PureGym UK - Southampton Central Reviews 103

TrustScore 4 out of 5

4.1

Mountbatten Retail Park, SO15 1QJ Southampton, GB


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Rated 4 out of 5 stars

Pro's-Large range of equipment with plenty of space to work out, without bumping into or disturbing other gym users. The music isn't too loud in the gym, so I can't hear it over my own music. Cons... See more

Company replied

Rated 3 out of 5 stars

I have been using the Southampton central gym for over a year, the showers are rubbish most of the time only 3 are operational and they smell the water is bearly warm most the time, it’s winter and th... See more

Company replied

Rated 3 out of 5 stars

Great Value for money, and very decent equipment levels in all gyms. Staff and members are friendly and atomesphere is always great. Only issue recently has been hot water. I use Portsmouth North & So... See more

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Rated 5 out of 5 stars

Earlier in the year, I was diagnosed with a long-term condition. I had a blood test done a few weeks ago, and the results came back normal because of PureGym's classes. This motivates me to keep retu... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Southampton Central

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Mountbatten Retail Park, SO15 1QJ, Southampton, United Kingdom

4.1

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

great company very affordable with good…

great company very affordable with good equipment

28 January 2025
PureGym UK - Southampton Central logo

Reply from PureGym UK - Southampton Central

Hi Dustin- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon. Thanks, PureGym

Rated 5 out of 5 stars

Really good gym

Really good gym, great layout, lots of equipment, clean facilities, temperature inside is just right, nice considerate people. All together a really good gym with great prices!

24 November 2025
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Reply from PureGym UK - Southampton Central

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back very soon! Thanks, PureGym

Rated 5 out of 5 stars

Great offers all the time

Great offers all the time, good for boosting confidence to get going and save money, 24/7 access is important for me and a great feature. The app has improved a lot with new features and classes, Tutorials etc

28 August 2025
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Reply from PureGym UK - Southampton Central

Hi Oskar - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive comments on the app, it's features and the updates to this. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Really cool gym

Really cool gym! Really well done!

28 June 2025
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Reply from PureGym UK - Southampton Central

Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 1 out of 5 stars

Terrible place for some

Terrible place for some , unless you’re part of the cool club …. Can’t even keep yourself to yourself and get on with a workout in peace …. You like to provoke, gossip make fun of others.. as if people don’t notice…. You can carry on , no skin off my nose, but it will most definitely come back to you ten fold , legally offcourse

11 June 2025
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Reply from PureGym UK - Southampton Central

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.

Thanks, PureGym

Rated 4 out of 5 stars

PureGym Southampton central experience

While visiting my daughter, we both joined the Southampton central gym and feel very happy that we did. The experience had been awesome.The gym is very spacious and has good equipments. The gym staff are friendly. I usually join their spin classes which is thrilling. Zoe and Kazeem run amazing spin classes. I know that I will be back on my next visit.

3 June 2025
Unprompted review
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Reply from PureGym UK - Southampton Central

Hi Nkechi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the sign up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, very good equipment and good atmosphere. Rally professional trainers

12 May 2025
Unprompted review
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Reply from PureGym UK - Southampton Central

Hi Gosia - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 1 out of 5 stars

Non existent customer service

I went to the branch in Southampton to have a look at the gym before becoming a user. Regrettably, there was no customer service to be seen anywhere and could not get in. I will be joining another gym that values customer service and experience.

10 May 2025
Unprompted review
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Reply from PureGym UK - Southampton Central

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board feedback. We would like to apologise for any inconvenience caused. If you do require any assistance, we would ask that you get in touch directly via email at member.services@puregym.com or through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Southampton Central logo

Reply from PureGym UK - Southampton Central

Hi Harvey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Exceptional PT sessions

I trained with Greg Small at PureGym Southampton Central. Greg is an outstanding personal trainer! He's helped me lose over 10kg, significantly increase my strength, and completely transform my body. What I love most is how he makes our PT sessions both effective and enjoyable. Greg's expertise in body recomposition shines through in his tailored approach. Thanks to his support and knowledge, I've not only achieved great results but also developed a genuine enthusiasm for fitness. If you're looking for a PT who delivers results while keeping workouts fun and engaging, Greg is the one!

7 March 2025
Unprompted review
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Reply from PureGym UK - Southampton Central

Hi Tom - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Resolved my problem very quickly with…

Resolved my problem very quickly with no fuss.
Thanks

16 February 2025
Unprompted review
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Reply from PureGym UK - Southampton Central

Hi Robert – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 4 out of 5 stars

I recently joined PureGym UK at their…

I recently joined PureGym UK at their Southampton Central location, and the experience has been great overall. The gym offers a spacious environment with a wide range of equipment, including some unique machines like the Ab Crunches and Leg Press on the first floor. While the men's locker room is quite compact, the warm showers are a nice touch. The professional and friendly instructors keep the classes exciting, which has motivated me to stay committed to a healthy lifestyle. On the downside, the gym can get a bit warm with limited air conditioning, and some bike machines are occasionally out of order. Despite these minor issues, it's a solid gym that I would recommend to others. Four stars!

26 November 2024
Unprompted review
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Reply from PureGym UK - Southampton Central

Hi Salvatrice - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars

The joining process was easy and…

The joining process was easy and understandable.

2 November 2024
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Reply from PureGym UK - Southampton Central

Hi Luke - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Easy to join. No messing about. Great App

It was very simple and straight forward to join and it’s only up the road from where I live.

7 October 2024
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Reply from PureGym UK - Southampton Central

Hi Ian - We truly appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym

Rated 5 out of 5 stars

Great

Great.
Big space and wide range of machines

5 October 2024
PureGym UK - Southampton Central logo

Reply from PureGym UK - Southampton Central

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 4 out of 5 stars

Very helpful

The professional and helpful instructions.I want to pay £6 extra to include a friend or family member coming in with me to the gym

28 July 2024
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Reply from PureGym UK - Southampton Central

Hi Michael. Thanks for taking the time to leave this review, and great to hear the joining process was straight forward.

If looking to add any extras to your membership within the first month please reach out to our Member Services team on email or via socials who will be happy to help! Thanks, PureGym

Rated 1 out of 5 stars

Unable to correct my profile from the…

Unable to correct my profile from the website

16 April 2024
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Reply from PureGym UK - Southampton Central

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Changes to account including updating your email address can be made online under Your Profile.

Any issues making changes to your profile or membership please reach out to Member Services on email or socials for further assistance. Thanks, PureGym

Rated 4 out of 5 stars

Great gym, sometimes overcrowded

I was in Southampton from Canada for a week and got a three-day pass to get my workouts in. Great gym! Machines are new, gym and dressing room are clean, staff are friendly. Only drawback is that it can be a bit crowded, sometimes it’s difficult to find a bench.

26 April 2024
Rated 5 out of 5 stars

Atmosphere and gym is space and all the…

Atmosphere and gym is space and all the equipment is very good

5 April 2024
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Reply from PureGym UK - Southampton Central

Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

Very good gym not sure about the app but the gym itself is fantastic

I’m very happy to be a member of pure gym Southampton central is a very good gym cardio machines and the free weights and machines are top quality and very impressed with the cables too I went and had visit on the day I joined and was instantly very impressed and planning to try other pure gyms in future where ever I be sure be a blast !

5 April 2024
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Reply from PureGym UK - Southampton Central

Hi Ben, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you joined PureGym!

We hope you enjoy your future visits just as much!

Thanks, PureGym

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