Unable to get onto the app or into the gym and joined last weekend, messaged on messenger and it’s been 2 days and no reply. Not the best experience for a new joiner. Paid one month upfront and direc... See more
Company replied
Location
Switch location23-25 Chetham Court, WA2 8RF Warrington, GB
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See what reviewers are saying
The company is doing well at everything and it's lovely and clean and the equipment is so so good and ace,,,,I just love everything about the gym and I love going as much as I can and I've learnt alot... See more
Unfortunately this location is now well past its best. Looking and feeling very tired in there. I went last week and 5 of the treadmills were out of order. 2 of the bikes had straps missing off the... See more
Company replied
I have been a member at the gym for 2plus years and it is value for money (in general) - Though recently there are so many small problems; lots of machines out of order, (cardio, fitness and strength... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Warrington North
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
23-25 Chetham Court, WA2 8RF, Warrington, United Kingdom
4.0
Great
132 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - Warrington North
Hi Hubert, thanks for taking the time to leave this review. We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this. You can contact them at member.services@puregym.com or through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Unable to get onto the app or into the gym …
Unable to get onto the app or into the gym and joined last weekend, messaged on messenger and it’s been 2 days and no reply. Not the best experience for a new joiner. Paid one month upfront and direct debit is active, need some help asap please.
Update to my review, Ellie on messenger was so helpful and had everything fixed in 5 minutes. Thank you so much again Ellie
1 November 2025
Reply from PureGym UK - Warrington North
Hi there - Thank you so much for your 5-star review! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Easy joining.
Easy joining.
No joining fee.
Really good equipment in the gim,haven't waited while doing my training.
Friendly staff.
Maybe if there was a reception at the front would be better.I was wondering for a while should I go straight in or what exactly to do... 🙂
22 September 2025
Reply from PureGym UK - Warrington North
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, it's great to see your positive comments. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym
Very clean gym
Very clean gym, free flavoured water, excellent machines, friendly staff and gym gowers
8 September 2025
Reply from PureGym UK - Warrington North
Hi Jonathan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Was no customer appreciation on site
Was no customer appreciation on site I have RP (eye condition) I wanted to see if I could do a trial session to see if I would be able to operate in the gym with my condition.was told no and that if I wanted to have a session that day I would have to sign up for a month. I found a day saver option but will still charged to see if I could physically cope with walking around your gym with a visual aid cane
20 July 2025
Reply from PureGym UK - Warrington North
Hi. Thanks for taking the time to leave this review, we are sorry to see it is 2 stars.
We would like to apologise for any inconvenience caused by this. Please can you expand on the issue that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.
You can contact them at member.services@puregym.com. We hope to hear from you soon so we can discuss this feedback further.
Thanks, PureGym
Very positive experience, process so smooth!
I had a very positive experience signing up on the platform. The registration process was straightforward and user-friendly, with clear instructions at every step. I was able to create my account quickly and easily, which made for a great first impression
17 July 2025
Reply from PureGym UK - Warrington North
Hi Elisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We look forward to welcoming you to the gym soon!
Thanks, PureGym
Reply from PureGym UK - Warrington North
Hi Mike. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Second visit to Pure Gym Warrington…
Second visit to Pure Gym Warrington North and although impressively well equipped and clean, plus it is lovely to be able to look out on trees, the music was way too loud away from the cardio area. If it is for “people to find a rhythm” as I have always been told, then it should only be audible in those areas. At times I found it very difficult to hear what my PT was saying. I find the pervasive beat not conducive to weight training or stretching. In this day and age of mobile devices and personal playlist surely it is time to turn down or even off (gasp! Shock! Horror) the music. Or at least have some quiet times during the day when the gym is quieter anyway.
1 July 2025
Unprompted review
Reply from PureGym UK - Warrington North
Hi Elle. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.
Thanks, PureGym
Good space to exercise.
There was plenty of equipment and sufficient space for everyone to exercise. I would suggest some guides on how to use some of these apparatus safely. Otherwise a good experience and will be using the gym again.
25 June 2025
Reply from PureGym UK - Warrington North
Hi David, it's great to hear you're enjoying PureGym, and thank you for the 4* review!
There should be stickers on the fixed weight machines that explain how to safely use them, but feel free to also ask some of our friendly staff for a bit of guidance if needed too.
Thanks, PureGym
Passionate friendly people
Passionate friendly people making you feel so welcome in the class today
18 June 2025
Unprompted review
Reply from PureGym UK - Warrington North
Hi Sandra. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Warrington North
Hi Jann - Thanks for taking the time to leave this review, we are delighted to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so, so we are really happy to hear of your experience of this! Thanks, PureGym
Reply from PureGym UK - Warrington North
Hi there - We appreciate you leaving this review, and your feedback means a lot to us. I hope your recovery has been going smoothly! We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
Friendly local gym
11 April 2025
Unprompted review
Reply from PureGym UK - Warrington North
Hi Sandra. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Easy to re-join.
6 April 2025
Reply from PureGym UK - Warrington North
Hi Michael. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Warrington North
Hi Stephen! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Clean with loads of equipment and…
Clean with loads of equipment and space. Warrington North is one of my favourite pure gym locations.
5 January 2025
Reply from PureGym UK - Warrington North
Hi Gary - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reply from PureGym UK - Warrington North
Hi Eva - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Great value for money
Great facilities, lots of equipment so never waiting for what I want to use. Clean and friendly gym and great value for money
29 December 2024
Reply from PureGym UK - Warrington North
Hi Neil - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Gym has been very cold for weeks
Gym has been very cold for weeks, I have been using this gym for several years, I think the heating is off, also hygiene level is poor, a cleaner was there every time I visited, however this is not the case now
14 December 2024
Reply from PureGym UK - Warrington North
Hi Joseph - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.
Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Meets all my needs.
Great range of well maintained equipment. Machines and free weights. Provides everything I need. Plenty of parking. 24hr access.
7 December 2024
Unprompted review
Reply from PureGym UK - Warrington North
Hi Darren - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
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