Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and str... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
Company replied
The gym has an impressive amount of equipment, reasonably priced, and it's usually not too busy when I go, so plenty to like. Unfortunately, the men's changing room has been plagued by maintenanc... See more
Company replied
I love the friendliness of the staff at this gym. I’ve trained with David and Shaq, and they’ve really helped me improve my lifting technique. I’ve also really enjoyed their class, Sweat and Strike.... See more
Company replied
Company details
- #13 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service, Terrible experience, hard to get in contact, don't respect the consumer rights to get a full refund without use the service, horrible..good luck to get in touch with this people online
23 July 2026
Unprompted review
Fabulous gym!
Just love the place. Love the classes, love the staff (especially Suzanne who is awesome!) and making a new circle of friends.
29 July 2026
Unprompted review
I've been going to PureGym for a while…
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always leave feeling like I've worked hard.
The biggest reason I enjoy coming back is the staff. They're friendly, approachable, and always encouraging. They know how to push you to give that little bit extra, but they also make you feel comfortable and supported, whatever your fitness level.
The atmosphere is really welcoming, and it's a place where you feel motivated to keep improving. If you're thinking about joining a gym with great classes and an amazing team, I'd definitely recommend PureGym. Five stars from me!
29 July 2026
Unprompted review
The worst air conditioning
Great gym but every summer it’s so hard to workout as they have such poor air conditioning. I’ve written to pure gym about this as I’ve been a member over 5 years now and every year they roll out rented blowers that don’t keep the gym cool but Pure gym didn’t respond to me so I’m now leaving.
20 July 2026
Unprompted review
Amazing gym
Amazing gym, friendly staff, very clean. Would highly recommend
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Bayfield. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Always professional in correspondence…
Always professional in correspondence and information supplied
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Alan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Stop turning the hvac system off
Stop turning the hvac system off between 10pm-4am. We all pay for this, if you cant afford it then charge us more. Jokers
28 July 2026
Unprompted review
Well equipped gym at a reasonable price
Well equipped gym at a reasonable price with friendly staff. Always clean and well managed.
28 July 2026
Unprompted review
Reply from PureGym UK
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Once the gym refurb is finished it…
Once the gym refurb is finished it should be great
28 July 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great classes and members
Great classes and members. The team and manager are very friendly and supportive.
28 July 2026
Unprompted review
Reply from PureGym UK
Hi Emily. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Beautiful customer service lads
28 July 2026
Unprompted review
Reply from PureGym UK
Hi Jason. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent PTs
6 November 2025
Reply from PureGym UK
Hi Gboyega. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym Marylebone
Good range of equipment. Friendly and helpful staff. Gym area is kept clean and tidy. Well done.One comment I would make though is the blocking of equipment by those people who think that the gym equipment is really a chair to enable them to scroll on their mobile phones. No problem if they are using the equipment but 9 times out of 10 they are just using the equipment as a seat! This behaviour is very frustrating and annoying.
27 July 2026
Unprompted review
Reply from PureGym UK
Hi Ken. Thanks for taking the time to leave this review, It's great to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great staff great gym
The reasons is had a nutrition class today with Anth he was really good took time explaining stuff as years since been to gym great deal has changed loads of good information. But also was very nice in attitude and friendly. But also all staff are nice at Hartlepool gym. Right down to the lad that’s the clean very friendly. Thank you Tony.
27 July 2026
Unprompted review
Reply from PureGym UK
Hi Anthony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Long-term customer
The gyms are generally equipped and the online service seems reliable. The classes are challenging but fun.
27 July 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym good, parking ridiculous
The gym quality in Bangor was good. However parking resulted in a charge, despite having a time stamped entry day pass. Do yourself a favour and go somewhere else.
Edit- no way to contact Pure Gym and nothing on their booking states to add your car reg.
27 June 2026
Unprompted review
Reply from PureGym UK
Hi Jassim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym, great staff
Really enjoying this gym.
Recently joined with Mason Tanner is my pt. I've been learning so much from him, not only about fitness but about my overall health and support with menopause.
He's very encouraging and very easy to get along with.
The gym itself is very clean and has some great equipment. All the staff are brilliant and very friendly and are happy to help if you need them.
I've even tried the classes and was made very welcome and really enjoyed them.
Overall I'm very impressed on what they have to offer.
24 July 2026
Reply from PureGym UK
Hi Sarah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great first experience
Great first experience, PT Missy was fantastic! I felt really at ease and she was very patient and encouraging throughout classes today.
26 July 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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