PureGym UK - Worcester Reviews 81

TrustScore 3.5 out of 5

3.7

St Martins Quarter, WR1 2DA Worcester, GB


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Rated 1 out of 5 stars

I joined the Worcester town gym, the first I went to gym after years, just as I started my workout: staff member came and started taking photos of the floor and weights near me. He said the floor was... See more

Company replied

Rated 5 out of 5 stars

The transparency in showing membership pricing on their website is part of what made me join PureGym. I had looked elsewhere, but they have no prices listed (which always feels shady) and insisted on... See more

Company replied

Rated 5 out of 5 stars

Very nice and open atmosphere with clean equipment, would definitely recommend training here . Everyone does their own thing , no one tries to bother just a peaceful place to get your mind right

Company replied

Rated 5 out of 5 stars

Great gym and great staff members. I have came early to the gym twice outside of my off-peak hours since I made a mistake with what hours I should be allowed but the staff still let me in and had in... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Worcester

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • St Martins Quarter, WR1 2DA, Worcester, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

81 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The worst gym in worcester

The worst gym in worcester. There's a lot of cardio equipment, but the amount of resistance machines is ridiculous, they need a lot more for the amount of members they have. There's a lot of space with nothing in it where a lot more equipment could go.

12 April 2024
Unprompted review
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 4 out of 5 stars

Every thing went well nice friendly…

Every thing went well nice friendly welcome very informative with apparatus

15 March 2024
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Nice and spacious atmosphere

Very nice and open atmosphere with clean equipment, would definitely recommend training here . Everyone does their own thing , no one tries to bother just a peaceful place to get your mind right

24 February 2024
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym, and the benefits this brings! Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Easy access, plenty of machines and weights. Went early so wasn’t busy, very spacious

9 February 2024
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Reply from PureGym UK - Worcester

Hi Stewart, it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Millie, PureGym

Rated 5 out of 5 stars

Friendly staff and very helpful

Friendly staff and very helpful. Building is secured.

5 February 2024
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Icelle, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Jim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Generally a great gym however the…

Generally a great gym however the constant flickering light in the weights section is starting to get annoying. As a health hazard to some I should expect it gets sorted soon

10 January 2024
Unprompted review
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Laura. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 2 out of 5 stars

Getting worse and worse

Worcester branch is nowhere near where it used to be.
Equipment is worn, quite often labelled as "out of use" for weeks.
Changing rooms are dirty, one out of 2 toilets is constantly "out of use". Even soap dispenser is broken for last 3 months!

1 December 2023
Unprompted review
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Martin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 5 out of 5 stars

Good all round gym

Good all round gym with a good atmosphere and a good standard of equipment

20 December 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Too warm

Too warm, no need for heating

20 December 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Laura. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Great gym and great staff members

Great gym and great staff members. I have came early to the gym twice outside of my off-peak hours since I made a mistake with what hours I should be allowed but the staff still let me in and had informed me of what hours i'm allowed. I plan on upgrading my membership but will have to wait until the 15th of Decembers.

There's a lot of equipments to use and a wide variety of classes that I would like to take part in at some point.

7 December 2023
Unprompted review
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Abdul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

puregym

very good, cheap

15 October 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi there,

Thanks for taking the time to leave this review, we always appreciate and take on board member feedback so it's great to see that it is 5 stars!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 4 out of 5 stars

Always clean environment big open space…

Always clean environment big open space a lot of equipment

15 October 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Tziokonta. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

It’s a decent gym that is not utilising…

It’s a decent gym that is not utilising the space they have. Equipment could be better organised and spaced out to get more equipment in. Aside from that though, it is a very clean and I notice it’s often cleaned, with friendly polite staff.

14 October 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Dirty changing rooms and small cramped bike rake

Good well maintained gym equipment but only awarded 3* because often the changing and toilet facilities are filthy especially at weekends, the lockers are very narrow my backpack needs a good squeeze to fit. Also the bicycle rack is small and crammed sometimes it is difficult to safely secure and lock my bike.

13 October 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Richard. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

Great spacious modern gym

Great spacious modern gym, staff were helpful and friendly,

6 October 2023
Unprompted review
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Lee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

happy to been a member for over 3 years…

happy to been a member for over 3 years now

17 July 2023
Unprompted review
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Abid. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

It’s got everything you need only issue…

It’s got everything you need only issue is how busy it is and notice people just sit on the machines do not do any workouts but sit on there phones so others cannot use

4 July 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Carl. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

My review

All the staff are extremely friendly and the equipment is always clean and ready to use

4 July 2023
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Rhys. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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