Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more
Company details
- #14 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67k reviews
Asks customers to review
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Replied to 91% of negative reviews
Typically replies within 1 week
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Lovely and friendly staff
Lovely and friendly staff, clean and spacious nice atmosphere and enough equipment for everyone
7 July 2026
Unprompted review
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
I used to love this gym
I used to love the gym and all the classes on offer. My favourite instructor left rather suddenly and I wouldn't be surprised if he was bullied out. Now, a lot of the classes have been cancelled and not rescheduled back to the original timetable which really worked for me. One of the trainers C who has been there a while has an arrogant and lazy attitude and it has really put me off going. I have also witnessed him talking down to new staff members. I am now in two minds as to if I want to continue with my membership.
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Georgina- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. They will also be happy to take on board direct feedback regarding the class schedule for future improvements within the gym. Please note, classes are based on member demand and instructor availability, but we always aim to meet every members fitness needs! We hope to hear from you soon to discuss this further. Thanks, PureGym
Great SAFE place for a workout
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful helpful and kind. Being going for about 2yrs and never had a problem. Thanks guys at Pure Fitness Oldham
25 August 2025
Reply from PureGym UK
Hi Saiqa- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Fantastic trainers
I visited the Brentford gym this morning and attended 0630 Burn class. Natasha led the session and was really clear in explaining each of the stations. I attend quite a few sessions led by Natasha and she is really inspiring and encouraging…Fantastic
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Seamus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have continued to inspire and encourage you throughout your recent classes. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! See you back in class soon! Thanks, PureGym
Extremely Disappointing Experience at…
Extremely Disappointing Experience at PureGym Millhouses SheffieldMy experience at PureGym Millhouses Sheffield has been, without question, one of the worst experiences I have ever had in a gym environment. From the very beginning, I found the overall atmosphere to be unwelcoming, unprofessional, and far below the standards I would expect from a fitness facility.One of the most concerning aspects was the attitude of certain members of the management team. Rather than being approachable, supportive, and customer-focused, I found them to be dismissive, rude, and lacking basic professionalism when dealing with members. This created a very uncomfortable environment and left me feeling that customer satisfaction was not a priority.I was also disappointed by the quality of advice being provided by some personal trainers. In my opinion, dietary and nutritional guidance should only be offered by individuals who are appropriately qualified and knowledgeable in that area. The advice I observed and received appeared generic, poorly structured, and lacking a clear evidence-based approach, which significantly reduced my confidence in the expertise being offered.Additionally, several of the male personal trainers came across as arrogant, unapproachable, and more focused on self-promotion than genuinely helping members achieve their goals. A personal trainer should inspire confidence through professionalism, knowledge, and a positive attitude. Unfortunately, I found some staff members lacking in these key qualities.Overall, my experience was extremely disappointing. The combination of poor customer service, questionable professional standards, and an unfriendly atmosphere made this one of the least enjoyable gym experiences I have ever had. I would strongly encourage management to review staff conduct, improve customer service standards, and ensure that all fitness and nutrition-related advice is delivered appropriately and responsibly.
19 June 2026
Unprompted review
Reply from PureGym UK
Hi Bobby- Thanks for taking the time to leave this rating, we're sorry to see it's 1 star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.
We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or via email using the contact information on the gyms homepage. If you would like our team to escalate these concerns on your behalf, please email us at member.services@puregy.com with any additional information you can offer including dates, times and names etc for this to be properly investigated. We are sorry to learn of your recent experience and your feedback means a lot. We hope to hear from you soon to discuss this matter in more detail. Thanks, PureGym
Massively over subscribed for the size…
Massively over subscribed for the size of venue, leading to long frustrating waits for the machines. Arrogant, selfish people hogging weights equipment with bags and bottles 'reserving' equipment, constant hassle to rush sets. Generally an unpleasant experience. It may be around half the price of the windrush, but, if you cannot use any equipment. What's the point???
1 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're afraid we are unable to monitor the usage of phones in our gyms however where possible, we ask that members share equipment between sets, to ensure that all members are able to get the most out of their workout. Although sometimes this isn't possible, we do ask that other members are taken into consideration when taking breaks between sets. If you have any specific concerns relating to this matter, please speak with a member of the gym team on site at the time and they will be able to assist further on this. Thanks, PureGym
Very clean
Very clean, spacious and fantastic range of equipment it really is a fantastic gym and I wish I joined much much sooner
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Paul- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym overall and we hope to continue to support your health and fitness goals moving forward! Thanks, PureGym
Cool Place to Workout
Warm, 'cool' friendly place. Well maintained, clean. Convivial atmosphere patrons are welcoming, friendly yet focussed on fitness. Makes exercising a positive experience. Price represent good value for money
6 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Friendly Staff
JB the PT was very friendly, showed consideration and knew what he was talking about. All other interactions with staff were good. Overall a positive experience and look forward to using the gym regularly.
