Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more
Company details
- #14 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67k reviews
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Replied to 91% of negative reviews
Typically replies within 1 week
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A great Bath gym
The equipment is new and varied. The PTs and managers are very friendly and the classes are great.
The music through the classes is fab: a special shout out to Sonny, Curtis and Bella. All the PTs encourage you to do your best. I always come away from the gym feeling great.
3 July 2026
Unprompted review
Reply from PureGym UK
Hi Matthew- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so!
We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Standards in general
a minute ago
New
Standards in decline/ toilet rolls on the floor- toilet roll dispensers damaged for months-a year/ gents toilet poor and unhealthy air ventilation/ hand wash basin stinks ran and urinals are appalling. Must say that members play a big factor- on standards that are heavily damaged by a group of members but still management don’t do anything about it. So I’m not longer attending there
2 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Staff do undertake regular checks of the gym facilities, but if you have any specific times and dates, the team will certainly look into this further to ensure our cleanliness standards are being met. We wish you all the best with your future health and fitness goals. Thanks, PureGym
Reply from PureGym UK
Hi Rozie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
The gym was clean
The gym was clean. Although busy, there was enough equipment for everyone to use
2 July 2026
Unprompted review
Reply from PureGym UK
Hi Don- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We can appreciate that our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Top gym
Good gym great friendly knowledgeable staff. Really good classes. Although I wish there were more 45 minute classes. My only issue. That aside, the Brentford gym is excellent
2 July 2026
Unprompted review
Reply from PureGym UK
Hi Ryan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! If you have any further suggestions, please speak to staff on site and they'll be happy to take this on board for future improvements. Thanks, PureGym
I love coming to this gym(mornings Only…
I love coming to this gym(mornings Only !!) but what the heck is going on with the air-con ?
Its so hot in there. I overheard a PT telling her client that it wasn't working properly. Is this true? If so you should at least warn people ! especially last week during the heat wave. Please get this sorted asap. It must be a breach of health and safety rules.
2 July 2026
Unprompted review
Reply from PureGym UK
Hi Gemma- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. If you have any further concerns, please speak to staff on site directly or the Gym Manager who will be able to provide more information. Thanks, PureGym
I needed help how to use an equipment…
I needed help how to use an equipment at the gym and Layla very kindly explained and showed me how to use that machine.
2 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Great overall experience
Went to the Warrington branch, as usual. The new layout is nice, much less complicated than before. The app is also very informative.
24 July 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym overall! Our app has lots of features so that members can get the most out of their membership and we're thrilled to learn you have been able to utilise this to cater to your health and fitness needs! If there is anything further you wish to discuss, please do not hesitate to contact our team at member.services@puregym.com and they'll be happy to help! Thanks, PureGym
It's glow-up time at Park Royal…
Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and core classes, I wish they were 45 to 1 hour long as anything less isn't quite enough!! Rhian, ibz, Patrice,Domenika and Mo make sure you're glowing at the end of their classes ... lots of fun and hard work!! Let it be said the facilities are good and the space is great, it's a fantastic gym without the frills so if you want a sauna, you need to go somewhere else!!
23 June 2026
Unprompted review
Reply from PureGym UK
Hi Lucie- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. If you have any further suggestions regarding the classes at your gym, please speak to the Gym Manager directly and they'll be happy to take this on board for future improvements! Thanks, PureGym
Pure Gym Idle 5 Lane Ends
Great variety of kit + space to train.Brilliant motivating music and knowledgeable staff.Love the Women's training space and emphasis on Strength Training.Well Done Pure Gym👏🙂
30 June 2026
Unprompted review
Reply from PureGym UK
Hi Hayley- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and ensure our members have a variety of equipment to meet every workout need. Your feedback means a lot and we look forward to seeing you again soon at the gym! Thanks, PureGym
Had a train glutes class with Oana and…
Had a train glutes class with Oana and ended up doing her BURN class straight after. She was so friendly and informative and really helped set us up for our first visit to the gym.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Sarah. Thanks for taking the time to leave this review, we're delighted to see this is 5 stars. We're thrilled to hear you enjoyed your recent classes with one of our PTs! We always aim for our classes to feel both fun and seriously effective, so it's great to hear this energy kept you going throughout. We're glad you left feeling accomplished and more confident after your first visit and we really appreciate you taking the time to share your experience. We'll make sure this feedback does not go unnoticed and we hope to see you back in class again soon! Thanks, PureGym
Wrongly charged
I was being charged and emailed Pure Gym member services when i noticed the fund was being taken out of account by mistake so they emailed me back the next day to let me know that i will get that money refunded back into my account.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Amin- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in the gym and online, in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We're glad we were able to assist with this concern as soon as possible and please do not hesitate to reach back out if there is anything further you would like to discuss! Take care! Thanks, PureGym
First time I've stepped into a gym in Years. Inspired by PureGym to start a new journey in getting health & fit.
