PureGym UK - Southport Reviews 53

TrustScore 3.5 out of 5

3.7

Meols Cop Retail Park, PR9 7RG Southport, GB


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Rated 5 out of 5 stars

I’ve loved attending this gym since the day it opened, all the staff are so lovely, friendly and supportive, it has a real family feel. James the manager was great at inspiring me with his initial cla... See more

Company replied

Rated 1 out of 5 stars

Management and safety procedures non-existent. PureGym (Southport). Nobody on site to review what happens in this gym. Gangs of youths sitting on machines for ages scrolling on their mobile phone... See more

Company replied

Rated 5 out of 5 stars

Brian (Will) Russ made me feel welcome and explained about exercise techniques, diet and calorie intake. I've booked him for a few months to keep me going and hopefully we'll turn my body and life sty... See more

Company replied

Rated 5 out of 5 stars

PureGym is an excellent gym with suberb facilities and classes for all ages and body types, from beginners to experts. I would highly recommend the company to anyone who is eager to get fit and health... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Southport

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Meols Cop Retail Park, PR9 7RG, Southport, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Could not get on the bring the buddy as…

Could not get on the bring the buddy as only restricted to one gym
Me and my partner live in different locations. No good

28 November 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Inese - Thank you for taking the time to leave this review, but we are sorry to see this is 1 star. On a buddy membership, you can access your friends home gym with them up to 4 times per month. If your friend would like to change their home gym so that you can access the gym together, they can reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

Best gym I’ve been a member of….

I’ve loved attending this gym since the day it opened, all the staff are so lovely, friendly and supportive, it has a real family feel. James the manager was great at inspiring me with his initial classes I attended, making them tough but also great fun! I’ve since done classes with Molly, Wilson and Jo, all great. I decided to PT with Jo these last few months, and it’s the best thing I could have done, she has reignited my passion for fitness, whilst educating me so much in strength training. I can’t recommend the gym enough, I feel all the staff go above and beyond and are very personable.

30 August 2025
Unprompted review
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Dawn - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comments for the team! Thanks, PureGym

Rated 1 out of 5 stars

Management and safety procedures…

Management and safety procedures non-existent.
PureGym (Southport). Nobody on site to review what happens in this gym.
Gangs of youths sitting on machines for ages scrolling on their mobile phones.
Women at risk for this very reason.
Don't join, you might encounter problems ..... go elsewhere.

4 August 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Teresa - Thank you for taking the time to leave this review, we are sorry to see that this is 1 star and hear that this has been your experience. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) and which safety concerns you have, so this can be investigated. Thanks, PureGym.

Rated 5 out of 5 stars

Brilliant gym everything u need

Great price for a day pass I'm a avid gym user and staying in Southport for a couple of nights just thought I'd try it brilliant gym loads of modern equipment all easy to use really good and clean changing rooms and showers highly recommend

15 August 2025
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Reply from PureGym UK - Southport

Hi Steven. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your recent visit and we wish you all the best with your future health and fitness goals!

Thanks, PureGym

Rated 2 out of 5 stars

Cancelled class

Arrived on my first day yesterday for a MIND class at Southport gym and the instructor didn’t turn up. When someone went to find him he said he was ill and the class cancelled. He didn’t even let us know. Apparently he did the same thing last week. Not a great start! Hope things improve.

25 July 2025
Unprompted review
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars.

We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.

You can contact them at member.services@puregym.com and they will be back in touch as soon as they can.

Thanks, PureGym

Rated 5 out of 5 stars

I am an eighty year old pensioner but…

I am an eighty year old pensioner but lve always went to the gym . I like the fact that l can come into your gym and feel quite at home doing my own thing. I found the staff very helpful .

28 April 2025
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Reply from PureGym UK - Southport

Hi Evelyn - Thanks for taking the time to leave this review, we are really pleased to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Lorraine – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Brian (Will) Russ made me feel welcome…

Brian (Will) Russ made me feel welcome and explained about exercise techniques, diet and calorie intake. I've booked him for a few months to keep me going and hopefully we'll turn my body and life style around,

14 April 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Billy - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a welcoming experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Really easy to join

Really easy to join

14 April 2025
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Reply from PureGym UK - Southport

Hi there - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Yeah decent gym

Yeah decent gym

5 April 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Aaron. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Easy to do and good information.

Easy to do and good information.

12 March 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Mark! Thank you for taking the time to leave this 4 star review. It is great to hear the joining process was straightforward and you could use all the resources online.

Enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

A Joined the gym at 55 years old eeek…

A very warm welcome from the manager and John talked me through all the options available to me, and made me feel like it would be a great time join !

25 February 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Julie! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your initial visit with John. Enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Recommend PureGym

PureGym offers everything that is needed to support fitness, for all ages and abilities. Staff are approachable for help with equipment and support. Easy access to personal trainers to help support your fitness journey

19 February 2025
Unprompted review
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Linda – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Excellent Gym

Joined PureGym Southport in November last year and it has quickly become my second home, great classes, helpful friendly PT’s & an excellent range of equipment.

16 February 2025
Unprompted review
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Laura - Thank you for taking the time to leave this review! We’re delighted to hear that we're now becoming your second home. You're always welcome to drop in and get in a few sets and stretches!

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Great equipment in a friendly non…

Great equipment in a friendly non judgemental atmosphere.Good support from staff and Southport gym is always spotless

3 February 2025
Unprompted review
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Chris! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We love being able to help and chat to our members when given the opportunity to do so.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

They did everything I asked and more

29 January 2025
Unprompted review
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Caiden – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

The manager

The manager. Extremely helpful and courteous. Made the experience incredibly easy and friendly.

15 January 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi Phil – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Good introductory offer of no joining fee

Good introductory offer of no joining fee together with a simple process of joining.
PT Will very helpful and knowledgeable going the extra mile to make my experience friendly and accommodating!

2 January 2025
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Reply from PureGym UK - Southport

Hi Christopher. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym

Rated 2 out of 5 stars

Youth club full of scroats

I think there is a lot of spare space that could be used for more equipment [specifically bikes, rowers, cross trainers etc - not everyone is a weight lifting meathead). The most annoying aspect of the gym is that is appears to be used as a youth club for hood-rats who seem to bunk in on an individuals memberships. They allow the one member of their group to open/allow access, and then all pile in or out

1 January 2025
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. Thanks, PureGym.

Rated 1 out of 5 stars

Gym looked old and overused

Gym looked old and overused. Broken equipment, the treadmills were in a mezzanine level and you could hear the thumping throughout the gym. We were there on a free 3 day pass to see the gym. We used it once and vowed to not return. Went straight to a different gym and joined there.

It's in a good location but seriously needs an overhaul. Even at the cheap monthly price, I'd want a fully functional gym.

30 December 2024
PureGym UK - Southport logo

Reply from PureGym UK - Southport

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

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