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Daniel- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We're thrilled to learn of your recent experience and we hope to continue to support your health and fitness goals moving forward! Thanks, PureGym
I am extremely disappointed with my…
I am extremely disappointed with my experience at PureGym, particularly with how they handled a serious incident at the Bayswater branch.
I was assaulted by a member of staff and reported the incident to PureGym immediately. I was assured that they would carry out a thorough investigation and keep me informed of the outcome. However, after making that promise, I never heard from them again.
Due to the seriousness of the incident, I also reported the matter to the police. The police have requested the relevant CCTV footage from the gym and are conducting their own investigation into what happened.
Despite the seriousness of my complaint, PureGym has not contacted me to provide any update, explain the findings of its investigation, or tell me what action, if any, has been taken. The complete lack of communication and accountability has been just as upsetting as the incident itself.
When a customer reports being assaulted by a member of staff, they should expect transparency, professionalism, and support—not silence. I feel completely let down by PureGym’s handling of this matter and cannot recommend a company that appears to treat such serious complaints with so little care.
I hope PureGym takes complaints of this nature more seriously in the future and improves the way it communicates with customers who have experienced serious incidents.
7 June 2026
Unprompted review
Reply from PureGym UK
Hi Sean- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We always ensure that any concerns that are brought to our attention are investigated in full, and appropriate action taken. We of course will do what we can to ensure your safety in the gym and we do have measures in our gyms - we have a dedicated CCTV Team monitoring footage 24/7 as well as emergency help points, which when accessed will put you through to a member of the CCTV Team who will offer their assistance. We do also have the Gym Management Team on hand to help members during manned hours, details of which can be found on the clubs page on the PureGym website.
Whilst the internal investigation was ongoing, we did let you know that we would not be able to comment on the status of those involved and that once we have concluded the investigation and the evidence available to us has been reviewed, we will come back to you with an outcome. We can appreciate this can be frustrating, but our team has to conduct a thorough investigation before taking the next steps and we appreciate your patience during this. I can confirm our team have since gotten back in touch with you regarding this, so please check your spam/junk folder in case this has been missed.
If you would like any further support, please reach back out to safespace@puregym.com and our team will be back in touch as soon as they can to assist with this. We do apologise for any inconvenience caused by this and we hope we can continue to support you moving forward. Thanks, PureGym
Pure Gym Walnut Street Review.
Same as always,good location,spacious,fair price,24/7,various equipment,bright and fairly clean.Negatives are cold in winter,need more of some equipment and people who damage machines because of banging and using weights they cant handle.
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Peter- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions, please approach the Gym Manager who will be happy to take this feedback on board! We are happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
So friendly and helpful
So friendly and helpful, as well as knowledgeable about the issues I have
6 July 2026
Unprompted review
Reply from PureGym UK
Hi Eve- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Loved the class
Loved the class, Glen has a fab vibe and great mix of training to cover the whole body - it's so busy, everyone really enjoys this class! x
5 July 2026
Unprompted review
Reply from PureGym UK
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they provided that feel-good energy throughout your recent class! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! See you back in class soon! Thanks, PureGym
Nice gym in Arnold Notts
It's a very nice gym with plenty of space and variety of equipment for a good workout
5 July 2026
Unprompted review
Reply from PureGym UK
Hi Glenn- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout to meet their fitness goals. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
I am from the US traveling to the UK…
I am from the US traveling to the UK visiting my daughter. I bought a 7 day pass through the US app because the UK app would not recognize my phone number or postal code. I didn't realize nor was there any signage that PureGym UK does not recognize or honor PureGym US memberships. I explained this to the attendant but he was unhelpful. Guess I should have read their reviews in the first place before paying for the subscription
5 July 2026
Unprompted review
Reply from PureGym UK
Hi Robbie. Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and will be happy to assist further with this. Thanks, PureGym
I wanna have a better life
21 July 2025
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! If you would like any further support, please do not hesitate to reach out to the Gym Manager directly or our team at member.services@puregym.com and they'll be happy to help. Thanks, PureGym
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
For the price, you can’t beat it.
It’s a good gym and they have been making internal improvements recently so that the space can be used more effectively. I enjoy going here and it’s super convenient, the staff are friendly and there are plenty of machines and free weights to go around.
19 October 2025
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love improving our gyms to continue to provide the best service we can to all our members and it’s great to hear you enjoy using the gym overall! We look forward to seeing you back soon! Thanks, PureGym
Excellent customer service from the…
Excellent customer service from the Member Services team. They took the time to understand my concerns, communicated clearly throughout and resolved the issue fairly and professionally. A special thank you to Cheri for her patience, kindness and efficiency. I’m very grateful for all her help.
3 July 2026
Unprompted review
Reply from PureGym UK
Hi Ash- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We'll ensure this feedback will not go unnoticed and we're thrilled to hear of this positive experience. Thanks, PureGym
The gym is well maintained
The gym is well maintained, facilities are always spotless and Dave and Red are very conscientious manager's making sure that every members needs are catered for, I've tried a few gyms and Cannock orbital PureGym is one of the best...
3 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
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