App is annoying as QR code to access takes a while to load. Deadlift equipment and bumper plates severely lacking. Benches were all wobbly in free weights section by dumbbells. A lot of the equ... See more
Company replied
Location
Switch locationBirmingham Road, WV2 3NH Wolverhampton, GB
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See what reviewers are saying
Great visit, although I’m a member for a couple of years I haven’t been for 9 months. My passion is road cycling but I was knocked off my bike last year and haven’t been to the gym while recovering. I... See more
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Great gym layout, secure free off site parking and friendly staff contribute to good environment and happy to travel further when possible to work out there. That's how pure gym should be in othe... See more
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The gym is an excellent place to start the day. Great atmosphere and a very welcoming environment. The only tiny bit of annoyances would be that the squat rack area was taking away from use by membe... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Wolverhampton South
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Birmingham Road, WV2 3NH, Wolverhampton, United Kingdom
3.8
Great
118 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
PureGym
Friendly helpful staff. They motivate to help you push yourself in a class and feel great.
15 October 2024
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi Maria - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym
Okay
It's a great gym for all people from different walks of life. Good standard maintained in overall gym. Well-done.
27 September 2024
Reply from PureGym UK - Wolverhampton South
Hi Dr Zas. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Everyone is welcome! Thanks, PureGym
Joined 24rs later still can’t get in…
Joined 24rs later still can’t get in gym as no PIN number as not been sent..
4 September 2024
Reply from PureGym UK - Wolverhampton South
Hi Andrew. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused during this time.
Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym
U sent me 0 joining fee code I put the…
U sent me 0 joining fee code I put the code and still u charged me £10 joining fee that’s not fare
18 August 2024
Reply from PureGym UK - Wolverhampton South
Hi Lovyy, we're sorry to hear this and see the 1* review.
Our promotional codes have Terms and Conditions associated with them and they should always be checked prior to joining.
For example, many promo codes can't be used in conjuction with pre-sale memberships, as they already have a heavily discounted reduction applied to their future monthly payments.
If you contact our Member Services Team via email on : member.services@puregym.com - They will be able to locate your membership and advise in detail why your code didn't work.
If it was a technical error, we apologise! Our Member Services Team will be able to help in your email thread and get that relevant promotion applied.
We look forward to hearing from you soon!
Thanks, PureGym
The entry system is useless
The entry system is useless. I had a day pass but the automated system denied me entry and nobody was around to help me gain access. Wasted money
29 June 2024
Reply from PureGym UK - Wolverhampton South
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused during this time.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code as well as exit.
Any issues regarding your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym
Great equipment and space to train
7 May 2024
Reply from PureGym UK - Wolverhampton South
Hi Nico - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
all the equipment and m mates.
23 March 2024
Reply from PureGym UK - Wolverhampton South
Hi Jim! Thanks for taking the time to leave this review, we are delighted to see it's 5 star.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
Hope you continue to enjoy your workouts with friends! Thanks, PureGym
Great Gym - showers could be a lot better
Great Gym. Loads of equipment. Can always get on Treadmill which I like to use which is great. Problem is with showers - water not hot enough and water flow is OK but could be better. Hope this can be improved in the future.
10 March 2024
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi Sriram. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Great gym experience in the morning…
Great gym experience in the morning when it’s quiet
10 March 2024
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi Gurminder! Thank you for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Gym capacity does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym
It’s great to hear you enjoy using the gym overall! Thanks, PureGym
No happy😗😗😗😗😗😗😗
3 March 2024
Reply from PureGym UK - Wolverhampton South
Hi Narinderjit! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Signing up was easy
Signing up was easy, I'll be in the country for 21 days and I wanted a reasonable price gym to join. I did a one month membership.
2 March 2024
Reply from PureGym UK - Wolverhampton South
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good spacious gym though is always busy…
Good spacious gym though is always busy even during off peak times
12 February 2024
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Puregym, poor quality experience
Recently joined Puregym Wton South. Not impressed. Firstly arrived into carpark when it was dark and raining but very poor lighting in car park, so much so I nearly tripped over a kerb. Secondly, 1 of the turnstiles to enter the gym was out of order so took longer to get in than anticipated. Thirdly environment is dark and uninviting compared to other gyms as regards the colour scheme. Finally, the showers, not clean and silicone coming off the edge of the cubicle I was using and riddled with mould plus no where to actually hang your shower bag in the cubicle like other gyms I've used. Thankfully I have only joined on a promo and won't be renewing my monthly membership after this experience. Have been at other gyms at similar price point who offer a much better experience and facilities.
8 February 2024
Reply from PureGym UK - Wolverhampton South
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Very good gym
Very good gym, plenty space, loads of equipment and good parking space
6 February 2024
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi Rayan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym!
Thanks, PureGym
Poor for the cost
Broken machines, weights left lying around, too busy more like a social club at peak times.
19 December 2023
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi San. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Reply from PureGym UK - Wolverhampton South
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Hot water in the showers
20 December 2023
Reply from PureGym UK - Wolverhampton South
Hi Bhavna, thanks for leaving us this review. We are sorry to see this is 2 stars.
We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.
Thanks, PureGym
Over crowded
Too many school kids glued to each machine messing around either pushing each other about or sat around the machine with their phones. Which delays the workout time for others,Some of us got jobs to go to and want to get their training in.
14 October 2023
Reply from PureGym UK - Wolverhampton South
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Unfortunately, we are unable to monitor the usage of phones in our gyms 24/7, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further. We apologise for any inconvenience caused.
Thanks, PureGym
Reply from PureGym UK - Wolverhampton South
Hi Kace. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Wolverhampton South
Hi Niki- Thanks for taking the time to leave this review on Wolverhampton South, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
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