PureGym Scunthorpe.
First time I've stepped into a gym in years! Told Sam, who did my induction, I was a little anxious as I'm not a fan of busy places and he was very supportive, and took his time to show me around. Reassuring me and made me feel at ease.
Looking forward now to a new journey, of being healthier and fitter.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Stephen- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Please do not hesitate to speak to staff on site if you ever have any questions as they'll always be on hand to help and we look forward to seeing you again soon at the gym! Thanks, PureGym
Very satisfied with PureGym.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we hope to continue to support your health and fitness goals moving forward! Thanks, PureGym
First day of my membership waiting for…
First day of my membership waiting for a bench press. Couldn't get on as the person using it was busy on his phone. After a few more unsuccessful attempts on other equipment gave up in disgust. People on their phones taking selfies etc. Don't recommend at all.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Michael- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're afraid we are unable to monitor the usage of phones in our gyms and where possible, we ask that members share equipment between sets, to ensure that all members are able to get the most out of their workout. Although sometimes this isn't possible, we do ask that other members are taken into consideration when taking breaks between sets.
If you have any specific concerns relating to this matter, please speak with a member of the gym team on site where they will be able to assist further at the time. Thanks, PureGym
Decent but limited
I’ve visited a couple sites up and down the uk, more frequently Sunderland.
This place will live on fondly with me, as it was my first ever gym I joined as a member, and I learnt my trade, so to speak, and built my knowledge for training here.
There is plenty of space, a high quantity of machines and equipment, and the 24/7 aspect and low prices at the time made it very accessible and affordable, an excellent place for beginners to start their training.
However, I must say, as I’ve grown older and more experienced, I now train at a privately ran gym and noticed some stark differences.
Firstly I would say although puregym offers a vast quantity of machines, I’ve noticed these matrix machines used in commercial gyms, lack a decent range of motion, feel rather ropey, and become frequently damaged and need repair, and I’ve never seen pure gym update their equipment and bring in new state of the art machines, which for me limits the progress that can be made and does not provide the enjoyability factor, higher calibre equipment does.
Also, the gym can get packed to the rim, which is fine, especially at peak times, however, there needs to be more strictness when it comes to 3/4/ even 5 people (mainly bairns who’ve just finished school or college) hogging a machine or bench and hardly using it, and deciding to treat these machines like they’re a booth in the maccies across the road with their heads buried in their phones, and also, every machine either has a unholy amount of weight left on the bar, or plates are scattered on the floor as if it were mine field.
All in all, it’s a very good gym for beginners, and people who like to take classes/ do their cardio, and is relatively cheap and accessible due to the opening time, however, if you are an intermediate to experienced lifter, I feel the quality and diversity of the equipment the gym offers does dwindle, in comparison to other gyms, and the overcrowded mess and poor gym etiquette doesn’t help the experience.
1 July 2026
Reply from PureGym UK
Hi Sid- Thanks for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout to meet every members fitness needs. We thank you for sharing this feedback and will ensure it gets passed on for consideration for future improvements.
We're afraid we are unable to monitor the use of phones within our gyms and where possible, we do ask that members share equipment between sets, to ensure that all members are able to get the most out of their workout. Although sometimes this isn't possible, we do ask that other members are taken into consideration when taking breaks between sets. If you have any specific concerns relating to this matter, we do advise members to please speak with a member of the gym team where they will be able to assist further at the time.
We thank you for being a part of the PureGym community and we wish you all the best with your future health and fitness goals! Thanks, PureGym
Pure Gym Stratford upon Avon
Great gym, great atmosphere. Equipment clean, tidy and looked after.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Nicholas- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Great gym and even better since the…
Great gym and even better since the refurb. The women's workout space is really well equipped and the functional area has been improved and made bigger. Lots of shiny, new equipment! But the best bit about this gym is the staff. They go above and beyond to make you feel welcome. I wouldn't go anywhere else. 5 stars!!
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Naiomi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are proud to have such a dedicated team and your feedback means a lot. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon to continue to support your health and fitness goals! Thanks, PureGym
Is very good installations but I think…
Is very good installations but I think they need someone to be more aware of the new people
26 September 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you would like to discuss this further, the best way to pass it on is always to get in touch directly with the Gym Manager. You can approach them in the gym or email them using the contact information on the gyms homepage on our website. Thanks, PureGym
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