PureGym UK - Sheffield North Reviews 19

TrustScore 3.5 out of 5

3.5

2-16 Carlisle Street, S4 7LJ Sheffield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I liked the opening hours and the flexibility. The only downside was the cleanliness. The toilets and the showers need to be cleaner so a regular cleaner should be employed. I think gyms should als... See more

Company replied

Rated 4 out of 5 stars

Love the place, great friendly staff, the class sessions are fun and hard work and give you a great workout! There is a great variety of equipment to use too and it feels a nice safe environment... See more

Company replied

Rated 3 out of 5 stars

Its a nice simple gym but the womans area is so full at 9am whereas the mens side is empty. There clearly is a demand for a womans only area. Also some of the woman will be standing on the treadmill o... See more

Company replied

Rated 5 out of 5 stars

Sheffield pure gym is great value for money excellent gym class that get you sweating. If you need a personal trainer Rich is fantastic you see results and he listens to what you want to achieve. Grea... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Sheffield North

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 2-16 Carlisle Street, S4 7LJ, Sheffield, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I liked the opening hours and the…

I liked the opening hours and the flexibility. The only downside was the cleanliness. The toilets and the showers need to be cleaner so a regular cleaner should be employed.

I think gyms should also offer dance classes such as Salsa, Street dance, Belly Dancing etc

11 November 2022
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 3 out of 5 stars

There is a lack of equipment I went to…

There is a lack of equipment I went to pure gym Bristol, bath and it’s absolutely different

24 June 2022
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Michael. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

The spin class was fabulous

The spin class was fabulous! Richard is an amazing instructor and I really enjoy his classes.

The spin bikes need a lot of attention. Lots of issues need addressing.

24 June 2022
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Sally. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It is great to hear you really enjoyed the cycle class! :)

If you have any concerns regarding the bikes, we would advise raising this with the Gym Manager so this can be looked into further.

Thanks, PureGym

Rated 2 out of 5 stars

I told the staff a few times that the…

I told the staff a few times that the water in the showers was too hot and they didn't do anything about it

13 June 2022
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.

Thanks, PureGym.

Rated 3 out of 5 stars

Is okay but bad but some training…

Is okay but bad but some training machines they miss or are to old and the training area is very small ..the staff is very okay and very nice

9 June 2022
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Trainers are very helpful they are…

Trainers are very helpful they are great 👍

23 November 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 4 out of 5 stars

Nice and clean gym

Nice and clean gym. Love the idea that there is a ladies area. The classes available are fabulous, but I hope that in the near future they will add more classes in the gym, e.g. zumba

30 October 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the ladies area and gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Like 👍

I really liked it.

23 October 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Khaled. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Very good overall

Very good overall. Female toilets have some botched repairs to door locks.

21 October 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Kelly. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Would recommend !

Had my first visit / first PT session was Lara very professional understanding and will push you. Gym was very clean and new facilities abit busier than expected but not the end of the world

14 October 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Abbie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and we love being able to help and chat to our members given the opportunity to do so.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 3 out of 5 stars

Its a nice simple gym but the womans…

Its a nice simple gym but the womans area is so full at 9am whereas the mens side is empty. There clearly is a demand for a womans only area. Also some of the woman will be standing on the treadmill or machines and talking away to their friends without using the machine. There was also a lady sitting on the leg press on her phone without using it. This is really unfair for those who want to train.

7 October 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Mrs A. Thanks for leaving us a review. We appreciate and value our member feedback.

We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further. We apologise for any inconvenience caused by this.

Thanks, PureGym

Rated 4 out of 5 stars

The Gym is Great and the workers are…

The Gym is Great and the workers are very friendly helpful but the Gym need a cleaner

15 August 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and are really happy to hear you enjoy using the gym overall. Our staff will always be happy to help where possible.

We do have cleaners who come in each night to deep clean the gym and the staff will regularly clean the gym/equipment throughout the day.

Thanks, PureGym

Rated 5 out of 5 stars

I'm happy to be part of this new…

I'm happy to be part of this new family, I don't speak English yet, but I hope to make many friends in my daily life. Thank you PureGym

13 August 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Alex. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

We are really happy to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars

Love the place

Love the place, great friendly staff, the class sessions are fun and hard work and give you a great workout!
There is a great variety of equipment to use too and it feels a nice safe environment to train in.
The only reason Ive not given a 5-star, is that a lot of the locks on the locker doors don’t work right and could do with replacing!
Maybe I’m nitt-picking, but it is something I think needs improving.

Otherwise great though!

11 August 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Richard. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and are really happy to hear you enjoy using the gym.

It's great to hear you are loving the classes! They are a great way to get a fun but effective workout in, in a short period of time. We hope to see you in more!

Thanks, PureGym

Rated 1 out of 5 stars

Pure gym doesn’t have the cancellation…

Pure gym doesn’t have the cancellation option therefore to opt out one has to close the account number

9 August 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Munyaradzi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Members are able to cancel their memberships anytime or freeze their membership for up to 3 months (in a 12 month period), via the PureGym app or website, on the members area or by cancelling the direct debit with their bank; as mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/.

Thanks, PureGym

Rated 5 out of 5 stars

Sheffield pure gym 5 stars

Sheffield pure gym is great value for money excellent gym class that get you sweating. If you need a personal trainer Rich is fantastic you see results and he listens to what you want to achieve. Great atmosphere clean and friendly

7 August 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi Kez. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

We are really happy to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent

Its good with good machines

6 August 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

The men’s changing rooms need cleaning…

The men’s changing rooms need cleaning as they are disgusting. This is behalf of my brother as he uses the gym too and he’s not happy at all

6 August 2021
PureGym UK - Sheffield North logo

Reply from PureGym UK - Sheffield North

Hi, thank you for taking the time to leave us a review. We appreciate and value our member feedback and would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look