevenoaks

Hi Scott - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments and hear that you found the 3 day pass option a hassle free way to access the gym! Thanks, PureGym

Rated 5 out of 5 stars

Very helpful member of staff explained…

Very helpful member of staff explained it all then went online and joined

26 June 2025
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Reply from PureGym UK - Sevenoaks

Hi Simon - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Simple and straight forward and the App…

Simple and straight forward and the App is easy to navigate

27 May 2025
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Reply from PureGym UK - Sevenoaks

Hi Wentworth - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Very easy to do and necessary…

Very easy to do and necessary information provided

13 May 2025
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Reply from PureGym UK - Sevenoaks

Hi Morgan - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Excellent experience signing up

Excellent experience signing up. Very easy. Everything was explained clearly. Looking forward to getting started.

27 February 2025
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Reply from PureGym UK - Sevenoaks

Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Joining for the first time

Excellent web site set up giving clear and concise information and instructions on what to expect how to join and what services and costs apply

24 February 2025
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Reply from PureGym UK - Sevenoaks

Hi David - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Get yourself to Sevenoaks!

Fantastic equipment, really friendly staff and clean facilities

18 January 2025
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Reply from PureGym UK - Sevenoaks

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

It was a very busy time

It was a very busy time. My partner reported the male bathroom was very dirty.

21 January 2025
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Reply from PureGym UK - Sevenoaks

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

The sevenoaks Puregym is managed really…

The sevenoaks Puregym is managed really well in the sense that all equipment is maintained well and has regular inspections. I've been to many puregyms where there have been screws lose in equipment and poor maintenance in machines. This is not the case in sevenoaks puregym. The gym is clean and kept in good condition. The staff there post information on social media so everyone attending this gym knows and understands new things and need to know info about the gym.

30 December 2024
Unprompted review
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Reply from PureGym UK - Sevenoaks

Hi Thomas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great PG branch with helpful PT's

I've been using PG Sevenoaks for several months now, splitting my time between here and other PG's. By far, this is the best PG branch I have come across. Clean & tidy, good range of equipment and timetable is good with helpful PT's.

2 December 2024
Unprompted review
PureGym UK - Sevenoaks logo

Reply from PureGym UK - Sevenoaks

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 5 out of 5 stars

I would throughly recommend Sevenoaks…

I would throughly recommend Sevenoaks PureGym. A great experience

2 December 2024
Unprompted review
PureGym UK - Sevenoaks logo

Reply from PureGym UK - Sevenoaks

Hi Tom - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Seamless and easy

Seamless and easy, all online and easy to navigate app

28 November 2024
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Reply from PureGym UK - Sevenoaks

Hi Paul - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 3 out of 5 stars

Misleading promotions

I was offered a free upgrade for a month but it wasn’t clear that there was a charge if you wanted to downgrade your membership in future which was very misleading.

14 November 2024
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Reply from PureGym UK - Sevenoaks

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

All promotional Terms and conditions can be located here www.puregym.com/membership-terms-conditions/ and would always encourage members to read these prior to making any membership changes.

For your Free Month on PLUS you will continue to pay your standard CORE rate for 1 month but have access to try all the PLUS benefits including multi gym access at your rate or less, yanga water, bring a buddy and advance class booking: www.puregym.com/plus/

If you do have a pre existing rate for being a member of ours for a long time, or having a previous offer any membership changes would risk loosing this rate.

Any further queries regarding your membership and payments please reach out to our Member Services team who can assist further. Thanks, PureGym

Rated 3 out of 5 stars

classes are getting less

love the gym and classes , but the classes are getting less and less as the instructors concentrate on their PT clients and don’t have the time to continue with their classes which isn’t great ..

14 November 2024
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Reply from PureGym UK - Sevenoaks

Hi Justine! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date/time of these classes or names etc.) so this can be fully investigated. Thanks, PureGym.

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